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channelEleven
Level 1: Cadet

Hi, I have a T-box that I don’t record anything on anymore, but just keep it watch old Malcolm in the Middle recordings from 2017 (when it was on Channel ELEVEN, not 9Go) I want to keep the recordings safe as it’s old enough to start Hard Drive failu ...

Smokey005
Level 1: Cadet

Shiraz4
Level 1: Cadet

Tbox channels aren't working please help

Helray
Level 1: Cadet

My tbox is not working it just shuts down then we have to turn the power off then back on again, its been doing it for about a week now can you fix it or do we need a new tbox

Imme62
Level 1: Cadet

I have turned it of at the wall, re set the box and re set the hard drive but nothing helps. Can anyone help me?

kingdom2017
Level 4: Private Eye

https://www.telstra.com.au/internet-packages# I was looking into this package and would like to know more about it.So the price is $90 first 3x months then followed by $124 for the remain 21 months. However, there is a little description '$10/mth off ...

Bowan
Level 1: Cadet

Why do Subtitles keep popping up when using my tbox, on free to air. It is driving me nuts, I have to go into settings and turn them off every damn time.

Kriss2020
Level 1: Cadet

No power to T-box  checked on different power points not lights come on  reset it too

Rubirose5
Level 1: Cadet

Hi I ordered a remote last night and was needing to cancel it please.

wjhntn
Level 2: Rookie

i have a Bauplunkt android tv box and i want to set it up with the old telstra tbox.....and my tv (crt) is this going to be possible?

Beth50
Level 1: Cadet

Hi I would like an tv box in my bedroom please  

albyd1
Level 1: Cadet

Hi, I apologise in advance if this has been asnewered - I can't see the answer. I can't get through to anyone at Telstra or Microsoft who can help me - they both refer me to the other. Hoping you guys might be able to help me. I bought an XBox One S ...

macka05
Level 1: Cadet

I have purchased my Telstra box outright and want to know if it will work on another network seeing as I own the box

GregBx
Level 1: Cadet

Hi, my T-Box is randomly turning on the TV throughout the night with no human input. This has only just started happening (approx. 2 weeks ago)

6940100gsr
Level 1: Cadet

I can't get to speak to anybody, very frustrating. The Telstra app says... From the My Account dashboard, select 'Upgrade' beneath the Set Top Box available. If I could find the 'set top box available ' ,I would happily select 'Upgrade' . Anybody abl ...

TM96
Level 1: Cadet

We have downloaded the prime video app, it works on all devices except the t box where the app has loaded it will show us all content however when I try to open a show it tells me HDMI is not connected when it clearly is - any ideas people thanks 

Kimtox
Level 1: Cadet

Hello, 2 months ago I was offered a free second Tbox for our home as an apology due to an issue with Telstra (which I won’t put publicly on here). We’ve never received the second box and have no way to contact anyone regarding this matter. I can’t fi ...

Debbie22
Level 1: Cadet

Hi I ordered a Telstra box online and got charged for it, firstly they could not locate the order so I cancelled the online order and popped into my local Telstra shop and settled it all up there as in adding it to my account. I queried the charge of ...

lancair4
Level 1: Cadet

have tried to go to www telstra.com/tboxsetup

PD1977
Level 1: Cadet

Hi, My Telstra T Box 1 (old one) remote (little recangle flat one) got damaged. I can't enjoy watching TV anymore. Is there a new replacement  remote from Telstra that I can get ASAP. Been with Telstra so many years, they should be able to help me... ...

RD_83
Level 1: Cadet

Hello, I had months free trial of foxtel and used it. Then I had a Telstra offer giving me another 3 months free even if I was a returning customer. But my tbox is saying only one free trial per device, is there anyway around it?

StephenBurnett
Level 1: Cadet

Notwithstanding that I realise that Telstra T Box is no longer supported. 
I have just found to my great dissatisfaction that if you try to play back recorded movies saved to USB Memory stick plugged into a second T Box it won’t work. But far worse th ...

scotty0508
Level 2: Rookie

My top box won't turn on after blackout.

DaisyEmEm
Level 2: Rookie

We have 2 T.boxes and both have frozen on a channel at exactly the same time. Sound and picture reception fine BUT cannot change channels or navigate to settings. Plus on two entirely different channels on two very different older type TVs. Having ha ...

ICW
Level 1: Cadet

I think my tbox remote is broken have replaced batteries. I reset tbox but it is not recognizing / receiving input from remote

Imme62
Level 1: Cadet

I have turned it of at the wall, re set the box and re set the hard drive but nothing helps. Can anyone help me?

Trud36
Level 2: Rookie

There is no option for live tv. I can’t watch it at all? I have restarted my t box twice. 

Helray
Level 1: Cadet

The 7 plus app doesn't open anymore on the t box all the others open and work except 7 plus , can you help me please.

Hello28
Level 2: Rookie

I can't view any channel 9 related shows in the TV program from Wednesday onwards. All other channels work fine. Please advise if there is an issue.

gt23
Level 1: Cadet
Dogey
Level 1: Cadet

I own a T-Box but my grandparents pay for it and after you discontinued the T-box on March 31th of last year I am wondering do you still charge people who own it. Thank you.

robyn_hwrd
Level 3: Gumshoe

Can you still register a TBOX. I want to use it to record programs as I do not have any other device that does this. Also the TBOX is great for rewinding and pausing etc. Ihave been able to set it up. but cannot access program guide to schedule any o ...

Stuart14
Level 1: Cadet

Hi I have been given a N8200-2T-500-D t-box and have tried setting it up to the TVEverything connects WiFi then when I get to registering it with Bigpond at www.telstra.com/tboxsetup I get an error Can anybody help me get this connected ThanksStuart

leonan
Level 1: Cadet

The aerial has to go into both for each to work ??

mikever
Level 3: Gumshoe

Hello Crowd Support,It’s time to say goodbye to our beloved T-Box...Is there anything we should do prior - such as deactivating it?If so, how do we do that?Cheers!Mike  

peacetrish
Level 2: Rookie

  When I try to access the Program Guide from my T-Box now, it won’t come up, even though it says in the T-Box Exit blurb that the guide would still be accessible. This means my scheduled recordings did not happen for the last two weeks, which I am N ...

Tina07
Level 1: Cadet

My friend has given me a tbox which has never been used. I’ve connected it via wifi and have TV but cannot access program guide. I can’t register it as the page is no longer available. I just want to be able to view guide and set recordings. Is there ...

Anne21
Level 2: Rookie

Hi,
So I got the email about the T-Box exit and the offer to take up Foxtel through an IQ3 and called the number in the email to redeem the offer and it says the number is not in service. This really does not fill me with confidence when the telecommu ...

peter29655
Level 1: Cadet

I received another email on Feb 23 about the T Box exit. This email said that " My Media and Tune-In will be removed" 
Yet if I follow the link in the email there is no mention of My Media. Has it been confirmed if My Media is being deleted or staying ...

Teej1
Level 1: Cadet

So wont connect via wi fi or ethernet ... have all free to air channels but unable to obtain internet

Bruce77
Level 1: Cadet

Hi, can you tell me if my T-Box will fully work on a Belong ADSL services. 

Jocelyn
Level 2: Rookie

Hi, after several years of use, our t-box has suddenly decided it cannot see the wifi connection in our house.  All other devices are connecting to wiri as usual.  I have connected via ethernet cable (that worked fine) to check what version of softwa ...

globe
Level 6: Bloodhound

Hello, I noticed on the Telstra Gateway Max 2 that the Band Steering feature for Wi-Fi is available, along with the Telstra Frontier Gateway. However, once I enable this, the T-Box refuses to connect to the same Wi-Fi network, suggesting an issue wit ...

techs
Level 3: Gumshoe

Hi There, I have recently purchased a never used t-box.It just so happens because it's never been used, it has not updated the firmware and i cannot register the device, the person i spoke to on the phone told me there is absolutely nothing that can ...

geoman
Level 1: Cadet

When watching broadcast TV through my T-Box (ABC HD mainly) the picture often breaks up into green pixilation to the extent that it becomes unwatchable. Sometimes sound is also lost; eventually the picture freezes. Thank you for any help,Richard

docfoxmd
Level 1: Cadet

Been using my T-Box for about a month now and the remote has suddenly started acting oddly. The remote seems to be working, the green light in the corner flashes off and on, but after a while buttons start to stop working and then when they do start ...

Lizziebee7
Level 1: Cadet

I have suddenly lost wi-fi  connection on my T-box.  It had been working with no problem until yesterday.  All other devices are fine.  Tbox does not recognise my wifi network at all.I have reset both modem and Tbox.Any advice appreciated.

TerryS
Level 1: Cadet

I think our T/Box remote has given up the ghost. Therefore I will need a replacement. Does anybody know how much they are and where I can get one from? I've been trying to ring Telstra Shops all day and the call goes to message bank each time, have t ...

Kalita
Level 2: Rookie

Where we live we have ADSL2 available. No cable or NBN here. We were told that when we moved from our old address that our TBox would work fine at our new address, just on ADSL. I am going insane. Trying to watch FOXTEL and it pauses nearly every min ...

Shnorkel
Level 1: Cadet

Why is is that I cannot register my T Box and none of the bigpond products are availabe since I upgraded my plan to Home Wireless Broadband 25GB - $105.The message I receive You'ce successfully connected to the internet however your connection is not ...

Bowan
Level 1: Cadet

Why do Subtitles keep popping up when using my tbox, on free to air. It is driving me nuts, I have to go into settings and turn them off every damn time.

