natdomenici81
Level 1: Cadet

how do i cancel my stan account through telstra?

I want to cancel my stan account through Telstra but the page isn't working. Can't manage my offers page.

My account with Stan has been cancelled.

 

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4 REPLIES 4
EthanG
Support Team
Support Team

Re: how do i cancel my stan account through telstra?

Hey @natdomenici81, if you've canceled your subscription with Stan directly then everything should be all good and it should be cancelled on our end. Let us know if you have any issues!

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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natdomenici81
Level 1: Cadet

Re: how do i cancel my stan account through telstra?

I am still getting charged and my credit card. 

 

EthanG
Support Team
Support Team

Re: how do i cancel my stan account through telstra?

Hey @natdomenici81, from my understanding if you've cancelled it through Stan directly it should be cancelled on our end. Have you been billed since cancelling it?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines
natdomenici81
Level 1: Cadet

Re: how do i cancel my stan account through telstra?

All good, thanks. Sorted it out 

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