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Purple_Whale
Purple_Whale
Level 1: Cadet
August

Changing voicemail notifications from MMS to SMS

Hello,I have a Sony Experia. When someone leaves me a voicemail I get a MMS message that I can only download if I turn on data roaming. When overseas this is not a good option. 
How can I change the settings so I can just get a text with: call 101 you ...

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Brave1
Brave1
Level 1: Cadet
July

Sony Xperia z5

Hi, my elderly mother has a Sony Xperia z5 mobile. She can make calls from it but every time we try and call her back we receive the following message: “ The mobile phone you have called is currently not accepting calls.” I thought she may have inadv ...

  • 94 Views
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Williammaes
Williammaes
Level 1: Cadet
June

my mobail

The phone of Sony phones awesome to use probably one of the best mobiles out there

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Tricky93
Tricky93
Level 1: Cadet
May

Sim taking along time to activate

I 

  • 219 Views
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Giancarloacosta
Giancarloacosta
Level 1: Cadet
April

My ps4's communities wont load

My ps4 has been working fine but for around 2 or 3 days my community tab has not been working. I've seen other people with this issue but cant find a way to resolve it. Please help

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Yoyoman-
Yoyoman-
Level 1: Cadet
April

Ps4 can't connect to game severs

From two days ago i couldn't connect to any online game on the ps4 but could access all streaming apps, the playstation store and could talk to people playstaion partys and messages but cannot access any game severs and after  doing research and some ...

  • 146 Views
  • 0 Replies
0 Kudos
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pidasms
pidasms
Level 1: Cadet
April

charging failure

Sony XPeria XZ premium bought from Telstra has std 1 year plus extra 1 year warranty, battery now wont charge  or charges slowly or intermittently and wont hold charge. Think its battery failure. Cant find out in my account when I got it from Telstra ...

  • 231 Views
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Smiley14
Smiley14
Level 1: Cadet
April

Tech Support

Trying to access my account on my mobile and all I constantly get is "We can't display your account" 

  • 244 Views
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Tayslaw
Tayslaw
Level 1: Cadet
March

Trouble activating prepaid sim

Hi. 4 days ago I purchased a s card with $40 prepaid credit. After inserting sim and following instructions to activate, I was finally sent a text after almost 4 hours with my new number and a link to finish the activation. I click on the link, and i ...

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David1331
David1331
Level 1: Cadet
March

Wi-fi Calling on Sony xperria Z5

I have tried to locate the option to turn on Wi-fi calling on my Sony xperia Z5. My phone does not appear to have the option despite finding many guides on where to locate it on the phone. We are in a remote area with no mobile signal but have fixed ...

  • 307 Views
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Giancarloacosta
Giancarloacosta
Level 1: Cadet
April

My ps4's communities wont load

My ps4 has been working fine but for around 2 or 3 days my community tab has not been working. I've seen other people with this issue but cant find a way to resolve it. Please help

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RRRGarcia
RRRGarcia
Level 1: Cadet
May 2019

Sony Xperia XZ Premium

Could anyone tell me which latest firmware is approved by Telstra for Xperia XZ Premium G8141?

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SirShrek
SirShrek
Level 1: Cadet
January 2019

Sony GooglePlay

Can someone from Telstra tell me if/when the bigpond movie app will be available on the Sony GooglePlay app. If not, why not? As customers that spend at least $200pm on movies, and assuming we’re not the only ones, it seems like pretty good business ...

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ChanelLClarke
ChanelLClarke
Level 2: Rookie
October 2018

Can I connect my PS4 to Telstra Air???

Hi, I just bought a PlayStation 4 and I don’t have an internet connection at home. I’ve been using Telstra air on my iPhone 7 Plus and laptop but I can’t seem to connect to it on the ps4 is there anyway I can?? Please Help

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Montyie29
Montyie29
Level 1: Cadet
October 2018

Android Security updates for SONY XZ Premium

Do I need antivirus protection for Android phone?

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Prasannad
Prasannad
Level 1: Cadet
August 2018

International Unlimited Calling Pack

I am just wondering countries of International Unlimited Calling Pack will be opt  in opt out by telstra time to time?. If it is so. Will it be impacted to the customers who are on $69 SIM only plan which has International Unlimited Calling Pack as a ...

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OhSmeg
OhSmeg
Level 1: Cadet
September 2017

Xperia compact wont power up without 3 button hard reboot

i have a xperia compact like the subject line says, if it anytime its switched off it requires a ahrd rebbot using the 3 buttons to start back up.. + now it wont show that its charging...  have already had the phone looked at "fixed" and sent back du ...

