T-Box EPG (Program Guide) issue

[peacetrish]

 When I try to access the Program Guide from my T-Box now, it won’t come up, even though it says in the T-Box Exit blurb that the guide would still be accessible. This means my scheduled recordings did not happen for the last two weeks, which I am NOT very happy about. I have had to reset them using the time provision which is non-intuitive and therefore more difficult.

Why is the program guide no longer working??

[Kenobi]

Hi peacetrish,

According to this article the EPG should still work, but only on a limited basis.  

Can I get you to try resetting the EPG, to see if this fixes the issue?

To  reset the EPG: 

1. Select Settings from the T-Box Menu.
2. Select the T-Box Information tab.
3. Select Reset Options.

[peacetrish]

I did all that but now I can't find any channels either automatically or by manual tuning. So I can't watch TV through the box or record anything at all!

[IvanS]

Hi peacetrish, 

Have you been able to perform a hard reset on the T-Box? 

Can find details here: How To Troubleshoot or Reset T-Box

"To perform a factory reset hold the reset button on the bottom of the T-Box for around 15 seconds, the light on the front of the T-Box should flash 3 times and you will be returned to the welcome screen. You will then be prompted to begin the setup again."

[peacetrish · Accepted solution]

Hi. I did the hard reset but no change. Then I reconnected the aerial and eureka! I've retuned it and now have all the channels and the EPG. Thanks for your help.