CrowdSupport Wiki

Sports

cancel
Showing results for 
Search instead for 
Did you mean: 

Having trouble streaming AFL?

The current version of AFL Official App is supported on the following operating systems:

 

  • iOS - 11.0 and above
  • Android smartphones - 6 and above

You can find our list of supported devices here

Please ensure that you are in an area with good mobile network or Wi-Fi coverage before closing the match video and restarting the stream. If you have a lot of people connected to Wi-Fi at the same time (especially if they're streaming or downloading too), this can affect the quality

If you experience trouble while streaming, please try the following steps to assist in getting your connection functioning correctly

If using your fixed line connection (ADSL,CABLE, NBN):
Please power-cycle your modem: Unplug from power > Leave off for 5-10 mins > Plug back in and restart. This will often force a line update through to your modem advising the signal is restored.

If you are connecting through your Mobile Data on your phone/tablet (3G/4G):
Please turn off the device > remove the SIM card > reinstall the SIM card > restart your device. This will often force a network update through to your device.

If you get an error message afterwards, be sure to close the match video before restarting the stream.

Restarting the app & force-closing all other apps can also help. 

 

If you continue to experience deteriorating stream quality, an audio only feed or intermittent buffering/loading while watching a match, please move to a location with better mobile network coverage or connect your device to a WiFi network with broadband connectivity that is uncongested.

If above doesn't help, try completely uninstalling the app, restart the device & then redownload.

Version history
Revision #:
10 of 10
Last update:
February
Updated by:
 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help