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Nomad5
Nomad5
Level 1: Cadet
February 2017

Xperia Z4 Tablet Nougat update

Hi guys, Just wondering when Telstra will roll out the Android 7.0 upgrade from XZ4T now that it's out there for other carriers around the world. Really love this tablet but the Nougat update will make it even better for multitasking and therefore pr ...

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Leopardlady
Leopardlady
Level 2: Rookie
August 2017

Problems with wifi hotspot tethering sony z2

I upgraded my Telstra plan to increase my data to accommodate working on a Microsoft Surface for my work. I have tried tethering my Samsung tablets to test the  tethering and both phone and tablet register connection but I keep getting a tethering er ...

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Gas42
Gas42
Level 1: Cadet
August 2017

MMS settings

Xperia 4a1 Ultra. i had to manually set APN as it didnt automatically update. In trying to set the MMS side of things one of the settings I have to set is MMS Protocol - WAP 2.0. My problem is that my phone does not show MMS Protocol in the APN setti ...

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Purple_Whale
Purple_Whale
Level 1: Cadet
August

Changing voicemail notifications from MMS to SMS

Hello,I have a Sony Experia. When someone leaves me a voicemail I get a MMS message that I can only download if I turn on data roaming. When overseas this is not a good option. 
How can I change the settings so I can just get a text with: call 101 you ...

  • 1,353 Views
  • 0 Replies
0 Kudos
Like
More
Brave1
Brave1
Level 1: Cadet
July

Sony Xperia z5

Hi, my elderly mother has a Sony Xperia z5 mobile. She can make calls from it but every time we try and call her back we receive the following message: “ The mobile phone you have called is currently not accepting calls.” I thought she may have inadv ...

  • 94 Views
  • 0 Replies
0 Kudos
Like
More
Tricky93
Tricky93
Level 1: Cadet
May

Sim taking along time to activate

I 

  • 219 Views
  • 0 Replies
0 Kudos
Like
More
Yoyoman-
Yoyoman-
Level 1: Cadet
April

Ps4 can't connect to game severs

From two days ago i couldn't connect to any online game on the ps4 but could access all streaming apps, the playstation store and could talk to people playstaion partys and messages but cannot access any game severs and after  doing research and some ...

  • 146 Views
  • 0 Replies
0 Kudos
Like
More
pidasms
pidasms
Level 1: Cadet
April

charging failure

Sony XPeria XZ premium bought from Telstra has std 1 year plus extra 1 year warranty, battery now wont charge  or charges slowly or intermittently and wont hold charge. Think its battery failure. Cant find out in my account when I got it from Telstra ...

  • 231 Views
  • 0 Replies
0 Kudos
Like
More
Smiley14
Smiley14
Level 1: Cadet
April

Tech Support

Trying to access my account on my mobile and all I constantly get is "We can't display your account" 

  • 244 Views
  • 0 Replies
0 Kudos
Like
More
David1331
David1331
Level 1: Cadet
March

Wi-fi Calling on Sony xperria Z5

I have tried to locate the option to turn on Wi-fi calling on my Sony xperia Z5. My phone does not appear to have the option despite finding many guides on where to locate it on the phone. We are in a remote area with no mobile signal but have fixed ...

  • 307 Views
  • 0 Replies
0 Kudos
Like
More
BMan1o1
BMan1o1
Level 1: Cadet
February

Help I can't sms

My phone got barred, I was overseas and unable to pay the bill, I'm home I have paid the bill and the account is un barred. I cannot send text messages, I can receive sms and mms, I can send mms (but not sms) I can use internet, I can make and receiv ...

  • 330 Views
  • 0 Replies
0 Kudos
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Terror1
Terror1
Level 1: Cadet
January

Android 10 update for Sony xz2

Hay I'm pretty keen on the new Android 1010 update and on my support app it states that every thing is done there end and it's up to my currier....... Soo what's the hold up. sony released Android 10 for the xz2 in December what to busy trying to slo ...

  • 394 Views
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1 Kudo
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DuckDodgers
DuckDodgers
Level 20: Director
June 2017

7.1.1 Released

This is only for unbranded phones, anyone on the Telstra firmware will have to wait for Telstra to get it updated and released.This update has been released to the Z5 family, Z4 Tablet and the Z3+ (http://www.xperiablog.net/2017/06/28/android-7-1-1-n ...

  • 4,394 Views
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