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Level 1: Cadet

How can I cancel my plan on my IPad,

I tried to ring and also went to my acct. and cancel but it seems that the plan is still active

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: How can I cancel my plan on my IPad,

You can't cancel a plan online by yourself. It needs to be done by a consultant.

 

Send a message using the My Telstra app on your phone (blue icon, bottom right of Get Help screen). If Codi tries to redirect you, type "Speak to a consultant" and you should be transferred to the queue to chat to a human.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit