Level 1: Cadet


hi there ! I have recently purchased an apple watch.  logging into the Telstra 24/7 app I have found that add anything to my plan such as Telstra one number  as an error comes up stating that "the services isn't linked to the Telstra ID you entered"  I have tried on the pc to log in and add Telstra one number and it tells me I don't not have the appropriate authorisation " I have reset passwords ect to no effect

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Support Team
Support Team

Re: Telstra

Hi chris223,


This issue is one that needs to be looked into further by our My Account team on live chat at this link  https://tel.st/kdkh9 and they'll get this sorted.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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