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Telstra 24x7 App

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owg582pdu
Level 3: Gumshoe

Hi, since the upgrade I tried downloading my bill on an iPad (tried on mini4 and 10.5 pro).I can see the PDF but the function to save the PDF changes the share icon from blue to gray and never goes to the next menu which allows the “sharing” of the P ...

Princess13
Level 1: Cadet

My Telstra app not working for the last 3 days. Anyone else experiencing the same.

b25969280
Level 1: Cadet

When is a service not a service - when its 24x7 live chat

Wally3178
Level 3: Gumshoe

I am getting very close to being a former Telstra customer for so many reasons but the latest has me tearing my hair out. I try to open Telstra Stay Connected, it takes me to a Terms and conditions page, I click on accept then this rubbish software t ...

pickanyname
Level 1: Cadet

Trying to add a new Pre-Paid Service to My Telstra App. I have it already on Telstra 24 x7 but don't see it on the app. I've tried logging out and deleting the app and reinstalling, none of which solves the problem.

TR3005
Level 1: Cadet

My name has disappeared from the app as an account level contact with full authority. Telstra can see it on their system and notes but why did it disappear from my app 2 days ago. Please help thanks

Khandford
Level 1: Cadet

How do I remove a prepaid service from my 24/7 app?

PaperJewelz
Level 1: Cadet

Hi, I was wondering if anyone could help. I am having trouble with the app. I have signed in to see all my services, however it will only show my mobile and along the bottom it shows a banner that says sign in or register. Click that and sign in and ...

blueanniecamp
Level 1: Cadet

I signed up online for a prepaid data plan. I received an email about  email bill activation which had my account number on it. I linked it to my Telstra 24/7 account but it is not showing as an option. I try linking the account and it says that the ...

Caravan4959
Level 1: Cadet

I have activated a new pre-paid SIM card and have linked to my account using Telstra.com.au my account but the new sim card won’t show in my 24/7 app so that I can recharge on the go from any of my devices...please help

Clara2
Level 1: Cadet

I've been trying to get my e-sim provisioned since last week. I've called multiple people, been told different stories. And also went to the Telstra store and no one can help regarding my esim. The esim already assigned and active on my new phone, bu ...

SwingBoard
Level 2: Rookie

With regard to the Melb COVID-19 Support in the Melbourne metropolitan and Mitchell Shire, I do not have "My Telstra " app because I do not have a mobile phone but what I use for my internet connection is through a USB mobile modern dongle which conn ...

Oscarpiddles2
Level 1: Cadet

I have received  the wrong item

1657
Level 1: Cadet
dyld
Level 1: Cadet

So the first time I try and change something with My account, there is a technical error.Is this a common occurance? or am I just unlucky?This gives me no confidence in Telstra!

PS68
Level 1: Cadet

App

I downloaded the app but won’t allow me to proceed. Got my I’d and password and account number. Just keeps saying error. Anyone know what to do from here? Thanks

csvs
Level 1: Cadet

My Telstra App stopped working and it was not correctly reflecting my Telstra awards points. I deleted the App and  download the app from app store and tried to register once again. Since then it is giving me an error

teresa12
Level 1: Cadet

new to Telstra, my mothers has experienced issues with people trying to call her. Some callers get through others do not and get the following message "phone is disconnected". My mother is an elderly woman and relies on her phone as an essential comm ...

tccack1
Level 2: Rookie

For some months now my Telstra app and the web-based account page is not updating with the internet data usage.I have spent days on the app with the repeated responses of "we'll look into that and get back to you". Each time a new "person" contacts m ...

TY20
Level 1: Cadet

My nbn account has disappeared in the Telstra App on iPhone, I contacted Telstra via Get Help they said there would be a update to app which I did and still not showing it’s been missing for months, I can only view account on desktop website. Does an ...

Myles7690
Level 1: Cadet

Hi there I’ve just received an email from Telstra and I’m struggling to get into contact with anyone due to Covid obviously. 

my plan is due to change and the only thing I’m worried about is currently I have a static ip and Foxtel on the account and I ...

Spw9
Level 1: Cadet

New customer. Waited over 48hrs and sim not active. ... i have no data which i will be needing for work tomorrow. ... also the app does not register my telstra id. ...  

Rob1983
Level 1: Cadet
harrietsquires
Level 1: Cadet

I am trying to activate a SIM however I've received an email saying: "We're very sorry. We're experiencing some technical issues and are unable to activate your Telstra Pre-Paid Service.Please contact us to activate your Telstra Pre-Paid Service:24x7 ...

rookb
Level 1: Cadet

I have submitted all the documents for change of ownership. However, I have not heard anything back after one week? It is for my business number and I need to sort this out immediately.All I have is a Telstra Reference Number!How should I follow up o ...

DMS62
Level 2: Rookie

G’Day & require advice please.l have the 24x7app & registered but I can not find where to register for the free 25Gb of data telstra is offering. Either it’s well hidden or I need mor app training. Any assistance appreciated.

Linda12345
Level 2: Rookie

I’m trying to get in touch with Telstra but because it’s non urgent I have to do so via messaging on the 24x7 app. Every time I send a message it says message not sent. So I went to the web version and tried to message from there, and it redirected m ...

Risso
Level 2: Rookie

My 24/7 app is not giving option to register for extra free data- only has button to click on for more information?

Mike1234321
Level 3: Gumshoe

Really need to get some people off my wifi but it seems impossible from the app anyone able to get rid of wifi conections from the telstra app

Bren11
Level 2: Rookie

Hi I spoke to some one at business department in Telstra to get my hubby phone put back on. Then I contacted 24/7 spoke to a Aurea and she said for my hubby phone to turn it off and then turn it back on it should work . It does not work .<mobile numb ...

Harman2
Level 1: Cadet

They are providing a wrong information, i had lost my device and i complain in stay connected, first they said you will get your devoce within 1-2 business days, but now ita 5th business day and they  doesn't dispatched yet. And now they guys are say ...

Leelee17
Level 2: Rookie

Hi I have the maximum of 3 profiles on my 24/7 app but I don't know how to remove  one profile.

ShanelleDrayton
Level 1: Cadet

I registered and ordered a home line and NBN modem to be connected I was just wondering how long it's going to be until it's here 

FERBEE
Level 1: Cadet
Ron1953
Level 3: Gumshoe

My wifes mobile no longer allows her to ring 19777077 (Sunrise Cash Cow). Instead we get an automated message that this "premium service is no longer available". She has always been able to do this in the past on the same phone and same Telstra plan. ...

fknrdcls
Level 1: Cadet

Recently my 24/7 app suddenly had 3 extra numbers for three other people's prepaid accounts, these acounts had nothing to do with my account and I had no interaction with telstra, such as changing details or plans or making orders or ANYTHING that I ...

BJH1
Level 1: Cadet

How do you change your stored Card on Telstra 24x7 app ?

Lionet
Level 1: Cadet

Has anyone run into this? I've ported my number to Telstra a month ago and started using Telstra 24x7 App. When I'm using Wifi, in the main page after logging in it only shows my email address as "Logged in". But at this time clicking services and bi ...

ftilt
Level 2: Rookie

Cannot save nicknames error message  this happens on an iPhone running current iOS 

Mij03
Level 1: Cadet

The instructions to add a service, screenshot below, don't work. I cannot locate an 'Add an Account' because the option is not displayed. Is there something I'm doing wrong?

Mr23
Level 1: Cadet

I want to add a service to my Telstra app <Removed for Privacy>

MPSAM7
Level 1: Cadet
Ants567
Level 1: Cadet

How do I disable Touch ID ??  

Bigtex79
Level 1: Cadet

The order number is SBS50143387

samuels
Level 4: Private Eye

What domain names do i need to whitelist to be able to use the Telstra 24x7 Chat app -- i run pihole and they are, heh, blocked by default XD.

Vinegal
Level 1: Cadet

New to this. Is the movie discounted tickets applicable to all cinemas? In WA and i only see 3?

Trix2
Level 1: Cadet

I have not been able to use PayPal this year after using it previously. No answer is forthcoming from Telstra. Can anyone tell me if Telstra is still using PayPal? It appears on my 24/7 app

STP1
Level 1: Cadet

Can log into Telstra app on iPad but can’t find where to log off

lpi40920
Level 1: Cadet

The 24/7 app does not include option for my prepaid mobile to be recharged monthly. It also does NOT have live chat option. I tried upgrading but no luck. How do I resolve?

Nadsicles
Level 1: Cadet

Hi! I’m overseas, try to recharge my phone. The app isn’t working, nor the website. They keep directing me to call that 100 number. I can’t. I’m overseas. And the 24/7 chat isn’t working either. So can’t call customer helpline. Help! Any ideas? Want ...

owg582pdu
Level 3: Gumshoe

Hi, since the upgrade I tried downloading my bill on an iPad (tried on mini4 and 10.5 pro).I can see the PDF but the function to save the PDF changes the share icon from blue to gray and never goes to the next menu which allows the “sharing” of the P ...

b25969280
Level 1: Cadet

When is a service not a service - when its 24x7 live chat

Wally3178
Level 3: Gumshoe

I am getting very close to being a former Telstra customer for so many reasons but the latest has me tearing my hair out. I try to open Telstra Stay Connected, it takes me to a Terms and conditions page, I click on accept then this rubbish software t ...

