Level 1: Cadet

Chat and Plans

Your chat support service doesnt work from my app. Doesnt send messages  even im on 4G full signal and good reception. I need someone to help me downgrade my plan IPhone X with IPad, im paying over $270 monthly and im not using too much from 120GB you gave me.

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Support Team
Support Team

Re: Chat and Plans

Hi Just72, You are able to discuss a change in plan by calling our Billing Team on 13 2200. This is a free call when calling from a Telstra handset. I do hope this helps. 



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