Katunga
Level 2: Rookie

TBox not working on NBN

Answered

I had the NBN connect yesterday, I use the app on my phone to operated the TBox, since changeover my phone will not find TBox . it say (check TBox is connected to same nextwork as your device)but cannot change network without remote which is my phone. Any sugestions ?

1 ACCEPTED SOLUTION

Accepted Solutions
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: TBox not working on NBN

if you have a USB keyboard you can plug it into the TBox and adjust the settings that way

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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6 REPLIES 6
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: TBox not working on NBN

if you have a USB keyboard you can plug it into the TBox and adjust the settings that way

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

Katunga
Level 2: Rookie

Re: TBox not working on NBN

Thanks for that info, plugging in a keyboard worked, a bit of fiddling around changing wifi conection but got there in the end. 

steellips
Level 1: Cadet

Re: TBox not working on NBN

We were just connected today & have the same problem. Unfortunately i dont have a keyboard. What else can i do??
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: TBox not working on NBN

You can plug the tbox onto the modem via Ethernet cable which may give you a chance to use the phone app then setup wireless that way.. afterwards you should be able to unplug the cable
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Sue36
Level 1: Cadet

Re: TBox not working on NBN

What are the steps after you plug in a keyboard to the Tbox. i have got the setting screen but it wont let me pass the "pair your remote screen" i cant do this as we use the APT on our phones

Sue36
Level 1: Cadet

Re: TBox not working on NBN

Update- after being on hold for 2.5 hours(!) helpful lady told me to press zero on hte keyboard and all worked! thye also sent us a new remote for free.

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