Crusey
Level 1: Cadet

Telstra Essentials Tablet - Telstra cant unlock it

Hi Folks,

 

Recently purchased a package (Portable Appliance Tester) that included a Telstra Essentials Tab 
Tablet was unopened in box with sticker showing Mobile Number, IMEI, SIM Serial Number
Contacted Telstra to get the device unlocked and apparently they cant find the IMEI in their system
Told me to contact the supplier
Informed them that the supplier doesnt sell phones why would they be able to help (Tablet is used to run their software via bluetooth)
Anyone know how to unlock these things ? 

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4 REPLIES 4
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Essentials Tablet - Telstra cant unlock it

Have you checked the IMEI on the sticker is correct? The IMEI is also located in the tablet at Settings > System >About Tablet > Status > IMEI information.

Crusey
Level 1: Cadet

Re: Telstra Essentials Tablet - Telstra cant unlock it

Sticker on packaging matches the device

 

Online IMEI checker's identify the device as an Alcatel 3T8


ProfessorPhone
Level 23: Superhero

Re: Telstra Essentials Tablet - Telstra cant unlock it

Under Australian Consumer Law, a retailer cannot fob you off to the manufacturer. As its not fit for purpose the retailer is obliged to refund or replace.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Crusey
Level 1: Cadet

Re: Telstra Essentials Tablet - Telstra cant unlock it

Not sure what you mean by that 

 

The Tablet came in an unopened Telstra badged box
Telstra cant unlock it and have told me to contact the supplier
I have contacted the supplier but dont expect to hear from them until after the Xmas break
I expect them to say that they have no control over the Network lock of the tablet

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