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wok1
Level 1: Cadet

I no longer have any services with Telstra. 
how do I delete my “Telstra ID”

robbygee
Level 2: Rookie

HiI've got a second KX-TGP600 Base Unit that I'm not using and was wondering if it would work for my parent's place?Regards

Geoff-1
Level 1: Cadet

Hi All, I'm hoping someone can shed some light. We regularly Port phone numbers from Telstra over to another carrier (Will be a VoIP number at the destination as well). We have no problems when we port a copper based service, whether it's a Complex P ...

00darb
Level 1: Cadet

Hi AllTrying to change my Business Paper bill to Email for the third time. Telstra website will not let me and directs me to the My Telstra Messenger app. The diabolically slow response from Telstra through messenger after you enter all your details ...

BigTig
Level 1: Cadet

Currently we have a domain for our business hosted by Telstra eg abc@ourcompany.com.au.   We have 2 emails linked to it for our business and since last night cannot send or receive emails. Have called numerous numbers keep getting referred to 1800491 ...

moba02
Level 1: Cadet

I've found a page that specifies prices for internet speed add-ons: - $30 for premium- $40 for superfast- $80 for ultrafast The question I have is whether those prices are on top of Standard price or on top of the speed below that add-on. For example ...

Tambo2
Level 1: Cadet

I got a new Samsung and I can't figure out how to convert my physical small business sim to esim.There is no option in the mytelstra app?Can anyone help???

ShaneDR
Level 1: Cadet

Can I get NB-IoT SIM cards through Telstra and if so, how?

Zoikoko
Level 1: Cadet

I think it's broad band....anyway,  my internet got disconnected as I did not recive my bills. I called up and paid them via bay and the lady that ok spoke to said that she turned I back on. She did not and now I'm trying to run my business and I nee ...

Hot-wire
Level 2: Rookie

This is not a question but a solution for the record. 10 calls the Telstra Business support could not solve this issue but the solution is here --[Problem] Phone service was not working and the phone connection indicator on the modem was blinking ora ...

MiddoOenpelli
Level 1: Cadet

Hello at Telstra,I work in Oenpelli (Gunbalanya) Northern Territory and it seems our ADSL is broken.  Everyone is having the same problem.  Internet access is occurring but speed is even worse than dial up.  Result is that our internet is unusable.  ...

Morpheus2
Level 1: Cadet

Hi allLast year I had 4 personal/consumer mobile accounts moved to business accounts (which in itself was a nightmare) but they also moved my home internet from my consumer account onto the business account BILLING. Trouble is I no longer have access ...

-AJB-
Level 1: Cadet

Hi guys and gals, I'm needing some assistance after receiving a legitimate email from Telstra about our 'asset users'. I have tried calling and I have tried the app message service. I also tried poor Codi. No luck all round. The email advises to corr ...

Suth11
Level 2: Rookie

5 Days ago my 5 G hub stopped receiving data and the hub wouldnt update data used or days remaining. Is anyone else having this issue in Brisbane city area? The hub is detecting the devices but is not working in realtion to providing internet.I have ...

StillUnhappy
Level 1: Cadet

Telstra Tools errors when trying to update anything

beez1123
Level 1: Cadet

I have had someone compromise my Telstra ID and now has ordered new services on my account,I have reported to telstra yesterday and call fraud  on 1800 260270,but have had no response, worried yes

Jake01271973
Level 1: Cadet

Hi team - this is just a general question.In regards to Your Telstra Tools - if a small business has already registered for YTT, but the original user (and therefore the keeper of the login details) has unfortunately passed away how does the business ...

0005
Level 1: Cadet

Hi dose anyone know how I can look at what plan i am on? When I started up the Telstra service guy said that I can switch and change my plan when ever I want on the online service but I have no idea on how to see what plan I am on and how to change i ...

chainsaw1960
Level 1: Cadet

I used to use the DOT app on laptop and smart phone but it no longer works, so what has replaced it?

spycatcher007
Level 1: Cadet

Anyone know how many extra status IP you can get on DOT or it’s new name. And how much they are?

Harold2
Level 1: Cadet

On my account  - I have a data sim "Go business Data Sim" which I wish to transfer to the Uniting Church in Australia - Donald.   <removed for your privacy> I believe we could use the device for low use Internet access for the Church, for the monthly ...

Artslet1
Level 2: Rookie

I volunteer at a small community agency which has landline phones. The phones - Panasonic - are not equipped for telecoil, so are no help with my cochlear implants. The office environment is quite noisy so calls can be very difficult for me as a coch ...

