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Perrychef
Level 5: Eagle Eye

G'day,I know nothing about Mobile Phones.  I just clicked Sony as I have a Sony TV.I am almost 80 years old.  I have never had or wanted a mobile phone.  My children are asking me to purchase a phone.  They are telling me that if I carry a phone with ...

Kazza35
Level 1: Cadet

I have signed up to Kayo sport with Telstra and have live Kayo on my phone but when I try to login on my tv. I click sign in and it comes up with activate with stream motion and a code to put it. Why can’t I just use me Telstra id

wicks21
Level 1: Cadet

I have a Sony Xperia 1 - when will Sony via Telstra rollout Android 11?

Mee7
Level 1: Cadet

I am looking at buying a sony xperia xa2 mobile on amazon australia, The phone is coming from america. Will this phone work in Australia or will it have issues. Thank you

Justo73
Level 1: Cadet

Hi. I have 3 Telstra pre paid services. 2 are my children’s phone and last is mine. I recently transferred number from another provider, the 2 other numbers appear on app but mine does not. I want to make changes to my number but because it doesn’t a ...

Purple_Whale
Level 1: Cadet

Hello,I have a Sony Experia. When someone leaves me a voicemail I get a MMS message that I can only download if I turn on data roaming. When overseas this is not a good option. 
How can I change the settings so I can just get a text with: call 101 you ...

Brave1
Level 1: Cadet

Hi, my elderly mother has a Sony Xperia z5 mobile. She can make calls from it but every time we try and call her back we receive the following message: “ The mobile phone you have called is currently not accepting calls.” I thought she may have inadv ...

Williammaes
Level 1: Cadet

The phone of Sony phones awesome to use probably one of the best mobiles out there

Tricky93
Level 1: Cadet
Giancarloacosta
Level 1: Cadet

My ps4 has been working fine but for around 2 or 3 days my community tab has not been working. I've seen other people with this issue but cant find a way to resolve it. Please help

Yoyoman-
Level 1: Cadet

From two days ago i couldn't connect to any online game on the ps4 but could access all streaming apps, the playstation store and could talk to people playstaion partys and messages but cannot access any game severs and after  doing research and some ...

pidasms
Level 1: Cadet

Sony XPeria XZ premium bought from Telstra has std 1 year plus extra 1 year warranty, battery now wont charge  or charges slowly or intermittently and wont hold charge. Think its battery failure. Cant find out in my account when I got it from Telstra ...

Smiley14
Level 1: Cadet

Trying to access my account on my mobile and all I constantly get is "We can't display your account" 

Tayslaw
Level 1: Cadet

Hi. 4 days ago I purchased a s card with $40 prepaid credit. After inserting sim and following instructions to activate, I was finally sent a text after almost 4 hours with my new number and a link to finish the activation. I click on the link, and i ...

David1331
Level 1: Cadet

I have tried to locate the option to turn on Wi-fi calling on my Sony xperia Z5. My phone does not appear to have the option despite finding many guides on where to locate it on the phone. We are in a remote area with no mobile signal but have fixed ...

BMan1o1
Level 1: Cadet

My phone got barred, I was overseas and unable to pay the bill, I'm home I have paid the bill and the account is un barred. I cannot send text messages, I can receive sms and mms, I can send mms (but not sms) I can use internet, I can make and receiv ...

Terror1
Level 1: Cadet

Hay I'm pretty keen on the new Android 1010 update and on my support app it states that every thing is done there end and it's up to my currier....... Soo what's the hold up. sony released Android 10 for the xz2 in December what to busy trying to slo ...

FiR
Level 1: Cadet

Tv is coming up with error and we  don’t know to resolve. 

YuukoKonagai
Level 1: Cadet

I know there's already a post about RCS not working. But my question is if it's supported on the Sony Xperia XZ Premiums as well, since they come with Android Messages stock out of the box

AnnNB
Level 1: Cadet

My Sony Brovie TV use to connect to NBN TSM Gen 2 and work well. Last Thursday I found My TV asked for connect to network I follow instructions from screen but my TV didn’t show my NBN wifi list, showed only Neighbours’wifi.I put my username by manua ...

nashy87
Level 1: Cadet

Bring Back the Sony Goods!!!!!!!!!! 

SPDK
Level 1: Cadet

MMS

I've recently switched to telstra and I can't open MMS since 

Edge71
Level 1: Cadet

When will Sony XA2 be updated to Android 9?

Suef63
Level 1: Cadet

RRRGarcia
Level 1: Cadet

Could anyone tell me which latest firmware is approved by Telstra for Xperia XZ Premium G8141?

