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Sss91
Level 1: Cadet

My iPad won't connect to Telstra Air even via the app.I log in and it keeps returning back to the login page.Telstra Air works fine on my phone and laptop even without the app.Is there anything I can do or can I just not use Telstra Air on my iPad fo ...

Madmaxoz
Level 2: Rookie

Before I leave after 25 years as a loyal client...... why has Telstra Air Wi-Fi stoped working?

Sag06
Level 1: Cadet

Hi since last 4months i am not able connect telstra air via app or any way.also my modem not broadcast telstra air wifi.also my modem 192.168.0.1 say telstra air down.pl help.

EM56
Level 1: Cadet

I am able to log in to Telstra Air on my phone, but it won't connect on my laptop. It comes up with the login window, I enter my login and it just takes me straight back to the login window without any error codes. I know my login works as it's worki ...

Anetaf07
Level 1: Cadet

Can you connect to Telstra Air via the Wi-Fi irrigation device?

Moo201
Level 1: Cadet

Can't connect to telsra air

Shotgunfrenzy
Level 1: Cadet

Hello all

Been an avid user of Telstra air for the last 4 or more years now, not the best internet on the planet but it's basically all i have access to at the moment.
For the majority of this time connecting and using this service has been mostly fine ...

teddyboy2014
Level 6: Bloodhound

HI allI have a desk based  computer, an have Fon Wifi and Telstra Air shown as OPEN with a warning sign above all. Given my computer is a desktop and moves know where, would it be a good security measure to delete these two?? My security Kaperski kee ...

Coss
Level 1: Cadet

Will my TelstraTV3 work until the change over?  Was paying $99 per month now the NBN (if I have done it correctly) says $90 per month.  Worried that I will be charged for both if it has not been completed correctly?It has now said I have Telstra Air ...

Gharri
Level 1: Cadet

I can sign in and everything just fine but after login I am stuck on a sign that says "THANKS! please dont navigate or close this page" any help would do thanks.The sign I'm stuck on 

mynameisMrB
Level 1: Cadet

I have tried on a few Telstra Air hotspots and they are the same. I can get to the login screen but it immediately says "something went wrong try later" at some hotspots using my mobile it just wheels endlessly not even getting to that page, using my ...

Mammamandy
Level 1: Cadet

I am waiting for my NBN box to arrive and will still be another week. Can use Telstra air? If so how?

Sozz
Level 1: Cadet

The Telstra hot spot in front of the Renmark hotel in South Australia is not working, login is caught in a loop, yes I know how to reset browser and reset it network settings have tried on three devices on two separate accounts.I have come here to re ...

22rad
Level 1: Cadet

Over a couple of weeks I have used the Deactivate link on both my Telstra account via a web browser and the My Telstra application on an Android. Every time I try I get the message "We've received your request to deactivate Telstra air" and a Status ...

Lo4
Level 3: Gumshoe

Chat Copy

the-air-is-smog
Level 1: Cadet

I can only connect 1 in 5 times, today I just spent half an hour by a hotspot trying to get the thing to work. Super frustrating as it's pretty much the main reason I transferred from boost to Telstra. Error received when not using app:net::ERR_CONNE ...

izzzy
Level 1: Cadet

hello I’m new to Telstra I was wondering if I can connect to the telstra air by only having the SIM card 

lklammer
Level 1: Cadet

My phone was restricted yesterday morning because a forgot to make a payment. I have since made the payment (yesterday morning) and I have clicked on the report a payment screen many times both yesterday and today. I have also restarted my phone and ...

Kevin_Hutch
Level 7: Deputy Inspector

I can access here (the crowdsupport forum) through Telstra Air but no other website and when I get the login screen it just accept my login then returns to the login screen. If I change the username or password it just comes back with them being inva ...

DnJ
Level 1: Cadet

Got the following txt from Telstra———-
Hi, we're always working to simplify our plans - that's why some features of your Telstra Pre-Paid Max plan will soon be phased out. These changes will be automatic, so you don't need to do a thing. Find out whic ...

glowbraN
Level 1: Cadet

I was advised by Telstra that the access to Telstra Air that I previously secured through my Telstra prepaid mobile service will be withdrawn in a few months. Are there any mobile deals that will bundle it? The pages about Telstra Air seem to say it ...