Kriss2020
Level 1: Cadet

No power to T-box  checked on different power points not lights come on  reset it too

albyd1
Level 1: Cadet

Hi, I apologise in advance if this has been asnewered - I can't see the answer. I can't get through to anyone at Telstra or Microsoft who can help me - they both refer me to the other. Hoping you guys might be able to help me. I bought an XBox One S ...

macka05
Level 1: Cadet

I have purchased my Telstra box outright and want to know if it will work on another network seeing as I own the box

GregBx
Level 1: Cadet

Hi, my T-Box is randomly turning on the TV throughout the night with no human input. This has only just started happening (approx. 2 weeks ago)

TM96
Level 1: Cadet

We have downloaded the prime video app, it works on all devices except the t box where the app has loaded it will show us all content however when I try to open a show it tells me HDMI is not connected when it clearly is - any ideas people thanks 

Kimtox
Level 1: Cadet

Hello, 2 months ago I was offered a free second Tbox for our home as an apology due to an issue with Telstra (which I won’t put publicly on here). We’ve never received the second box and have no way to contact anyone regarding this matter. I can’t fi ...

Debbie22
Level 1: Cadet

Hi I ordered a Telstra box online and got charged for it, firstly they could not locate the order so I cancelled the online order and popped into my local Telstra shop and settled it all up there as in adding it to my account. I queried the charge of ...

lancair4
Level 1: Cadet

have tried to go to www telstra.com/tboxsetup

RD_83
Level 1: Cadet

Hello, I had months free trial of foxtel and used it. Then I had a Telstra offer giving me another 3 months free even if I was a returning customer. But my tbox is saying only one free trial per device, is there anyway around it?

scotty0508
Level 2: Rookie

My top box won't turn on after blackout.

MLSR
Level 1: Cadet

Our T Box storage is almost full & I want to export some recordings to a USB to make room for new recordings but I can't do it. The manual says highlight the tile, press OK, & you will get an option to export the recording, but I don't get this - the ...

Burgey2
Level 1: Cadet

had a power outage & have no sound

Newbie13
Level 1: Cadet

I'm in the same boat as everyone else. Been trialling now for a week going back and forth with kayo technical help giving everything they are asking for but still remains the same. Extremely disappointed as we only have Foxtel purely for the sport. T ...

JH19
Level 1: Cadet

I have the T-Box and have been very happy with it. Twelve months ago I was coerced into getting Foxtel by Telstra on and IQ box. At the time I explained I didn’t want it because I’m in a regional area and I’ve had one before - and the free to air cha ...

Rocket9
Level 2: Rookie

My 2 TBox's stopped today. I can't even turn them on so in answer to your FAQ's Is my T-Box useless now? See below your original answer. I can't see anything on the screen for both. I can't get to my saved recordings as suggested below. What is happe ...

Unit01
Level 7: Deputy Inspector

Hey all suffers,  How is everyone enjoying their new firmware 'update' from the the big 'T' via Netgem? John

Unit01
Level 7: Deputy Inspector

Hey all,

Does this look familiar if you look closely there's a panel that says "Telstra UI" some way into it!
https://www.youtube.com/watch?v=9uY7AfOLZ6s

Unit01
Level 7: Deputy Inspector

http://8320hd.blogspot.com.au/p/latest-firmware.html

DanKocsis
Level 2: Rookie

Hi all,

Thanks in advance.
I have a western digital powered NTFS 2tb Hdd usb to TG797v3.
I am wishing to view my already established media on my DLNA network including my ps4, Tbox and kids tablets.

While I was using the plex media server, my computer ha ...

sonofols
Level 1: Cadet

I purchased my t-box over 12 months ago and have been paying for movies by debit card and it worked fine.So I turned on my T-box last friday to find it had been updated.Great, some bugs fixed...or so I thought.Cannot access bigpond movies as it stops ...

heywheelie
Level 3: Gumshoe

I currently have a T-Box and a Foxtel IQ2 connected to my main TV.  The T-Box is used as a STB/PVR as well as to connect to ourlocal LAN via Plex Media Server.  The IQ2 is for foxtel only. I want to be able to sbscribe to Netflix, Stan, Presto etc as ...

Telstra (Retired) Lindy
Telstra (Retired)

Hi Bradley81   We have a specialist T-Box team that is available to assist you with your concerns.    Please call 132200 and say T-Box and then Faults after the prompt, or call direct 1300136841  (available 24x7)   They should be able to get th ...

danielb4878
Level 1: Cadet

I am seeking the firmware updates for the T Box model N8200-2T-500-D. Ineed the web link or download to update my tbox to the latest version one at a time. Someone must have this software and would love to fix my tbox. 

zoro
Level 3: Gumshoe

So I've been a loyal customer for five years with the t-box. But hearing I will not see any English Premier League football or A-League from next month. Sorry we may have to part. That's why I pay for your watered down Foxtel service.#NoEPLonTbox 

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