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Sim Card activation problem
Hi I have a sim card and I tried to activate it but it won't let me. The expiry date isnt until 2022 I don't have a mobile to call up to activate it this I bought it for the internet so what do I do if it keeps telling me the serial number is wrong when it isnt
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Re: Sim Card activation problem
You can contact Telstra by sending a message by either:
- the My Telstra app on your mobile
- logging into your account via the telstra.com.au website
and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.
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