Khandford
Level 1: Cadet

How do I remove a prepaid service from my 24/7 app?

Caravan4959
Level 1: Cadet

I have activated a new pre-paid SIM card and have linked to my account using Telstra.com.au my account but the new sim card won’t show in my 24/7 app so that I can recharge on the go from any of my devices...please help

Clara2
Level 1: Cadet

I've been trying to get my e-sim provisioned since last week. I've called multiple people, been told different stories. And also went to the Telstra store and no one can help regarding my esim. The esim already assigned and active on my new phone, bu ...

Oscarpiddles2
Level 1: Cadet

I have received  the wrong item

1657
Level 1: Cadet
dyld
Level 1: Cadet

So the first time I try and change something with My account, there is a technical error.Is this a common occurance? or am I just unlucky?This gives me no confidence in Telstra!

PS68
Level 1: Cadet

App

I downloaded the app but won’t allow me to proceed. Got my I’d and password and account number. Just keeps saying error. Anyone know what to do from here? Thanks

TY20
Level 1: Cadet

My nbn account has disappeared in the Telstra App on iPhone, I contacted Telstra via Get Help they said there would be a update to app which I did and still not showing it’s been missing for months, I can only view account on desktop website. Does an ...

Myles7690
Level 1: Cadet

Hi there I’ve just received an email from Telstra and I’m struggling to get into contact with anyone due to Covid obviously. 

my plan is due to change and the only thing I’m worried about is currently I have a static ip and Foxtel on the account and I ...

Spw9
Level 1: Cadet

New customer. Waited over 48hrs and sim not active. ... i have no data which i will be needing for work tomorrow. ... also the app does not register my telstra id. ...  

harrietsquires
Level 1: Cadet

I am trying to activate a SIM however I've received an email saying: "We're very sorry. We're experiencing some technical issues and are unable to activate your Telstra Pre-Paid Service.Please contact us to activate your Telstra Pre-Paid Service:24x7 ...

kaymca
Level 1: Cadet

Hi There,The Telstra 24x7 App will not let me add my mobile account.Seems there is some data discrepancy between the two.Kay

Steck7
Level 1: Cadet

When I go in to add a mailbox it says:" We've disabled your mailbox editing tool because of a technical error. Please try again later". I have tried for a couple of weeks. I have a primary mailbox and 2 subscribed email inboxes.

Mcinz
Level 1: Cadet

I got a new number with Telstra in Jan. And used the same Apple ID I’d always used to register it. However, ever since- I am unable to see my bills Or usage or register with Telstra one number, I am also unable to see my Apple Watch that is also with ...

DavidCooper
Level 1: Cadet

By calling the 132200 number, Telstra send you a text to how to download there app for support, and then hangs up.
There is no way to un-suspend my email with the Telstra’s App!
I cannot get hold of a person in tech support to un-suspend my email accou ...

MM1017
Level 1: Cadet

I would like to add to my Foxtel package and have been directed to app to do so however when i try to use manage foxtel button in app it just goes in a loop back to log in screen. I have also logged on via PC and can see the packages however there is ...

HillsP
Level 1: Cadet

I have a business account  (landline & internet) & I also have a consumer account (mobile only). When I originally set up the online access to the business account several years ago, I used my personal email address. I now have tried to set myself up ...

Markdamus
Level 1: Cadet

Have a strange one here. I have three prepaid services all linked to me and the same account number and e-mail address. They all show up nicely on my Telstar web page but only two show up on my Telstra phone app. The prepaid service that is not showi ...

Robbo458
Level 1: Cadet

I have logged into my account and it says the account is restricted, contact account holder, I am the account holder and I'm very sure I haven't restricted myself, so what's going on????

Styles1976
Level 1: Cadet

Today I wanted to get a new telstra phone. I couldn't call a number so I used the Telstra 24x7 app to try and upgrade my existing sim-only plan to a complete mobile plan. I entered my query into the app at 940am, and it took HOURS between replies. Af ...

Yoda1951
Level 1: Cadet

How do finish my activation?

grosso
Level 1: Cadet

Bill number: 1548794254

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