Tablet reset

[Kristin83]

Our daughter forgot her password so did a Factory reset. It asks for Google Account details. the person that set up the account does not remember the details. How do we get around this?

[cf4 · Accepted solution]

The link below has instructions for how to recover your google account details.

https://support.google.com/accounts/answer/7682439?hl=en

If you can't obtain the account details the only other alternative is to set up a new google account.