Highlighted
Level 1: Cadet

retrieve my old mobile number

hi there, just wondering if i can still retrieve my old mobile number if it has been disconnected? i have been a telstra customer for years, i was staying in oversea for over 12months and found that my number already been disconnected from Telstra. all of my important accounts are registered with this number in australia, its very important for me to have it back. so, i would like to know, could Telstra reconnect the number for me if there is no one using the number? or if i can pay n pick a certain number as my mobile number? ta

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Telstra (Retired)
Telstra (Retired)

Re: retrieve my old mobile number

Hi Reesa,

 

If your service has not been recharged for more than six months, your number would have been disconnected. 

 

When this occurs, your number would go into quarantine for a further six months and then be made available for new subscribers to take up. 

 

I would recommend speaking with our 24x7 Prepaid Team via Live Chat, so we can check to see if your number is still available;  http://tel.st/49kl

 

Kind Regards 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit