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Level 1: Cadet

Modem delivery

Hi all I ordered my modem about 2 weeks ago and I have rang Telstra multiple times and they said you will receive a text in a week well now it’s been three weeks anyone else have this problem thanks

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Telstra (Retired)
Telstra (Retired)

Re: Modem delivery

Hey Richo243,

 

I'm sorry to hear of the delays with this device being delivered and apologise for any inconvenience this has caused Smiley Sad Has there been an order number confirmed with you as yet for this order? If it has then you can have this tracked via our online tool at 

 

https://tel.st/zmuru

 

If not then the best contact would be with our Live Chat team 24/7 to see if this can be located and confirmed at

 

https://tel.st/zqmme

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