Please ensure that you are in an area with good mobile network or Wi-Fi coverage before closing the match video and restarting the stream. If you have a lot of people connected to Wi-Fi at the same time (especially if they're streaming or downloading too), this can affect the quality
If you experience trouble while streaming, please try the following steps to assist in getting your connection functioning correctly
If using your fixed line connection (ADSL,CABLE, NBN): Please power-cycle your modem: Unplug from power > Leave off for 5-10 mins > Plug back in and restart. This will often force a line update through to your modem advising the signal is restored.
If you are connecting through your Mobile Data on your phone/tablet (3G/4G): Please turn off the device > remove the SIM card > reinstall the SIM card > restart your device. This will often force a network update through to your device.
If you get an error message afterwards, be sure to close the match video before restarting the stream.
Restarting the app & force-closing all other apps can also help.
If you continue to experience deteriorating stream quality, an audio only feed or intermittent buffering/loading while watching a match, please move to a location with better mobile network coverage or connect your device to a WiFi network with broadband connectivity that is uncongested.
If above doesn't help, try completely uninstalling the app, restart the device & then redownload.