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Level 1: Cadet

HOW DO I CONTACT TELSTRA??

I am trying to activate a SIM however I've received an email saying: 

"We're very sorry. We're experiencing some technical issues and are unable to activate your Telstra Pre-Paid Service.

Please contact us to activate your Telstra Pre-Paid Service:

However the chat isn't working and I can't call telstra because I don't have a SIM card at all. The chat window just says this:

Due to Telstra Contact Centres being impacted by COVID-19 and to ensure the safety of our people, we have closed some of our contact centres. We'll be back online as soon as we can, but until then there are changes you can make yourself online. Or use our Support page to see some of our FAQs.. 

 

How  do I get around this? They have taken my recharge amount but I have no working sim. Theft.

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