Level 1: Cadet

Cannot access info on app

Hi, I’ve had Telstra NBN for a few months. No bill to date has been generated and I cannot access any features on the Telstra app. I cannot keep track of usage! Anyone else experiencing this? I spoke to someone yesterday but nothing was resolved. This is frustrating!

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Telstra (Retired)
Telstra (Retired)

Re: Cannot access info on app

Hi @ValZ


Sorry for the delay in our response and apologies for the frustration you have been experiencing.

Unfortunately we are unable to access customer records for further investigation via this platform due to privacy and security reasons.


I would recommend speaking with our live chat team, who can be contacted either via this link: https://tel.st/py4j3 or via your 24x7 App on your mobile device https://tel.st/cy92n


Once connected they can access your account securely and provide further support. 


Please let us know how you get on and what the outcome was.


- Stef

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