XOOM ICS update done now unable to now sync photos

[mickmarkham]

Since i did the ICS update last night on my XOOM i have lost all my photos and now can not sync with Google Photos on line. Does anyone know if this can be fixed or is this a bug???

[Joe-Telstra]

Hello mickmarkham,

Firstly, welcome to CrowdSupport Please stick around and offer any expertise you have in the range of topics here in our Community.

Thanks for your post regarding XOOM ICS update and not been able to sync your photos with Google.

Can you confirm if you've backed up all your photos and synced first with Google photos prior to updating the software in your Xoom?

[mickmarkham]

Thanks Joe. 9/10 photos are backed up to my Picasa account. Telstra faults did ref me to Motorola support as they had no solution. Motorola support did call me & we did a factory reset on the first call (this did not fix the sync issue & left me reinstalling all my apps for the next 2 hours). I did get a second call the next day but I was in a meeting and moto support was going to call me back the next day. Still waiting on that call.

[Joe-Telstra]

Hi again mickmarkham,

Thanks for your uodate that Motorola Support has been in contact with you to rectify this issue with photos sync.

Please keep us updated on what fix they have offered you and if you can detail it here for others to view. Thank you.