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Hi. I did the hard reset but no change. Then I reconnected the aerial and eureka! I've retuned it and now have all the channels and the EPG. Thanks for your help.
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Re: T-Box EPG (Program Guide) issue
Hi peacetrish,
According to this article the EPG should still work, but only on a limited basis.
Can I get you to try resetting the EPG, to see if this fixes the issue?
To reset the EPG:
- Select Settings from the T-Box Menu.
- Select the T-Box Information tab.
- Select Reset Options.
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Re: T-Box EPG (Program Guide) issue
I did all that but now I can't find any channels either automatically or by manual tuning. So I can't watch TV through the box or record anything at all!
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Re: T-Box EPG (Program Guide) issue
Hi peacetrish,
Have you been able to perform a hard reset on the T-Box?
Can find details here: How To Troubleshoot or Reset T-Box
"To perform a factory reset hold the reset button on the bottom of the T-Box for around 15 seconds, the light on the front of the T-Box should flash 3 times and you will be returned to the welcome screen. You will then be prompted to begin the setup again."
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Hi. I did the hard reset but no change. Then I reconnected the aerial and eureka! I've retuned it and now have all the channels and the EPG. Thanks for your help.