Giancarloacosta
Level 1: Cadet

My ps4 has been working fine but for around 2 or 3 days my community tab has not been working. I've seen other people with this issue but cant find a way to resolve it. Please help

RRRGarcia
Level 1: Cadet

Could anyone tell me which latest firmware is approved by Telstra for Xperia XZ Premium G8141?

SirShrek
Level 1: Cadet

Can someone from Telstra tell me if/when the bigpond movie app will be available on the Sony GooglePlay app. If not, why not? As customers that spend at least $200pm on movies, and assuming we’re not the only ones, it seems like pretty good business ...

ChanelLClarke
Level 2: Rookie

Hi, I just bought a PlayStation 4 and I don’t have an internet connection at home. I’ve been using Telstra air on my iPhone 7 Plus and laptop but I can’t seem to connect to it on the ps4 is there anyway I can?? Please Help

Montyie29
Level 1: Cadet

Do I need antivirus protection for Android phone?

Prasannad
Level 1: Cadet

I am just wondering countries of International Unlimited Calling Pack will be opt  in opt out by telstra time to time?. If it is so. Will it be impacted to the customers who are on $69 SIM only plan which has International Unlimited Calling Pack as a ...

OhSmeg
Level 1: Cadet

i have a xperia compact like the subject line says, if it anytime its switched off it requires a ahrd rebbot using the 3 buttons to start back up.. + now it wont show that its charging...  have already had the phone looked at "fixed" and sent back du ...

Nomad5
Level 1: Cadet

Hi guys, Just wondering when Telstra will roll out the Android 7.0 upgrade from XZ4T now that it's out there for other carriers around the world. Really love this tablet but the Nougat update will make it even better for multitasking and therefore pr ...

Leopardlady
Level 2: Rookie

I upgraded my Telstra plan to increase my data to accommodate working on a Microsoft Surface for my work. I have tried tethering my Samsung tablets to test the  tethering and both phone and tablet register connection but I keep getting a tethering er ...

Gas42
Level 1: Cadet

Xperia 4a1 Ultra. i had to manually set APN as it didnt automatically update. In trying to set the MMS side of things one of the settings I have to set is MMS Protocol - WAP 2.0. My problem is that my phone does not show MMS Protocol in the APN setti ...

klc09
Level 1: Cadet

Hi everyone! So a couple of months ago I changed my plan and got the Sony Xperia XZ.All has been well with it, well up until a couple of weeks ago. I was in class, I got a notification so I went to check it. It randomly froze (completely not responsi ...

rjhoffy
Level 3: Gumshoe

Hi team,  Now with Sony releasing Nougat for the Sony Xperia Z5 Compact in Australia for non branded handsets, do you have a time frame for when you will receive the update for testing?

Crocky1171
Level 2: Rookie

Has Sony not informed telstra of the Nougat update yet. Its been out for a while. Noting XZ5 and XZ4T are on 01 Apr 16 security update and the debacle from Telstra's effort with Marshmallow, I'd have thought Telstra would be more proactive this time ...

Xperia_z5_user
Level 1: Cadet

i am a sony xperia z5 E6653 user, and all i need to know that did marhsmallow hit telstra region,if so then why had my device not recieved yet. sony has gone though nougat release and still marshmallow not recieving. why this much delay.

duane20
Level 1: Cadet

Hi having trouble connecting my sony experia to my 6b2319-5g router by wifi. it says authentification problem. It doesn't ask for a password. I'm not good with computers and don't know what to do next. I don't want to be on the phone to telstra for o ...

HardGainz
Level 3: Gumshoe

Hi All, ive brought accross a Experia Z3 from optus calls and texts are working fine, however the mobile data doesnt want to connect.. Does anyone have any suggestions or fixes?


sherryfenton18
Level 1: Cadet

Where can I get a blue tooth hands free ear piece to suit a Sony xperia X 

sneds
Level 1: Cadet

I have imported a Sony Z3 from the UK on O2 ISP.  I was provided with the incorrect unlock code initially and have exceeded the 10 unlock attempts.  I have the correct code but it is no longer useful.How can I proceed?James

red25
Level 5: Eagle Eye

If i can use some of my internet allowance from my sony smartphone onto my laptop for when I am not at home and how if I can, how do i do that? 

mark59
Level 2: Rookie

Is it just me ,Are the charging/ data cables different from the Z3 , Z5   and the new XZ?please help with advise ,mark

Chris3747
Level 1: Cadet

cyberr
Level 1: Cadet

What version Xperia Z3 does Telstra use - D5803 / D5833?

So does anyone have this phone and can let me know.

I'm planning on buying online and these versions are both on offer.

The D5803 seems to be specifically for Australia but there is plenty of cont ...

madtiger293
Level 4: Private Eye

I have a sony experia prepaid phone, which I've had for about 4 months.  It was using up the battery very quickly; although I recharged it every night it would go from 94% to 80% just sitting unused in my bag for a couple of hours! I experimented wit ...

bug276
Level 2: Rookie

Hi, i have a Sony Z3 compact, I can't send sms.
I can receive sms and mms,
I can send mms (but not sms)
I can use internet,I can make and receive phone calls.
The sim does not work on another phone either,
I have checked smsc and have +61418706700
I also h ...

Purple_Whale
Level 1: Cadet

Hello,I have a Sony Experia. When someone leaves me a voicemail I get a MMS message that I can only download if I turn on data roaming. When overseas this is not a good option. 
How can I change the settings so I can just get a text with: call 101 you ...

Brave1
Level 1: Cadet

Hi, my elderly mother has a Sony Xperia z5 mobile. She can make calls from it but every time we try and call her back we receive the following message: “ The mobile phone you have called is currently not accepting calls.” I thought she may have inadv ...

Tricky93
Level 1: Cadet
Yoyoman-
Level 1: Cadet

From two days ago i couldn't connect to any online game on the ps4 but could access all streaming apps, the playstation store and could talk to people playstaion partys and messages but cannot access any game severs and after  doing research and some ...

pidasms
Level 1: Cadet

Sony XPeria XZ premium bought from Telstra has std 1 year plus extra 1 year warranty, battery now wont charge  or charges slowly or intermittently and wont hold charge. Think its battery failure. Cant find out in my account when I got it from Telstra ...

Smiley14
Level 1: Cadet

Trying to access my account on my mobile and all I constantly get is "We can't display your account" 

David1331
Level 1: Cadet

I have tried to locate the option to turn on Wi-fi calling on my Sony xperia Z5. My phone does not appear to have the option despite finding many guides on where to locate it on the phone. We are in a remote area with no mobile signal but have fixed ...

BMan1o1
Level 1: Cadet

My phone got barred, I was overseas and unable to pay the bill, I'm home I have paid the bill and the account is un barred. I cannot send text messages, I can receive sms and mms, I can send mms (but not sms) I can use internet, I can make and receiv ...

Terror1
Level 1: Cadet

Hay I'm pretty keen on the new Android 1010 update and on my support app it states that every thing is done there end and it's up to my currier....... Soo what's the hold up. sony released Android 10 for the xz2 in December what to busy trying to slo ...

DuckDodgers
Level 20: Director

This is only for unbranded phones, anyone on the Telstra firmware will have to wait for Telstra to get it updated and released.This update has been released to the Z5 family, Z4 Tablet and the Z3+ (http://www.xperiablog.net/2017/06/28/android-7-1-1-n ...

DuckDodgers
Level 20: Director

Hi All just noticed that Sony have released a small update to the Z5 and Z3+ series (unbranded phones of course) according to the change log its not the Nougat release, which is disappointing =(, but it does bring your phone up to date with the Novem ...

DuckDodgers
Level 20: Director

Hi All looks like the X Performance is the first to get Nougat, with firmware 39.2.A.0.327 released today.http://www.xperiablog.net/2016/11/29/xperia-x-performance-is-first-sony-handset-to-get-android-7-0-nougat-39-2-a-0-327/ As always this is for th ...

DuckDodgers
Level 20: Director

Hi All for those with the X performance having the accelerometer issue, Sony have released the patch today.http://www.xperiablog.net/2016/11/11/new-xperia-x-performance-update-35-0-a-1-297-fixes-accelerometer-issues/ As always this is ONLY for non br ...

DuckDodgers
Level 20: Director

its all a waiting game now. found this over at the xda forums and have also looked on my phone and it is true. http://forum.xda-developers.com/xperia-z5/general/android-7-0-officially-mentioned-xperia-t3467497some of the guys on the forums are predic ...

DuckDodgers
Level 20: Director

Hi All Just an FYI just noticed that there is new update being pushed out to the Z5's and Z3+, its nothing major but does bring us to 1st of August security patches also has the following fixes:- Latest security enhancements included- All of our late ...

DuckDodgers
Level 20: Director

Well as most people may know or not but MM is not coming to the Z2 and Z3 at all, even though the Z3 was part of the Android Nougat Developer Preview, but cause of hardware limitation the phones will never get the update.It seems that a lot of people ...

Flamingo
Level 1: Cadet

Thanks to one of your friendly customer service representatives, I to am not the only one keen for the arrival of the new Sony Z5 Premium. Some of us Sony fans just don't want the second model phone on offer. Sony Z5 Premium is a smart phone just a t ...

gregoryopera
Level 12: Master Detective

As the subject suggests, is there any information regarding if and when the Sony Xperis Tablet S will be made available through Telstra? For those that haven't yet seen this tablet, the Xperia Tablet S is a monster of a tablet with regards to specifi ...

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