MEM92
Level 1: Cadet

Sim Card activation problem

Hi I have a sim card and I tried to activate it but it won't let me. The expiry date isnt until 2022 I don't have a mobile to call up to activate it this I bought it for the internet so what do I do if it keeps telling me the serial number is wrong when it isnt

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Sim Card activation problem

You can contact Telstra by sending a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Sim Card activation problem

Are you using the following page?.

https://prepaid.activate.telstra.com.au/

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit