SkiGal
Level 1: Cadet

Change Bigpond webmail password

Can someone tell me how I change my Bigpond email password. You used to be able to do it in Bigpond. Account is not linked to my Telstra ID or app so can't change it there. System won't let me created a new ID with the Bigpond email address. Five hours with Telstra staff and no help at all.  HELP !

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Change Bigpond webmail password

How long ago was it that you used the email account? The email accounts are automatically deleted after 180 days of inactivity and cannot be recreated. That would be the main reason why it doesn't show against your Telstra ID as it is linked to your Home Broadband account.

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Dowser
Level 21: Augmented
Level 21: Augmented

Re: Change Bigpond webmail password

You could try resetting it at a Telstra store, or you could message Telstra Support on your mobile phone from 0800-2000 AEST.

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