Dogod
Level 1: Cadet

In my latest bill, I notice SMS charges in excess of $12; they are all for alleged oversea numbers I don;t recognise. I am a simple country resident, the only overseas I have been to is Tasmania. I don;t know anybody overseas or have numbers like _+1 ...

arthur60
Level 1: Cadet

I want to set up a sytem where someone can sms me when they have no credit on their phone .  Can this be done. 

moba02
Level 1: Cadet

I've found a page that specifies prices for internet speed add-ons: - $30 for premium- $40 for superfast- $80 for ultrafast The question I have is whether those prices are on top of Standard price or on top of the speed below that add-on. For example ...

chainsaw1960
Level 1: Cadet

I used to use the DOT app on laptop and smart phone but it no longer works, so what has replaced it?

Harold2
Level 1: Cadet

On my account  - I have a data sim "Go business Data Sim" which I wish to transfer to the Uniting Church in Australia - Donald.   <removed for your privacy> I believe we could use the device for low use Internet access for the Church, for the monthly ...

TheBat36
Level 3: Gumshoe

Does anybody actually work for Telstra anymore or is everything now automated and hence all staff are now un reachable? I have spent the last 4 weeks trying to speak to a human, not a text message service or email system but an actual Human of Telstr ...

NeilM2
Level 1: Cadet

HelloOrder was placed back on 14Sept 2020. Online order number SMB51430096.Identification supplied as requested. Tracking does not work on this order and cannot contact anybody from telstra.Very frustrating. What is going on?

BB-6509
Level 1: Cadet

Until 3 days ago I have been able to access my unbilled calls usage.  I have cleared the cache multiple times, but it is still not working.

Darren558
Level 2: Rookie

Hello, We are experiencing continued drop outs with our NBN service for 07 xxxxxx77.  We are a motel and our guest need this to work.  Nobody responds to the message app when I phone.  We have been trying to contact someone for 5 days.  Can you pleas ...

jeffr
Level 5: Eagle Eye

there seems to be an outage on webmail at Email.telstra.comTried multiple devices, multiple pcs.When attempting to view emails after logging in successfully, Error: This request took longer and timed out.The number of emails statistic shows in the le ...

AnotherAdam
Level 2: Rookie

Hi all, first post here so apologies if this has already been answered somewhere. I did have a search around... I've got the standard Telstra Gateway Pro modem (Netgrat V7610) on my DOT plan. It replaces a TP-Link I had been using after my earlier un ...

Jasonm914
Level 2: Rookie

I was reciving emails that my Domain name was due to expire from domains@telstra.com.auI replied to these emails that i wished to renew the domain, but received no response. Now emails to my email address are not getting through.Who can i contact / s ...

CHOOK53
Level 1: Cadet

The Telstra site says to register on telstra24/7 or the telstra app but I can't find anywhere on either to do so

Witsend1
Level 2: Rookie

I need to remove a service from my Telstra account. I have three mobile devices, one with an additional data plan that needs to be cancelled. I have tried calling Telstra. After being on hold for a while I got ring tone then an answering service aski ...

HRDReadymix
Level 1: Cadet

How do I get a business mobile number disconnected when I can't get into my account online, or get Telstra support via phone or live chat?

SM3142
Level 2: Rookie

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

Golferlady
Level 3: Gumshoe

An NBN technician came and installed a new NBN modem but I can't connect with the internet.  All lights are blue on the gateway and green on the NBN box.  I have reset both several times but still have no internet connection.  Telstra were supposed t ...

Tug-Boat
Level 2: Rookie

Does anyone know what happens to existing mobile SIM and data SIM contracts when they expire? Will they automatically just 'stay the same'? (Ie. same monthly cost will be billed, same service provided) There is currently no way to contact Telstra to ...

PaulBarrs_com
Level 2: Rookie

Since mid last week my client's website https://www.Investps.com.au has been getting blocked by Telstra Broadband, and after multiple attempts to 'fix' we're still in the same situation. When I try to view the site via my PC (ethernet to the modem) I ...

PaulyD134
Level 1: Cadet

Thank you Telstra for screwing my business, I have a 125gig plan that I pay heaps for and you casually cancelled my data sim that was running my database.Telstra’s response was we don’t support that anymore but you can purchase another data sim on a ...

Felix_01
Level 2: Rookie

Just had a meeting this morning which we thought was with Telstra, but was actually a Telstra Business Partner, "TelcoWorld". We were told that if we wanted to keep our existing analogue PABX and connect to the NBN we would have to pay a Telstra Busi ...

Je_Jo_Ro
Level 2: Rookie

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

Genealogist
Level 2: Rookie

Back in February our  Charity's site www.wcmenshed.org was hit with  PHISHING attempt.Telstra reacted by blocking the site and showing a "Malicious Content" warning.Over a number of phone calls to Telstra from my home, and being transferred through m ...

pwaves
Level 2: Rookie

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...

Dired62
Level 1: Cadet

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

DineshSCBS
Level 1: Cadet

Hello We are running a business from home and have two phone lines. We need to migrate to NBN (HFC technology) over the next few months. We are looking seriously at the following plan which seems to meet our requirements. https://www.telstra.com.au/c ...

Geoff-1
Level 1: Cadet

Hi All, I'm hoping someone can shed some light. We regularly Port phone numbers from Telstra over to another carrier (Will be a VoIP number at the destination as well). We have no problems when we port a copper based service, whether it's a Complex P ...

Hot-wire
Level 2: Rookie

This is not a question but a solution for the record. 10 calls the Telstra Business support could not solve this issue but the solution is here --[Problem] Phone service was not working and the phone connection indicator on the modem was blinking ora ...

Morpheus2
Level 1: Cadet

Hi allLast year I had 4 personal/consumer mobile accounts moved to business accounts (which in itself was a nightmare) but they also moved my home internet from my consumer account onto the business account BILLING. Trouble is I no longer have access ...

grimreper
Level 1: Cadet

I have started having issues with Telstra's senderscore to low. This not only affects clients sending to bigpond, but any domain hosted on bigpond or by telstra. It seems telstra has taken it upon themsleves to censor evry one's email. I have checked ...

MrMoon1
Level 1: Cadet

The owner of my shop has had TPG wire the building FTTB I cant connect to Telstra NBN so i have to go with TPG . Being on the DOT system my No cant be ported . I have to cancel DOT and go back to Broardband ., for the No to be ported . How can i spea ...

AboutSS
Level 2: Rookie

I have spent 30-40 hours with chat support (because it is IMPOSSIBLE to speak to a real person) as I need to port our fax number to a fax to email service and every time I speak to someone I get different information with promises of further informat ...

Martin2828
Level 1: Cadet

Why has my business paln gone up by $5 without notice

Ollybolly
Level 1: Cadet

I would like to set up Apple Business chat for my business. I have completed all the steps but Telstra is not listed as a provider, can someone help me with this?

Li12
Level 1: Cadet

No internet access now

Fedup56
Level 1: Cadet

i am looking at upgrading my office phone system to a Voip based system. I have been with Telstra for the last 15 years. Every time i call to try and discuss spending money with them i receive a voice message telling me how busy you are and want to s ...

CMURPH53
Level 1: Cadet

Other than going into a Telstra store I have not had any customer service assistance for 4 straight days.

dcmoore
Level 1: Cadet

Since Friday, we have been unable to receive calls from Telstra or vodaphone mobile phones via VOIP.  We have telstra NBN.  It has been working fine until Friday.  Nothing changed on our end.  We have been trying to resolve this but can't get through ...

Koni
Level 1: Cadet

Hi, I have upgraded my exiting Telstra plan today, I was given order #SMB51620479.When do I expect this order to be completed? I am worried my current plan will continue to charge more as data usage has been high. Should I wait for the next email fro ...

Ice69
Level 1: Cadet

Is anyone having problems with emails , has not been working since Tuesday night 

Kapdec
Level 1: Cadet

An Education Platform for the Next Generation | Kapdec Math is one of the subjects that most kids fear. The practical problems, questions, unending number of equations, formulas, etc seem to look hefty to kids when they look at the math. On the other ...

InTele
Level 1: Cadet

I want to be able to disable (or Turn off) SIP ALG. (ALG – Application Layer Gateway)

Megsie3
Level 1: Cadet

How do I fix the following problem that has just occurred on my 2 business phones over the last 2 weeks? Issue- "no message can be left on this service. This message bank is full" It does not allow the caller to leave a message. Both phones have pers ...

Dan6666
Level 1: Cadet

Have been trying for 2 days to fix with you guys keep getting transferred to India !! Not happy . Last chance 

MartinaL
Level 1: Cadet

We currently have a standard NBN modem with two phone lines coming in which is distributed in our warehouse via a patch panel (which has 30 ports) to two seperate offices.  We have recently setup virtual receptionist to let people choose which line t ...

Henn
Level 1: Cadet

Why is it so impossible to contact anyone from Telstra? If you call they hand-up telling you to use the text service. If you use the text service, one 5 minutes conversation takes all day due to the extended delays (obviously they have many conversat ...

bususer
Level 1: Cadet

We have ADSL (wont be updating to NBN due to a change in location very soon) for the last few weeks we are experiencing issues with our card terminal.  We have had this replaced and still having issues whereby it isn't connecting to the internet to p ...

BozzoMozzo
Level 1: Cadet

Have a telstra number that is called a FaxStream Business line. I wish to port away. My understanding is that there is no FaxDuet or enhanced faxstream features. Apparently Faxstream in its basic form simply offers extra features on a PSTN line, most ...

NV2020
Level 1: Cadet

Is there a direct phone number for support for Telstra Desktop Messaging (onlinesms.telstra.com)?  My scheduled messages did not send but is showing as submitted. I have sent messages before with no issues and I do not want to get charged for unsent ...

ASC20
Level 1: Cadet

How do I actually talk to someone at Telstra and not be stuck on the chat app. 5+ hours a day, over a week and a half I have been trying to get my number released for porting.  Telstra have cancelled my internet and disabled my phone line resulting i ...

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