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OtherBuckets
Level 1: Cadet

Am on hold with the chat service about receiving incorrect items. How do you mix up 1 tablet with 2 different items? Will i have to pay for postage to return these items to Telstra? How can i make sure that i am not billed for the equipment i don't h ...

Pj1810
Level 1: Cadet

I ordered NBN as told my old connection would soon be redundant IN OCTOBER 2019. After numerous phone calls texts emails etc etc I have had NO INTERNET Since October.  Despite NUMEROUS COMPLAINTS and people from Telstra telling me they will get it re ...

Leeeee
Level 1: Cadet

It’s taking too long

SV_66
Level 1: Cadet

HiCan't call Telstra to find answer and trying to track my order and it states cannot locate that order.I understand delays with delivery bit it has been 3 weeks. Just want to know roughly how long? How can i find out?Thanks so much 

Senga2330
Level 1: Cadet

I have ordered a tablet on a plan that is an upgrade from my old plan. If my order is delayed for long enough does my device payout cost reduce?

NicBKirL
Level 1: Cadet

Hey guys, I have been all over looking for someway to check the status of an order placed using telstra plus points. I was give a order number via email LYH50***** but an unable to track it, it states its invalid number? Is there anyway to track this ...

Lenanafea95
Level 1: Cadet

My order number 1-2459726500847i haven’t received it yet and cant get in contact with telstra online or on phone . 

Ivan1950
Level 1: Cadet

Hi . I ordered a new iPad pro 12.9" a month ago as the customer service rep said they were in stock. It turns out they did NOT have any in stock. I have tried contacting Telstra via phone and CHAT to cancel the order. It appears the call centre in th ...

Rp4507
Level 1: Cadet

Ordered an alcatel 3T10 audio station a month ago. It finally arrived today with cracks all through the screen. I am really unhappy that after receiving no updates, no consignment numbers, no information and waiting a month it finally arrives badly d ...

ab21au
Level 1: Cadet

My iPad need recharging yesterday and I had the option to keep the current Telstra Plus plan or change the plan to Telstra GO. The GO is 40GB and the PLUS is 30GB but the GO said it didn't rollover the current unused data for the $150 plan. My accoun ...

Phil107
Level 2: Rookie

I wish to change the mobile <Removed for privacy> tablet plan

Bigponduser11
Level 1: Cadet

When I return my iPad Pro for a new iPad Pro do I need to include the charger when returning or not? I'm unsure whether to include it or not cause I can't find anywhere where it says to include charger when returning it.Any help in this will be most ...

VerticalFreedom
Level 1: Cadet

Hi...I'm moving to Oz from USA; can I get an esim for my iPad mini? Thanks

tullcov
Level 1: Cadet

I just got a new sim card for my mobile broadband modem and I keep getting messages from number 019832665 with links to facebook pages. I never registered for Facebook SMS messages so why am I getting these messagse and how do I stop them. 

HamzaRamirez
Level 1: Cadet

Just wondering if Telstra has the plan to offer Surface Pro X with their tablet internet plans?

Chriss133
Level 1: Cadet

I am trying to watch a luve match on the nrl app. No problem logging in but when I tap on watch live my TV is black but I can see it on the ipad. Using apply tv

Ness118
Level 1: Cadet

I have just received my Apple Pencil and a new iPad Pro but the Apple Pencil does not magnetically attach to my ipad what am I doing wrong 

Kristin83
Level 1: Cadet

Our daughter forgot her password so did a Factory reset. It asks for Google Account details. the person that set up the account does not remember the details. How do we get around this?

Af1964
Level 1: Cadet

I have an iPad and Telstra sim and want to activate it under my mobile plan

Leeeee
Level 1: Cadet

It’s taking too long

DUCE1
Level 1: Cadet

I successfully added 2 new SIM cards to Telstra for activation under my same ‘login’ details as I am using in the blue app on another tablet. Both were successfully activated under my email and name with my login on each device using each of the 2 ne ...

Sam123451
Level 1: Cadet

Hi,Is someone able to tell me what is going on with the delivery of the iPad 11 Pro Gen 2?I ordered one over 2 weeks ago, I have received an email to say they have got my order, then another email to say my account number, then another one to say tha ...

Unilolly2000
Level 1: Cadet

Hi just wondering if anyone has an iPad pro 12.9 inch in stock i have ordered one online but its not due till the 19/05/20. I have messaged another Telstra support worker and he says if i can find an iPad in stock i can pick it up today and cancel my ...

JakeNoble
Level 1: Cadet

I recently placed an order an would like to cancel it and change the device 

Renault4
Level 1: Cadet

How do I apply for free data ?

Sjb30
Level 1: Cadet

Just wondering when your iPad mini will be restocked please? Thankyou 

claairess
Level 1: Cadet

Hi there I own my phone and have a post paid plan for data with Telstra.  I'd like to buy an ipad - how do I add this to my plan for cellular data?  I don't want to tether as I don't have wifi at home.  Thanks  

LW10
Level 1: Cadet

I wanted to just change the date for my prepaid direct debit. No chance I just get a message saying the system isn't working try again later. I've tried over several days. So I deleted it & thought I'd start again. No chance - just get the same error ...

Jonathonlewis
Level 1: Cadet

I changed plan. Telstra billed me for both plans even though one was legitimately cancelled.i have ridiculous credit I will never use.can I use this to buy a tablet please....it's a couple of hundred dollars Telstra has no right to 

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