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Level 2: Rookie

Speed

Running off the backup system on my modem as the connection has not been made yet, I get around 25mps with many different devices connected via wifi.

When my young fella comes home from school and turns his ipad on, it goes down to around 1mps..

What is this tablet doing to take all the speed?

Looking at the modem settings its link speed is 800 odd. Everything else is way lower, including my laptop which is 390. Other items under 100

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7 REPLIES 7
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Level 25: The Singularity
Level 25: The Singularity

Re: Speed

Have a look on his iPad to see what apps are using data. That will help you naarow it down pretty quickly.

 

Video streaming apps are the most likely culprit as they can suck bandwidth dry.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 20: Director
Level 20: Director

Re: Speed

Hi - are the speeds you are referring to relate from Wi-Fi device to modem rather than to Internet. If your Gen 2 modem is in temporary 4G LTE backup mode pending NBN installation, it is usually limited to 6 Mbps Downlink and 1 Mbps Uplink for up to 10 GB a month then capped to 256 kbps speed limit. If you are facing extended delays in getting NBN connected, you would need to ask Telstra to remove the cap for another 30 days - it doesn't take long to consume 10 GB. Surprised you got 25 Mbps, maybe Telstra has increased the previous speed limit cap during Covid19 period.

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Level 25: The Singularity
Level 25: The Singularity

Re: Speed

@Mkrtich the backup service has had it's capabilities increased, so 25Mbps is possible on LTE backup.

 

The speed changes only occur when the iPad is connected and in use.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 20: Director
Level 20: Director

Re: Speed

Hey thanks Jupiter - I wasn't aware of the new cap limits. I was also not sure if the 800 (? Xbps) reference was the link speed of the LTE WAN or the link speed of the device to the modem. Do you know if the 10 GB limit has also been extended as well and if so, what it may be now? 

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Level 25: The Singularity
Level 25: The Singularity

Re: Speed

I think it was increased to 30GB.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Speed

there was never a 10GB limit

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 20: Director
Level 20: Director

Re: Speed

That welcome news Yastiandrie. A lot of Telstra and Whirlpool forum posts I have read over the past year refer to a 6/1 +10GB limit, so I have assumed that was the arrangement and have promulgated these figures in some of my posts in the past year.

 

So that we can all accurately advise customers, would you please clarify what the current download and upload speeds are during 4G LTE BackUp operation and if there is any download data cap applied at all - is it 30GB per month now or uncapped, providing Telstra register the link as down?

 

It's a pity there is no Telstra reference paragraph in the Telstra NBN Plan CIS document or fine print in a FAQ that we could point customers to which clearly states what the terms of connection are during back up period. 

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