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Level 1: Cadet

Lenovo Tablet won't connect to WLAN (Telstra smart modem) after recent update

My Lenovo tablet did an update and since then, it won't connection to the telstra smart modem wifi. Connects fine via teethering but not the home network. Any suggestions?

Thanks in advance. Cheers.

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2 REPLIES 2
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Lenovo Tablet won't connect to WLAN (Telstra smart modem) after recent update

If you have the Technicolor version of the Gen 2 smart modem (DJA0231) the latest firmware update (18.1c.443.950RA) has a bug in it that stops the 2.4 GHz WiFi working. The firmware version of modem is displayed on the LHS of the modems log in screen. If your  Lenovo Tablet only supports 2.4 GHz WiFi this is the reason it can't connect. There is nothing you can do except either wait for a patch which fixes the bug or contact support  and report the modems  2.4 GHz band as faulty. They should replace modem under warranty.

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Level 1: Cadet

Re: Lenovo Tablet won't connect to WLAN (Telstra smart modem) after recent update

I'm having exact same problem after updating my Lenovo tab.

Is there a fix available yet ?

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