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Level 2: Rookie

Cannot send emails on Apple desktop , iPad or through Telstra webmail

Answered

Until 3 days ago I could email and receive emails. I’ve been through he platinum service , 4 different people and spent 5 hours on the phone. And now it escalated although

you can’t phone anyone!

first I was going to get a call back, then the person who was helping me had to go home and asked me to call back and go back into the que! Then they said I would have to wait 24-48 hours, then I was told 3 - 5 business days. And I pay extra for platinum service.

 

theyve given me a new password, changed settings about 25 times........

 

can an someone help me?😢😭😢😭😢😭🤬🤯🤬🤯🤬

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 2: Rookie
Accepted Solution

Re: Cannot send emails on Apple desktop , iPad or through Telstra webmail

I can send emails on my work phone ( different email address) using the home wifi.

View solution in original post

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Level 23: Superhero
Level 23: Superhero

Re: Cannot send emails on Apple desktop , iPad or through Telstra webmail

If you're unable to send emails on the webmail something is usually broken and in that case its raised to the level 2 email team whose response time is usually 3-5 business days. Telstra Platinum is a premium tech support subscription, which can also do level 1 assurance (tech support) for most Telstra services such as emails. However if the issue is escalated to the level 2 email team then there is no difference in the response time to a none Platinum Subscriber.

Out of curiosity are you able to send emails on your iPad or iPhone using your mobile data or someone elses WiFi?
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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Highlighted
Level 2: Rookie

Re: Cannot send emails on Apple desktop , iPad or through Telstra webmail

I can send emails on my work phone ( different email address) using the home wifi.

Highlighted
Level 2: Rookie
Accepted Solution

Re: Cannot send emails on Apple desktop , iPad or through Telstra webmail

I can send emails on my work phone ( different email address) using the home wifi.

View solution in original post

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