Centoris
Level 1: Cadet

Pre paid sim cant make calls on tablet.

I have a prepaid SIM just installed in my Samsung tablet.

Cannot make calls or send texts.

Data side seems ok though.

Help?

 

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2 REPLIES 2
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Pre paid sim cant make calls on tablet.

Is it a Prepaid mobile plan or a Pre-Paid Mobile Broadband plan?.

- if it is the latter, calls and text messages are not included in the plan.

Angela_H
Support Team
Support Team

Re: Pre paid sim cant make calls on tablet.

Hi Centoris, 



Dowser is on the right track, it will depend on how you have things set up at our end & what your tablet can do. 

Most of our data/tablet plans (paid & pre-paid) do not include calls or text. More info here https://tel.st/2665z7

If you're looking to use the tablet for calls & SMS you can change to one of our pre-paid mobile plan options, more info here https://tel.st/sn5ru6

 

Let me know if I can clarify further.

 

Angela 

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