Mobiles & Tablets

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Level 2: Rookie

a month ago

If I purchase a Telstra Tablet, can I transfer my current Telstra prepaid mobile account to the tablet and keep the sane phone number?

Level 1: Cadet

a month ago

Level 3: Gumshoe

August

I use https://media.telstra.com.au/home.html as my home page when on my laptop, i open it with chrome. Just recently when opening it i can no longer see the pictures related to the articles on the home page, all the text is there and the space for t ...

Level 2: Rookie

May

Can someone explain me ,I order ipad pro 2021 on Friday morning as soon as its come available and ordered done got email money taken from bank and after 3 hours my order status changed to out of stock backorder why even when I order it was available ...

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3,508 Views
24 Replies
August by bek498

Level 1: Cadet

July

I have a prepaid SIM just installed in my Samsung tablet.Cannot make calls or send texts.Data side seems ok though.Help?

Level 1: Cadet

July

b Trying to register on myTelstra app keep getting 1007 error code

Level 1: Cadet

July

MY T HUB WAS WORKING FINE THEN ALL OF A SUDDEN IT WILL NOT POWER UP OR DO ANYTHING. CAN ANYONE HELP???? ORANGE LIGHT BESIDE ON OFF BUTTON.

Level 1: Cadet

June

I can connect my notebook with telstra air's hotspot in City & Artarmon areaa message pop up " you are successfully purchased a guest pass"but when I login in St Leonards' hotspot, a message pop up"something went wrongsorry, there was an error proces ...

Level 1: Cadet

June

Microsoft Surface Pro 7+ LTE specifications is listed on Telstra's website as: MicrosoftMicrosoft Surface Pro 7+ LTE11th Gen Intel® Core™ Processor Is it a Core i3 or i5 or i7 or what??? Thanks Mark S.

Level 1: Cadet

May

Hi there. This is my first post. Stan live sports cannot be accessed via my iPad. I went on the Stan website which just suggests that I go to my home page on Telstra TV and connect my Telstra Tv with Stan sports. But when I go to the home page I can' ...

Level 1: Cadet

May

Recent broadband changes remove Telstra Air from mobile broadband on [PHONE NUMBER REMOVED] which I didn't use as I have mobile broadband. Why has SMS and MMS been suspended. I tried calling 125111 but was not able to contact anything remotely like h ...

Level 1: Cadet

May

Level 1: Cadet

May

Can someone tell me how I change my Bigpond email password. You used to be able to do it in Bigpond. Account is not linked to my Telstra ID or app so can't change it there. System won't let me created a new ID with the Bigpond email address. Five hou ...

Level 1: Cadet

May

Hi I have a sim card and I tried to activate it but it won't let me. The expiry date isnt until 2022 I don't have a mobile to call up to activate it this I bought it for the internet so what do I do if it keeps telling me the serial number is wrong w ...

Level 1: Cadet

March

Hi, I have a mobile plan paid by direct debit each month. In the past I have made small purchase through google play store. Now when I click purchase, on the choose payment list, it shows Telstra unavailable. Is there something I changed by mistake ...

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2,880 Views
9 Replies
May by MandaMillsy

Level 1: Cadet

April

How can I tell if my iPad is unlocked from Telstra? I can’t believe how difficult it has been to find an answer to such a simple question on any of the Telstra support services!!!

Level 1: Cadet

April

Level 1: Cadet

April

Hi, I am looking at an iPad and connecting it to Telstra (add that to the other 5 phones at home, phone and NBN). Browsing through the app and I see a price match link and because I know that the iPad I am looking at sells at BigW for almost substant ...

Level 1: Cadet

April

ordered an ipad from telstra back in October 22- 2020 now 14 4 2021 still no ipad after ringing them and emails to them they now tell me it has been lost in post. i did not receive a tracking number to let me see where it was they charged me from w ...

Level 1: Cadet

April

Am a subscriber to kayo to watch Afl live games on my apple iphone11 can i add my Samsung tablet to kayo as well ? Someone pls advise

Level 1: Cadet

March

Level 2: Rookie

March

If so I presume a different SIM would be req'd. but presumably Internet access etc. would still work as it does on Mobile phones; perhaps less efficiently.

Level 1: Cadet

March

I have a Telstra Tablet, and have recently been noticing that once I take a photo or record a video, they disappear from gallery almost immediately. There isn't even enough time for Google Photos to pick up the recently taken media to start backing t ...

