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Level 1: Cadet

Surface go lte stock

Howdy all. 

I ordered a surface go lte two moths ago.

the order stayed in progress for ten days...

 

After getting a feeling the order wasn’t going well I checked in. I was assured more than three times that the device was not on back order, just awaiting shipping. One great staff member then let me know it was out of stock. Then another cut into the chat and said she had given me misinformation, it was in stock after all!

 

given the mixed responses I raised a

complaint to get a clear answer. I was given two sets of dates that have now passed as to when stock would arrive. 

now I am being told they can’t even find out when they will ever get stock. Isn’t this strange? Surely they can say whether or not they can or can’t fulfil an order? 
Why do these devices stay on the website for so long when they have no potential of fulfilment?

 

Wierd way to go about business 

cheers

Alex

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