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Telstra 24x7 App

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Markdamus
Level 1: Cadet

Have a strange one here. I have three prepaid services all linked to me and the same account number and e-mail address. They all show up nicely on my Telstar web page but only two show up on my Telstra phone app. The prepaid service that is not showi ...

Robbo458
Level 1: Cadet

I have logged into my account and it says the account is restricted, contact account holder, I am the account holder and I'm very sure I haven't restricted myself, so what's going on????

Styles1976
Level 1: Cadet

Today I wanted to get a new telstra phone. I couldn't call a number so I used the Telstra 24x7 app to try and upgrade my existing sim-only plan to a complete mobile plan. I entered my query into the app at 940am, and it took HOURS between replies. Af ...

Mpwa
Level 1: Cadet

I’ve tried uninstalling and reinstalling, turning phone on and off, updates etc but for the past few weeks the app won’t open. Just goes to Telstra logo when I click on it the shuts. Please help

Yoda1951
Level 1: Cadet

How do finish my activation?

Ripped-Off1
Level 1: Cadet

How do I get support when I don't have a mobile device to install the app? 

prwsydney1
Level 1: Cadet

I got a surprise to see $30 charge to my account. Contacted telstra and they told me it was 3rd party app called Lookout security. I have never downloaded this app and I don't want to pay for it. I tried to contact the company but unless you can log ...

Ally141
Level 1: Cadet

Hi I’m waiting to here from someone

mark197
Level 1: Cadet

Can see the prepaid service online but when I try to use the app I am unable to se service ,have logged out still no good please help

grosso
Level 1: Cadet

Bill number: 1548794254

DMS62
Level 2: Rookie

G’Day & require advice please.l have the 24x7app & registered but I can not find where to register for the free 25Gb of data telstra is offering. Either it’s well hidden or I need mor app training. Any assistance appreciated.

Linda12345
Level 2: Rookie

I’m trying to get in touch with Telstra but because it’s non urgent I have to do so via messaging on the 24x7 app. Every time I send a message it says message not sent. So I went to the web version and tried to message from there, and it redirected m ...

Risso
Level 2: Rookie

My 24/7 app is not giving option to register for extra free data- only has button to click on for more information?

Mike1234321
Level 3: Gumshoe

Really need to get some people off my wifi but it seems impossible from the app anyone able to get rid of wifi conections from the telstra app

Bren11
Level 2: Rookie

Hi I spoke to some one at business department in Telstra to get my hubby phone put back on. Then I contacted 24/7 spoke to a Aurea and she said for my hubby phone to turn it off and then turn it back on it should work . It does not work .<mobile numb ...

Harman2
Level 1: Cadet

They are providing a wrong information, i had lost my device and i complain in stay connected, first they said you will get your devoce within 1-2 business days, but now ita 5th business day and they  doesn't dispatched yet. And now they guys are say ...

Leelee17
Level 2: Rookie

Hi I have the maximum of 3 profiles on my 24/7 app but I don't know how to remove  one profile.

ShanelleDrayton
Level 1: Cadet

I registered and ordered a home line and NBN modem to be connected I was just wondering how long it's going to be until it's here 

Ron1953
Level 2: Rookie

My wifes mobile no longer allows her to ring 19777077 (Sunrise Cash Cow). Instead we get an automated message that this "premium service is no longer available". She has always been able to do this in the past on the same phone and same Telstra plan. ...

fknrdcls
Level 1: Cadet

Recently my 24/7 app suddenly had 3 extra numbers for three other people's prepaid accounts, these acounts had nothing to do with my account and I had no interaction with telstra, such as changing details or plans or making orders or ANYTHING that I ...

Markdamus
Level 1: Cadet

Have a strange one here. I have three prepaid services all linked to me and the same account number and e-mail address. They all show up nicely on my Telstar web page but only two show up on my Telstra phone app. The prepaid service that is not showi ...

Robbo458
Level 1: Cadet

I have logged into my account and it says the account is restricted, contact account holder, I am the account holder and I'm very sure I haven't restricted myself, so what's going on????

Styles1976
Level 1: Cadet

Today I wanted to get a new telstra phone. I couldn't call a number so I used the Telstra 24x7 app to try and upgrade my existing sim-only plan to a complete mobile plan. I entered my query into the app at 940am, and it took HOURS between replies. Af ...

Yoda1951
Level 1: Cadet

How do finish my activation?

grosso
Level 1: Cadet

Bill number: 1548794254

John087
Level 1: Cadet

I can log into my 24/7 see bills but can’t open my unbilled activity it tells me a A error has occurred

Chincheazul
Level 1: Cadet

I tried to recharge my internet prepaid but no accept my credit card

NanaMoo
Level 1: Cadet

Hello all Wonder if anyone can offer advice please. I ordered a new phone, plan and number transfer from Telstra on 1 June and received an email confirmation with an order number, saying an email would be sent to me when shipped with a tracking numbe ...

tccack1
Level 2: Rookie

For some months now my Telstra app and the web-based account page is not updating with the internet data usage.I have spent days on the app with the repeated responses of "we'll look into that and get back to you". Each time a new "person" contacts m ...

ie1
Level 1: Cadet

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