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HONDO
Level 2: Rookie

If I purchase a Telstra Tablet, can I transfer my current Telstra prepaid mobile account to the tablet and keep the sane phone number?

pacific1
Level 3: Gumshoe

I use https://media.telstra.com.au/home.html as my home page when on my laptop, i open it with chrome.  Just recently when opening it i can no longer see the pictures related to the articles on the home page, all the text is there and the space for t ...

Aminkh786
Level 2: Rookie

Can someone explain me ,I order ipad pro 2021 on Friday morning as soon as its come available and ordered done got email money taken from bank and after 3 hours my order status changed to out of stock backorder why even when I order it was available ...

Centoris
Level 1: Cadet

I have a prepaid SIM just installed in my Samsung tablet.Cannot make calls or send texts.Data side seems ok though.Help? 

3621
Level 1: Cadet

b Trying to register on myTelstra app keep getting 1007 error code 

WIZARD69
Level 1: Cadet

MY T HUB WAS WORKING FINE THEN ALL OF A SUDDEN IT WILL NOT POWER UP OR DO ANYTHING. CAN ANYONE HELP???? ORANGE LIGHT BESIDE ON OFF BUTTON.

deepie
Level 1: Cadet

I can connect my notebook with telstra air's hotspot in City & Artarmon areaa message pop up " you are successfully purchased a guest pass"but when I login in St Leonards' hotspot, a message pop up"something went wrongsorry, there was an error proces ...

OS2lord
Level 1: Cadet

Microsoft Surface Pro 7+ LTE specifications is listed on Telstra's website as:  MicrosoftMicrosoft Surface Pro 7+ LTE11th Gen Intel® Core™ Processor Is it a Core i3 or i5 or i7 or what??? Thanks Mark S.

Freddie7
Level 1: Cadet

Hi there. This is my first post. Stan live sports cannot be accessed via my iPad. I went on the Stan website which just suggests that I go to my home page on Telstra TV and connect my Telstra Tv with Stan sports. But when I go to the home page I can' ...

JIM534
Level 1: Cadet

Recent broadband changes remove Telstra Air from mobile broadband on [PHONE NUMBER REMOVED] which I didn't use as I have mobile broadband. Why has SMS and MMS been suspended. I tried calling 125111 but was not able to contact anything remotely like h ...

SkiGal
Level 1: Cadet

Can someone tell me how I change my Bigpond email password. You used to be able to do it in Bigpond. Account is not linked to my Telstra ID or app so can't change it there. System won't let me created a new ID with the Bigpond email address. Five hou ...

MEM92
Level 1: Cadet

Hi I have a sim card and I tried to activate it but it won't let me. The expiry date isnt until 2022 I don't have a mobile to call up to activate it this I bought it for the internet so what do I do if it keeps telling me the serial number is wrong w ...

johnnjulie
Level 1: Cadet

Hi, I have a mobile plan paid by direct debit each month. In the past I have made small purchase through google play store. Now when I click purchase, on the choose payment list, it shows Telstra unavailable.  Is there something I  changed by mistake ...

ZinaRina
Level 1: Cadet

How can I tell if my iPad is unlocked from Telstra? I can’t believe how difficult it has been to find an answer to such a simple question on any of the Telstra support services!!!

Dale712
Level 1: Cadet

Hi, I am looking at an iPad and connecting it to Telstra (add that to the other 5 phones at home, phone and NBN). Browsing through the app and I see a price match link and because I know that the iPad I am looking at sells at BigW for almost substant ...

uteman
Level 1: Cadet

ordered an ipad from telstra back in October 22- 2020  now 14 4 2021 still no ipad after ringing them and emails to them they now tell me it has been lost in post. i did not receive a tracking number  to let me see where it was they charged me from w ...

DJG68
Level 1: Cadet

Am a subscriber to kayo to watch Afl live games on my apple iphone11 can i add my Samsung tablet to kayo as well ? Someone pls advise 

D2ah
Level 2: Rookie

If so I presume a different SIM would be req'd. but presumably Internet access etc. would still work as it does on Mobile phones; perhaps less efficiently.

jdee91
Level 1: Cadet

I have a Telstra Tablet, and have recently been noticing that once I take a photo or record a video, they disappear from gallery almost immediately. There isn't even enough time for Google Photos to pick up the recently taken media to start backing t ...

Preact
Level 3: Gumshoe

Have a Telstra tablet which has gone past it's contract date. Do you still get charged for it.It show up as a extra mobile phone number. Can you use it as another mobile number and how is the calls counted or charged. 

paul1010
Level 1: Cadet

how do I get a group address into my bcc

HONDO
Level 2: Rookie

If I purchase a Telstra Tablet, can I transfer my current Telstra prepaid mobile account to the tablet and keep the sane phone number?

pacific1
Level 3: Gumshoe

I use https://media.telstra.com.au/home.html as my home page when on my laptop, i open it with chrome.  Just recently when opening it i can no longer see the pictures related to the articles on the home page, all the text is there and the space for t ...

