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Telstra 24x7 App

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Myles7690
Level 1: Cadet

Hi there I’ve just received an email from Telstra and I’m struggling to get into contact with anyone due to Covid obviously. 

my plan is due to change and the only thing I’m worried about is currently I have a static ip and Foxtel on the account and I ...

Spw9
Level 1: Cadet

New customer. Waited over 48hrs and sim not active. ... i have no data which i will be needing for work tomorrow. ... also the app does not register my telstra id. ...  

Rob1983
Level 1: Cadet
harrietsquires
Level 1: Cadet

I am trying to activate a SIM however I've received an email saying: "We're very sorry. We're experiencing some technical issues and are unable to activate your Telstra Pre-Paid Service.Please contact us to activate your Telstra Pre-Paid Service:24x7 ...

rookb
Level 1: Cadet

I have submitted all the documents for change of ownership. However, I have not heard anything back after one week? It is for my business number and I need to sort this out immediately.All I have is a Telstra Reference Number!How should I follow up o ...

kaymca
Level 1: Cadet

Hi There,The Telstra 24x7 App will not let me add my mobile account.Seems there is some data discrepancy between the two.Kay

SwingBoard
Level 1: Cadet

With regard to the Melb COVID-19 Support in the Melbourne metropolitan and Mitchell Shire, I do not have "My Telstra " app because I do not have a mobile phone but what I use for my internet connection is through a USB mobile modern dongle which conn ...

Steck7
Level 1: Cadet

When I go in to add a mailbox it says:" We've disabled your mailbox editing tool because of a technical error. Please try again later". I have tried for a couple of weeks. I have a primary mailbox and 2 subscribed email inboxes.

Mcinz
Level 1: Cadet

I got a new number with Telstra in Jan. And used the same Apple ID I’d always used to register it. However, ever since- I am unable to see my bills Or usage or register with Telstra one number, I am also unable to see my Apple Watch that is also with ...

DavidCooper
Level 1: Cadet

By calling the 132200 number, Telstra send you a text to how to download there app for support, and then hangs up.
There is no way to un-suspend my email with the Telstra’s App!
I cannot get hold of a person in tech support to un-suspend my email accou ...

DMS62
Level 2: Rookie

G’Day & require advice please.l have the 24x7app & registered but I can not find where to register for the free 25Gb of data telstra is offering. Either it’s well hidden or I need mor app training. Any assistance appreciated.

Linda12345
Level 2: Rookie

I’m trying to get in touch with Telstra but because it’s non urgent I have to do so via messaging on the 24x7 app. Every time I send a message it says message not sent. So I went to the web version and tried to message from there, and it redirected m ...

Risso
Level 2: Rookie

My 24/7 app is not giving option to register for extra free data- only has button to click on for more information?

Mike1234321
Level 3: Gumshoe

Really need to get some people off my wifi but it seems impossible from the app anyone able to get rid of wifi conections from the telstra app

Bren11
Level 2: Rookie

Hi I spoke to some one at business department in Telstra to get my hubby phone put back on. Then I contacted 24/7 spoke to a Aurea and she said for my hubby phone to turn it off and then turn it back on it should work . It does not work .<mobile numb ...

Harman2
Level 1: Cadet

They are providing a wrong information, i had lost my device and i complain in stay connected, first they said you will get your devoce within 1-2 business days, but now ita 5th business day and they  doesn't dispatched yet. And now they guys are say ...

Leelee17
Level 2: Rookie

Hi I have the maximum of 3 profiles on my 24/7 app but I don't know how to remove  one profile.

ShanelleDrayton
Level 1: Cadet

I registered and ordered a home line and NBN modem to be connected I was just wondering how long it's going to be until it's here 

FERBEE
Level 1: Cadet
Ron1953
Level 2: Rookie

My wifes mobile no longer allows her to ring 19777077 (Sunrise Cash Cow). Instead we get an automated message that this "premium service is no longer available". She has always been able to do this in the past on the same phone and same Telstra plan. ...

Myles7690
Level 1: Cadet

Hi there I’ve just received an email from Telstra and I’m struggling to get into contact with anyone due to Covid obviously. 

my plan is due to change and the only thing I’m worried about is currently I have a static ip and Foxtel on the account and I ...

Spw9
Level 1: Cadet

New customer. Waited over 48hrs and sim not active. ... i have no data which i will be needing for work tomorrow. ... also the app does not register my telstra id. ...  

harrietsquires
Level 1: Cadet

I am trying to activate a SIM however I've received an email saying: "We're very sorry. We're experiencing some technical issues and are unable to activate your Telstra Pre-Paid Service.Please contact us to activate your Telstra Pre-Paid Service:24x7 ...

kaymca
Level 1: Cadet

Hi There,The Telstra 24x7 App will not let me add my mobile account.Seems there is some data discrepancy between the two.Kay

SwingBoard
Level 1: Cadet

With regard to the Melb COVID-19 Support in the Melbourne metropolitan and Mitchell Shire, I do not have "My Telstra " app because I do not have a mobile phone but what I use for my internet connection is through a USB mobile modern dongle which conn ...

Steck7
Level 1: Cadet

When I go in to add a mailbox it says:" We've disabled your mailbox editing tool because of a technical error. Please try again later". I have tried for a couple of weeks. I have a primary mailbox and 2 subscribed email inboxes.

Mcinz
Level 1: Cadet

I got a new number with Telstra in Jan. And used the same Apple ID I’d always used to register it. However, ever since- I am unable to see my bills Or usage or register with Telstra one number, I am also unable to see my Apple Watch that is also with ...

DavidCooper
Level 1: Cadet

By calling the 132200 number, Telstra send you a text to how to download there app for support, and then hangs up.
There is no way to un-suspend my email with the Telstra’s App!
I cannot get hold of a person in tech support to un-suspend my email accou ...

MM1017
Level 1: Cadet

I would like to add to my Foxtel package and have been directed to app to do so however when i try to use manage foxtel button in app it just goes in a loop back to log in screen. I have also logged on via PC and can see the packages however there is ...

HillsP
Level 1: Cadet

I have a business account  (landline & internet) & I also have a consumer account (mobile only). When I originally set up the online access to the business account several years ago, I used my personal email address. I now have tried to set myself up ...

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