Level 3: Gumshoe

February

Have a Telstra tablet which has gone past it's contract date. Do you still get charged for it.It show up as a extra mobile phone number. Can you use it as another mobile number and how is the calls counted or charged.

Level 1: Cadet

February

how do I get a group address into my bcc

Level 2: Rookie

a month ago

If I purchase a Telstra Tablet, can I transfer my current Telstra prepaid mobile account to the tablet and keep the sane phone number?

Level 3: Gumshoe

August

Level 1: Cadet

June

Level 1: Cadet

May

Level 2: Rookie

March

If so I presume a different SIM would be req'd. but presumably Internet access etc. would still work as it does on Mobile phones; perhaps less efficiently.

Level 2: Rookie

January

I am considering a new Samsung tablet from Telstra for my business. I'd also like to use the tablet with a mobile SIM I already have from another service provider. For this reason, I'm wondering if I can use any SIM on the tablet from Telstra on a po ...

Level 1: Cadet

September 2020

hi, i have a galaxy tab a -t515 model and an older v7 same variety. The sim card doesn't fit from the older one. wondering why not. need one. thanks

Level 4: Private Eye

July 2020

OK that about says it all, yesterday my Samsung Galaxy Tab A model SM-T385 which is getting towards the end of it's plan, suddenly decided after a power failure that it would no longer make or receive calls, in fact if I attempt to make a call from i ...

Level 1: Cadet

July 2020

I ordered a iPad on the 22 May and have not received it nor can I track it . And can’t ask anyone. ???

Level 3: Gumshoe

June 2020

Concerns about the security of residual personal information displayed by MyTelstra App on 10.5” iPad Pro using iPadOS 13.5.1. When I downloaded the MyTelstra App I had to enter my Telstra log-in details to register to use it. It then displayed my Bi ...

Level 2: Rookie

April 2020

I wish to change the mobile <Removed for privacy> tablet plan

Level 1: Cadet

April 2020

When I return my iPad Pro for a new iPad Pro do I need to include the charger when returning or not? I'm unsure whether to include it or not cause I can't find anywhere where it says to include charger when returning it.Any help in this will be most ...

Level 1: Cadet

January 2020

Hi...I'm moving to Oz from USA; can I get an esim for my iPad mini? Thanks

Level 1: Cadet

December 2019

I just got a new sim card for my mobile broadband modem and I keep getting messages from number 019832665 with links to facebook pages. I never registered for Facebook SMS messages so why am I getting these messagse and how do I stop them.

Level 1: Cadet

November 2019

Just wondering if Telstra has the plan to offer Surface Pro X with their tablet internet plans?

Level 1: Cadet

October 2019

I am trying to watch a luve match on the nrl app. No problem logging in but when I tap on watch live my TV is black but I can see it on the ipad. Using apply tv

Level 1: Cadet

September 2019

Level 1: Cadet

August 2019

I have just received my Apple Pencil and a new iPad Pro but the Apple Pencil does not magnetically attach to my ipad what am I doing wrong

Level 1: Cadet

June 2019

Our daughter forgot her password so did a Factory reset. It asks for Google Account details. the person that set up the account does not remember the details. How do we get around this?

Level 1: Cadet

June 2019

I have an iPad and Telstra sim and want to activate it under my mobile plan

Level 1: Cadet

May 2019

Hi, I recently purchased an iPad 9.7 6G with SIM and plan and during the set-up when asked to back-up was given a number of options. I chose iCloud first however my emails and most of my information isnt stored in the cloud so now I want to back up f ...

Level 2: Rookie

May 2019

For some reason my tablet is not accepting the 4 digit pin to unlock it.Not sure how to proceed.

Level 1: Cadet

April 2019

Only the first quarter of the replay plays. How do I watch the rest of the game?

Level 2: Rookie

April 2019

Until 3 days ago I could email and receive emails. I’ve been through he platinum service , 4 different people and spent 5 hours on the phone. And now it escalated althoughyou can’t phone anyone!first I was going to get a call back, then the person wh ...

Level 1: Cadet

April 2019

I have an old Mobile Wi-Fi device with a Telstra Pre-Paid Data Pass II plan that still has over 30gb on it. Is it possible to ditch the old device and upgrade the SIM to use in a new iPad (Wi-Fi/Cellular)?

Level 1: Cadet

January

The change was supposed to happen automatically. But when I try to recharge I am only offered the old options under the old Pre Paid plan.

