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997_wendy
Level 1: Cadet

Brought an Apple iPad outright - purchased pre paid sim with $150 credit - went through activation process on Tuesday 27/06 and received an email saying it’s beginning process yet it’s still pending? I’ve used the troubleshooting ideas turning on n b ...

Pace75
Level 1: Cadet

Hello, I placed an order for an iPad 2 weeks ago. My order and plan were acknowledged via email and then nothing. I realize that Corona Virus may cause some delays but customer service is running in loop referring me back and forth. This is getting r ...

carsic
Level 1: Cadet

I have now been waiting 3 months for my S6 Tablet. I appreciate that recent events have created supply-line issues, but...3 Months. It was particularly galling that Telstra - bless them - started charging my account for the Tablet (and the data...). ...

OtherBuckets
Level 1: Cadet

Am on hold with the chat service about receiving incorrect items. How do you mix up 1 tablet with 2 different items? Will i have to pay for postage to return these items to Telstra? How can i make sure that i am not billed for the equipment i don't h ...

Pj1810
Level 1: Cadet

I ordered NBN as told my old connection would soon be redundant IN OCTOBER 2019. After numerous phone calls texts emails etc etc I have had NO INTERNET Since October.  Despite NUMEROUS COMPLAINTS and people from Telstra telling me they will get it re ...

Leeeee
Level 1: Cadet

It’s taking too long

SV_66
Level 1: Cadet

HiCan't call Telstra to find answer and trying to track my order and it states cannot locate that order.I understand delays with delivery bit it has been 3 weeks. Just want to know roughly how long? How can i find out?Thanks so much 

Senga2330
Level 1: Cadet

I have ordered a tablet on a plan that is an upgrade from my old plan. If my order is delayed for long enough does my device payout cost reduce?

NicBKirL
Level 1: Cadet

Hey guys, I have been all over looking for someway to check the status of an order placed using telstra plus points. I was give a order number via email LYH50***** but an unable to track it, it states its invalid number? Is there anyway to track this ...

Phil107
Level 2: Rookie

I wish to change the mobile <Removed for privacy> tablet plan

Bigponduser11
Level 1: Cadet

When I return my iPad Pro for a new iPad Pro do I need to include the charger when returning or not? I'm unsure whether to include it or not cause I can't find anywhere where it says to include charger when returning it.Any help in this will be most ...

VerticalFreedom
Level 1: Cadet

Hi...I'm moving to Oz from USA; can I get an esim for my iPad mini? Thanks

tullcov
Level 1: Cadet

I just got a new sim card for my mobile broadband modem and I keep getting messages from number 019832665 with links to facebook pages. I never registered for Facebook SMS messages so why am I getting these messagse and how do I stop them. 

HamzaRamirez
Level 1: Cadet

Just wondering if Telstra has the plan to offer Surface Pro X with their tablet internet plans?

Chriss133
Level 1: Cadet

I am trying to watch a luve match on the nrl app. No problem logging in but when I tap on watch live my TV is black but I can see it on the ipad. Using apply tv

Ness118
Level 1: Cadet

I have just received my Apple Pencil and a new iPad Pro but the Apple Pencil does not magnetically attach to my ipad what am I doing wrong 

Kristin83
Level 1: Cadet

Our daughter forgot her password so did a Factory reset. It asks for Google Account details. the person that set up the account does not remember the details. How do we get around this?

Af1964
Level 1: Cadet

I have an iPad and Telstra sim and want to activate it under my mobile plan

997_wendy
Level 1: Cadet

Brought an Apple iPad outright - purchased pre paid sim with $150 credit - went through activation process on Tuesday 27/06 and received an email saying it’s beginning process yet it’s still pending? I’ve used the troubleshooting ideas turning on n b ...

Leeeee
Level 1: Cadet

It’s taking too long

DUCE1
Level 1: Cadet

I successfully added 2 new SIM cards to Telstra for activation under my same ‘login’ details as I am using in the blue app on another tablet. Both were successfully activated under my email and name with my login on each device using each of the 2 ne ...

Sam123451
Level 1: Cadet

Hi,Is someone able to tell me what is going on with the delivery of the iPad 11 Pro Gen 2?I ordered one over 2 weeks ago, I have received an email to say they have got my order, then another email to say my account number, then another one to say tha ...

Unilolly2000
Level 1: Cadet

Hi just wondering if anyone has an iPad pro 12.9 inch in stock i have ordered one online but its not due till the 19/05/20. I have messaged another Telstra support worker and he says if i can find an iPad in stock i can pick it up today and cancel my ...

JakeNoble
Level 1: Cadet

I recently placed an order an would like to cancel it and change the device 

Renault4
Level 1: Cadet

How do I apply for free data ?

Sjb30
Level 1: Cadet

Just wondering when your iPad mini will be restocked please? Thankyou 

claairess
Level 1: Cadet

Hi there I own my phone and have a post paid plan for data with Telstra.  I'd like to buy an ipad - how do I add this to my plan for cellular data?  I don't want to tether as I don't have wifi at home.  Thanks  

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