OS2lord
Level 1: Cadet

Microsoft Surface Pro 7+ LTE specifications is listed on Telstra's website as:  MicrosoftMicrosoft Surface Pro 7+ LTE11th Gen Intel® Core™ Processor Is it a Core i3 or i5 or i7 or what??? Thanks Mark S.

JIM534
Level 1: Cadet

Recent broadband changes remove Telstra Air from mobile broadband on [PHONE NUMBER REMOVED] which I didn't use as I have mobile broadband. Why has SMS and MMS been suspended. I tried calling 125111 but was not able to contact anything remotely like h ...

D2ah
Level 2: Rookie

If so I presume a different SIM would be req'd. but presumably Internet access etc. would still work as it does on Mobile phones; perhaps less efficiently.

aang
Level 2: Rookie

I am considering a new Samsung tablet from Telstra for my business. I'd also like to use the tablet with a mobile SIM I already have from another service provider. For this reason, I'm wondering if I can use any SIM on the tablet from Telstra on a po ...

1516
Level 1: Cadet

hi, i have a galaxy tab a -t515 model and an older v7 same variety. The sim card doesn't fit from the older one. wondering why not. need one. thanks

The-Tastiger
Level 4: Private Eye

OK that about says it all, yesterday my Samsung Galaxy Tab A model SM-T385 which is getting towards the end of it's plan, suddenly decided after a power failure that it would no longer make or receive calls, in fact if I attempt to make a call from i ...

Moorza
Level 1: Cadet

I ordered a iPad on the 22 May and have not received it nor can I track it . And can’t ask anyone. ???

Landline_1a
Level 3: Gumshoe

Concerns about the security of residual personal information displayed by MyTelstra App on 10.5” iPad Pro using iPadOS 13.5.1. When I downloaded the MyTelstra App I had to enter my Telstra log-in details to register to use it. It then displayed my Bi ...

Phil107
Level 2: Rookie

I wish to change the mobile <Removed for privacy> tablet plan

Bigponduser11
Level 1: Cadet

When I return my iPad Pro for a new iPad Pro do I need to include the charger when returning or not? I'm unsure whether to include it or not cause I can't find anywhere where it says to include charger when returning it.Any help in this will be most ...

VerticalFreedom
Level 1: Cadet

Hi...I'm moving to Oz from USA; can I get an esim for my iPad mini? Thanks

tullcov
Level 1: Cadet

I just got a new sim card for my mobile broadband modem and I keep getting messages from number 019832665 with links to facebook pages. I never registered for Facebook SMS messages so why am I getting these messagse and how do I stop them. 

HamzaRamirez
Level 1: Cadet

Just wondering if Telstra has the plan to offer Surface Pro X with their tablet internet plans?

Chriss133
Level 1: Cadet

I am trying to watch a luve match on the nrl app. No problem logging in but when I tap on watch live my TV is black but I can see it on the ipad. Using apply tv

Ness118
Level 1: Cadet

I have just received my Apple Pencil and a new iPad Pro but the Apple Pencil does not magnetically attach to my ipad what am I doing wrong 

Kristin83
Level 1: Cadet

Our daughter forgot her password so did a Factory reset. It asks for Google Account details. the person that set up the account does not remember the details. How do we get around this?

Af1964
Level 1: Cadet

I have an iPad and Telstra sim and want to activate it under my mobile plan

Temps_de_Flors
Level 1: Cadet

Hi, I recently purchased an iPad 9.7 6G with SIM and plan and during the set-up when asked to back-up was given a number of options. I chose iCloud first however my emails and most of my information isnt stored in the cloud so now I want to back up f ...

jenphi
Level 2: Rookie

For some reason my tablet is not accepting the 4 digit pin to unlock it.Not sure how to proceed. 

RG32
Level 1: Cadet

Only the first quarter of the replay plays. How do I watch the rest of the game?

kerriehoman
Level 2: Rookie

Until 3 days ago I could email and receive emails. I’ve been through he platinum service , 4 different people and spent 5 hours on the phone. And now it escalated althoughyou can’t phone anyone!first I was going to get a call back, then the person wh ...

CSTelstra
Level 1: Cadet

I have an old Mobile Wi-Fi device with a Telstra Pre-Paid Data Pass II plan that still has over 30gb on it. Is it possible to ditch the old device and upgrade the SIM to use in a new iPad (Wi-Fi/Cellular)?

Slipstreamer
Level 1: Cadet

The change was supposed to happen automatically. But when I try to recharge I am only offered the old options under the old Pre Paid plan.

shell58
Level 1: Cadet

i went to a local telstra shop , unhappy with there service ,i see charlstown isnt licesned owned, does this mean they would look after the customer better than a licensed owned one please

Puss70
Level 1: Cadet

Hi, I was wondering how you receive an SMS to redeem the Binge offer on an IPAD?????  Or when call Telstra and the notice you are calling from a desk phone and ask for your mobile number to send an SMS to a link?????  

UKNetballFan
Level 1: Cadet

I am in the UK and have paid the subscription for the Netball Live App. In the last 2 weeks it has not been loading at all, it shows the initial pink screen and then crashes. I have tried everything to resolve - deleting app and reinstalling, turning ...

bobsdijnsdfniaf
Level 1: Cadet

Howdy all. 

I ordered a surface go lte two moths ago.the order stayed in progress for ten days... After getting a feeling the order wasn’t going well I checked in. I was assured more than three times that the device was not on back order, just awaitin ...

Millie268
Level 1: Cadet

How do delete nearly 5000 emails in my inbox on my iPad?

EuroaBound
Level 1: Cadet

Can I use the Telstra micro SIM supplied with my iPad Air 2 (phone number was allocated) in a spare iPhone to make calls. I am not able to make phone calls (other than FaceTime) on my iPad

WarrenN2
Level 1: Cadet

I ordered a Windows tablet a month ago, and have been approved, but knowone seems to be able to give me an answer as to when I will receive it? Whats going on?

hkhammer
Level 1: Cadet

will there be Samsung Tablet S7 on plan ? I see other providers have already.

janjan3
Level 1: Cadet
PishPash
Level 1: Cadet

I have 3 services with Telstra and want to change which one I have Telstra Air activated under.

Teiho
Level 1: Cadet

Soo I ordered an IPad Pro (2020 version) in March 2020. I’ve been approved and everything, it’s now August 2020 and I have only received one email from Telstra saying “Thank you for your patience while we process your order.We are currently experienc ...

tillyjune
Level 1: Cadet

Does anyone have one of these and are they any good. Thanks.

Agarag
Level 1: Cadet

I’ve been in need of an android device for months now. Walked in to my local Telstra shop and was told they have nothing in stock, they were not interested in sitting down and talking to me about ordering anything, they assistant just kept shaking he ...

jillykans
Level 1: Cadet

My Telstra tablet is almost 2 years old (20th August 2020)  It wont turn on or charge. I have changed cables and chargers still nothing. Have tried the cable and chargers with other units and they work ok.  When I hold the On button and the Volume Up ...

JBirch
Level 1: Cadet

Ipad air 3 and ipod are connected to wifi but not getting any internet.  Every other non ios device is fine. Android Phone, Telstra TV. 

Rody68
Level 1: Cadet

Hi all, I have an iPad with it’s own SIM card and number. I’m trying to sign up for Kayo sports but my iPad won’t receive the verification code Telstra is sending to me. Can anyone help with this please ? 

teenymak
Level 2: Rookie

I ordered an iPad through Telstra rewards used some points the rest paying off monthly on 7/5/20 it’s now 23/7/20 and still not here multiple excuses. They are taking my repayments out which is annoying mefurther.first Excuse was no stock then it was ...

Jacinta4
Level 1: Cadet

Sunshine1a
Level 3: Gumshoe

Hi there,Our NBN connection is still to be completed. The ADSL has not been disconnected and pending. Our land line has not been working since June 15th when the tech.guy set it up.We don't have the option in our Manage Account to engage Call Forward ...

CrowsNest1944
Level 1: Cadet

I bought on line and had delivered a Telstra pre paid sim for my new iPad.  I activated it last Friday 3rd July at 1pm and received an email to say it my activation request was received and was pending.  Now at 2.30 pm Monday 6th it is still pending. ...

Mudstar
Level 1: Cadet

Can anybody help, I have got up today and bigpond has deleted over 1000 emails... I only have emails from the last 5 days. All folders have been deleted

Blue10
Level 1: Cadet

Hi, I have a prepaid sim that I’m using in an iPad. I’m having trouble activating it. According to https://www.telstra.com.au/prepaidactivation/welcome there are five steps.Step 1 - Sim Details - is fine. I can enter the number of my SIM card and hav ...

MiDay
Level 1: Cadet
Su17
Level 1: Cadet

I used Telstra Plus points to order a Google Nest Hub when it was on special.  I had to chase up its whereabouts a number of times.  Each time I was told it was scheduled for dispatch.  When it finally arrived over a month later, it was a store demo ...

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