Jojo85
Level 1: Cadet

Free to air chanels missing

My tbox is now missing it's free to air chanels it's been re-set and checked for updates but nothing anyone got any ideas

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Free to air chanels missing

Have you checked that the antenna is still plugged in properly (unplug it and plug it back in to be sure), then try retuning.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Jojo85
Level 1: Cadet

Re: Free to air chanels missing

Yep tried that even tried a different tv and cable but no luck
IvanS
Support Team
Support Team

Re: Free to air chanels missing

Hi Jojo85,

 

Has a soft reset been performed or a factory rest? 

 

To perform a factory reset hold the reset button on the bottom of the T-Box for around 15 seconds, the light on the front of the T-Box should then flash 3 times and once it reboots you should then get the welcome screen. You will then be prompted to begin the setup.

 

Troubleshooting steps can be found here: How To Troubleshoot or Reset T-Box

 

If then entering into the channel set up and this is not tuning check that the cable antenna is working ok when plugged into a TV. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit