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Level 1: Cadet

Outgoing SMTP Mail Server

I have exactly the same stmp settings on my iphone and ipad. No problem with sending / receiving emails on the iphone, but with the ipad can only receive. The error says unknown server “mail.bigpond.com

 

Any suggestions will be appreciated

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8 REPLIES 8
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Outgoing SMTP Mail Server

Try changing outgoing server to smtp.telstra.com.
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Level 7: Deputy Inspector

Re: Outgoing SMTP Mail Server

As cf4 suggested, changing the outgoing server to smtp.telstra.com can resolve this issue. From experience, the mail.bigpond.com outgoing server has become intermittent.
The internet is a wonderful place.

I am not a Telstra Employee and I am posting in my own time. My opinions are my own and not that of anyone elses. I am a customer of Telstra.
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Level 1: Cadet

Re: Outgoing SMTP Mail Server

Thanks for the reply.  I have tried what you suggested and receive message unknown server.


@cf4 wrote:
Try changing outgoing server to smtp.telstra.com.

 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Outgoing SMTP Mail Server

Are your other outgoing settings correct?
Outgoing server address: smtp.telstra.com
Outgoing server port: 465 (recommended) or 587
Authentication: Yes
Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
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Support Team
Support Team

Re: Outgoing SMTP Mail Server

Hi @WarrenF 

 

These manual settings for various email formats and platforms from our Email Support pages may also help you to troubleshoot: https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-em...

 

Let us know how you go.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Outgoing SMTP Mail Server

@Cas_Ra
The link in your post doesn't work it has a few extra characters tagged onto the end. (%C2%A0)
https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-em...
Correct link is
https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-em...

 

This is not the first time that I have noticed that the link provided by support Team had extra characters inserted at the end of the link.

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Support Team
Support Team

Re: Outgoing SMTP Mail Server

Hi @cf4 sorry I can't see that, when I checked the link it worked as normal. Perhaps it's been edited already. Thanks for letting me know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Outgoing SMTP Mail Server

@Cas-Ra

 

The link still doesn't work. I have tried clicking on the link in two different browser and it still goes to same page.

 

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