Level 1: Cadet

November

i went to a local telstra shop , unhappy with there service ,i see charlstown isnt licesned owned, does this mean they would look after the customer better than a licensed owned one please

Level 1: Cadet

October 2020

Hi, I was wondering how you receive an SMS to redeem the Binge offer on an IPAD????? Or when call Telstra and the notice you are calling from a desk phone and ask for your mobile number to send an SMS to a link?????

Level 1: Cadet

October 2020

I am in the UK and have paid the subscription for the Netball Live App. In the last 2 weeks it has not been loading at all, it shows the initial pink screen and then crashes. I have tried everything to resolve - deleting app and reinstalling, turning ...

Level 1: Cadet

October 2020

Howdy all.

I ordered a surface go lte two moths ago.the order stayed in progress for ten days... After getting a feeling the order wasn’t going well I checked in. I was assured more than three times that the device was not on back order, just awaitin ...

Level 1: Cadet

September 2020

How do delete nearly 5000 emails in my inbox on my iPad?

Level 1: Cadet

September 2020

Can I use the Telstra micro SIM supplied with my iPad Air 2 (phone number was allocated) in a spare iPhone to make calls. I am not able to make phone calls (other than FaceTime) on my iPad

Level 1: Cadet

September 2020

I ordered a Windows tablet a month ago, and have been approved, but knowone seems to be able to give me an answer as to when I will receive it? Whats going on?

Level 1: Cadet

September 2020

will there be Samsung Tablet S7 on plan ? I see other providers have already.

Level 1: Cadet

August 2020

Level 1: Cadet

August 2020

I have 3 services with Telstra and want to change which one I have Telstra Air activated under.

Level 1: Cadet

August 2020

Soo I ordered an IPad Pro (2020 version) in March 2020. I’ve been approved and everything, it’s now August 2020 and I have only received one email from Telstra saying “Thank you for your patience while we process your order.We are currently experienc ...

Level 1: Cadet

August 2020

Does anyone have one of these and are they any good. Thanks.

Level 1: Cadet

August 2020

I’ve been in need of an android device for months now. Walked in to my local Telstra shop and was told they have nothing in stock, they were not interested in sitting down and talking to me about ordering anything, they assistant just kept shaking he ...

Level 1: Cadet

August 2020

My Telstra tablet is almost 2 years old (20th August 2020) It wont turn on or charge. I have changed cables and chargers still nothing. Have tried the cable and chargers with other units and they work ok. When I hold the On button and the Volume Up ...

Level 1: Cadet

August 2020

Ipad air 3 and ipod are connected to wifi but not getting any internet. Every other non ios device is fine. Android Phone, Telstra TV.

Level 1: Cadet

August 2020

Hi all, I have an iPad with it’s own SIM card and number. I’m trying to sign up for Kayo sports but my iPad won’t receive the verification code Telstra is sending to me. Can anyone help with this please ?

Level 2: Rookie

July 2020

I ordered an iPad through Telstra rewards used some points the rest paying off monthly on 7/5/20 it’s now 23/7/20 and still not here multiple excuses. They are taking my repayments out which is annoying mefurther.first Excuse was no stock then it was ...

Level 1: Cadet

July 2020

Level 3: Gumshoe

July 2020

Hi there,Our NBN connection is still to be completed. The ADSL has not been disconnected and pending. Our land line has not been working since June 15th when the tech.guy set it up.We don't have the option in our Manage Account to engage Call Forward ...

Level 1: Cadet

July 2020

I bought on line and had delivered a Telstra pre paid sim for my new iPad. I activated it last Friday 3rd July at 1pm and received an email to say it my activation request was received and was pending. Now at 2.30 pm Monday 6th it is still pending. ...

Level 1: Cadet

July 2020

Can anybody help, I have got up today and bigpond has deleted over 1000 emails... I only have emails from the last 5 days. All folders have been deleted

Level 1: Cadet

July 2020

Hi, I have a prepaid sim that I’m using in an iPad. I’m having trouble activating it. According to https://www.telstra.com.au/prepaidactivation/welcome there are five steps.Step 1 - Sim Details - is fine. I can enter the number of my SIM card and hav ...

Level 1: Cadet

June 2020

Level 1: Cadet

June 2020

I used Telstra Plus points to order a Google Nest Hub when it was on special. I had to chase up its whereabouts a number of times. Each time I was told it was scheduled for dispatch. When it finally arrived over a month later, it was a store demo ...

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