Level 1: Cadet

Order Cancelled

So... I placed an online order for an iPad Pro - to add to my account and received it and inserted the SIM card... went to activate - I have a welcome letter and everything including the iPad - long story short and a whole lot of back and forth... now I get an email saying that my order has been cancelled... after being on the phone with them it's because I haven't been with them for 7 months yet... but you've sent me the products... please explain as I have put in a complaint with the TIO...

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Order Cancelled

As you have put a complaint to the TIO your only real option now is to wait for the TIO... pretty much once you go to the TIO then it removed any other options to get it looked at because they gotta wait for that process...

This is why the TIO is meant to be a last resort, not a first step...
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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