Small Business

Why is it so hard to find out if my plan includes 5G

I can't access my own website using my wifi (Netgear Telstra Gateway Pro V-7610) but I can if I turn the wifi off and use 4G. I used to be able to get to it using Opera as a workaround (a VPN) but no more. I have spent many many hours on the phone to ...

I've found a page that specifies prices for internet speed add-ons: - $30 for premium- $40 for superfast- $80 for ultrafast The question I have is whether those prices are on top of Standard price or on top of the speed below that add-on. For example ...

I used to use the DOT app on laptop and smart phone but it no longer works, so what has replaced it?

On my account  - I have a data sim "Go business Data Sim" which I wish to transfer to the Uniting Church in Australia - Donald.   <removed for your privacy> I believe we could use the device for low use Internet access for the Church, for the monthly ...

Does anybody actually work for Telstra anymore or is everything now automated and hence all staff are now un reachable? I have spent the last 4 weeks trying to speak to a human, not a text message service or email system but an actual Human of Telstr ...

HelloOrder was placed back on 14Sept 2020. Online order number SMB51430096.Identification supplied as requested. Tracking does not work on this order and cannot contact anybody from telstra.Very frustrating. What is going on?

Until 3 days ago I have been able to access my unbilled calls usage.  I have cleared the cache multiple times, but it is still not working.

Hello, We are experiencing continued drop outs with our NBN service for 07 xxxxxx77.  We are a motel and our guest need this to work.  Nobody responds to the message app when I phone.  We have been trying to contact someone for 5 days.  Can you pleas ...

there seems to be an outage on webmail at Email.telstra.comTried multiple devices, multiple pcs.When attempting to view emails after logging in successfully, Error: This request took longer and timed out.The number of emails statistic shows in the le ...

Hi all, first post here so apologies if this has already been answered somewhere. I did have a search around... I've got the standard Telstra Gateway Pro modem (Netgrat V7610) on my DOT plan. It replaces a TP-Link I had been using after my earlier un ...

I was reciving emails that my Domain name was due to expire from domains@telstra.com.auI replied to these emails that i wished to renew the domain, but received no response. Now emails to my email address are not getting through.Who can i contact / s ...

The Telstra site says to register on telstra24/7 or the telstra app but I can't find anywhere on either to do so

I need to remove a service from my Telstra account. I have three mobile devices, one with an additional data plan that needs to be cancelled. I have tried calling Telstra. After being on hold for a while I got ring tone then an answering service aski ...

How do I get a business mobile number disconnected when I can't get into my account online, or get Telstra support via phone or live chat?

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

An NBN technician came and installed a new NBN modem but I can't connect with the internet.  All lights are blue on the gateway and green on the NBN box.  I have reset both several times but still have no internet connection.  Telstra were supposed t ...

Does anyone know what happens to existing mobile SIM and data SIM contracts when they expire? Will they automatically just 'stay the same'? (Ie. same monthly cost will be billed, same service provided) There is currently no way to contact Telstra to ...

Since mid last week my client's website https://www.Investps.com.au has been getting blocked by Telstra Broadband, and after multiple attempts to 'fix' we're still in the same situation. When I try to view the site via my PC (ethernet to the modem) I ...

Thank you Telstra for screwing my business, I have a 125gig plan that I pay heaps for and you casually cancelled my data sim that was running my database.Telstra’s response was we don’t support that anymore but you can purchase another data sim on a ...

Just had a meeting this morning which we thought was with Telstra, but was actually a Telstra Business Partner, "TelcoWorld". We were told that if we wanted to keep our existing analogue PABX and connect to the NBN we would have to pay a Telstra Busi ...

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

Back in February our  Charity's site www.wcmenshed.org was hit with  PHISHING attempt.Telstra reacted by blocking the site and showing a "Malicious Content" warning.Over a number of phone calls to Telstra from my home, and being transferred through m ...

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...