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Telstra Plus - anyone having trouble activating 'free' Telstra TV Box Office offer?
I have joined the new Telstra loyalty scheme (Telstra Plus) and have been advised that I have Gold Status (woo hoo). This status entitles me to some good stuff amongst them $110 worth of free Telstra TV Box Office Movies. When I click on the 'activate my offer' button to take advantage of this offer I receive the following error message (see image below)This led me to look into my Telstra ID to see if the one I use to log into my Telstra account was the same one I used to register on Telstra Plus.
Similarly I also checked to see if the Telstra ID I used to create my Telstra TV account was the same as my main log in.
They were all different. One was email@example.com, the second was firstname.lastname@example.org and the third one was email@example.com! Interestingly they ALL WORK when I log into my Telstra account.
So I am not sure if having all these ID's is the reason why I cannot access my Telstra Plus (Box Office credit) offer but even after I change them all to one (or the other) I still get the error message.
Thoughts, solutions anyone?
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Re: Telstra Plus - anyone having trouble activating 'free' Telstra TV Box Office offer?
Apologies for the frustration you have been experiencing.
Unfortunately we are unable to access customer records for further investigation via this platform due to privacy and security reasons.
Once connected they can access your account securely and provide further support to see what has happened.
Please let us know how you get on and what the outcome was.
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