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Chestermania
Level 2: Rookie
October 2014

Telstra 24x7 App data usage

Answered

We have two iPhones.  Data usage does not show for one number but says "Data usage details are currently unavailable.  Please try again in a few minutes".  Yet data usage shows correctly for the other iPhone number.

Any clues as to why?

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Chestermania
Level 2: Rookie
October 2014
Accepted Solution

Re: Telstra 24x7 App data usage

In response to Chestermania

Everything back to normal again this morning.  Data for both iPhones now showing.

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Chestermania
Level 2: Rookie
October 2014
Accepted Solution

Re: Telstra 24x7 App data usage

In response to Chestermania

Everything back to normal again this morning.  Data for both iPhones now showing.

View solution in original post

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ShannonD
Support Team
Support Team
October 2014

Re: Telstra 24x7 App data usage

In response to Chestermania

Glad to hear Chestermania Smiley Happy

If you come up against these troubles again, I'd recommend force closing the app & reopening. If this doesn't help, please log out, delete the app, reinstall & log back in. Additionally, you can check your usage via My Account http://tel.st/cpyn . If you would like us to make sure everything is ok on our end, please contact us via http://tel.st/8qpr or by calling 1800266000.

 

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