DavidRutter
Level 1: Cadet

Why is Telstra not allowing prepaid customers to connect to Telstra air in the future? This is ridiculous.

sarvowinner
Level 2: Rookie

I have just bought a NightHawk M2 on a Large Data Plan. According the plan detail, Telstra Air is included but I cannot figure out how to connect. These are the instructions: Before you start, you'll need your mobile broadband device. Once you're rea ...

Boss777
Level 2: Rookie

Activate and use Telstra Air Find out how to activate and use Telstra Air and Fon hotspots while you’re out and about. Once you’ve activated, Wi-Fi data is free at these hotspots, so you’re not eating into your home or mobile data allowance when usi ...

teddyboy2014
Level 6: Bloodhound

HI allI have a desk based  computer, an have Fon Wifi and Telstra Air shown as OPEN with a warning sign above all. Given my computer is a desktop and moves know where, would it be a good security measure to delete these two?? My security Kaperski kee ...

Coss
Level 1: Cadet

Will my TelstraTV3 work until the change over?  Was paying $99 per month now the NBN (if I have done it correctly) says $90 per month.  Worried that I will be charged for both if it has not been completed correctly?It has now said I have Telstra Air ...

Kevin_Hutch
Level 7: Deputy Inspector

I can access here (the crowdsupport forum) through Telstra Air but no other website and when I get the login screen it just accept my login then returns to the login screen. If I change the username or password it just comes back with them being inva ...

Del_9
Level 2: Rookie

I activated a prepaid $2 sim kit and recharged on $30 long expiry credit. Have created a Telstra ID but cannot download the My Telstra app to manage access to Telstra Air, due to an old version of IOS and no wifi access. Have tried accessing through ...

ozheat
Level 3: Gumshoe

I have not been able to sucessfully conect to the Telstra Air service for atleast the last 9 months, dispite the multitude of calls to customer service. I have an ongoing complaint with the telecommunications industry ombudsman 2020/04/02455 As nothi ...

alexh1
Level 2: Rookie

Just saw a WiFi option in the connections list that was called Fon WiFi and I connected to it using my Telstra login. Now thinking that might not have been a good idea as a countdown has started on the screen saying 11:59mins remaining. Remaining til ...

DrummerBoy
Level 2: Rookie

This was a new service connected up to NBN HFC not long ago and I can connect to Telstra Air Hotspots elsewhere, but I cannot connect to Telstra Air at home. When I log into the modem, it shows no other users connected and yet the error message says ...

JBOND0071
Level 1: Cadet

Hi, if if I do sign up to Telstra Air would John Smith (fake name) be able to access my home wifi then use all my data without me knowing?

JoJo5444
Level 2: Rookie

When I try to log into the Telstra air App I get this error message ''Something went wrong.we could not connect to Telstra air. Please try again later ,'' I've tried many ways to fix. And reset password etc.  Any suggestions. 

Sealady81
Level 1: Cadet

I'm wondering if you still need to have credit on your phone to use telsta air ,it says it's free bit never seems to work

Ouzo69
Level 3: Gumshoe

Hi I just wanted to let you know that I have tried a lot of things to do but I’m not sure what I can do to help but I’m always having trouble getting Telstra air to work for a good period of time it is forever just dropping out for some reason and it ...

RandomUser0001
Level 2: Rookie

Can anyone help me because reacently, Telstra Air has been putting me on a bad hotspot (Telstra Air 8), when ever I try to connect, after the porcessing page it will take me back to the home page with this message "There are too many users in the sam ...

Clausz
Level 2: Rookie

Hi. I cant connect to telstra air despites the many wifi bars i got on my laptop. 

norrienob
Level 1: Cadet

when i install new os can connect to telstra air. however when i next try to log on i get to the login page enter user name and password then the page just keeps coming back to the login page. reentering username and password results in the same resu ...

Bearpayne
Level 1: Cadet

What is the cost for Telstra air on my pre paid mobile?

DB22
Level 2: Rookie

Recently, I have noticed on my home wi-fi network two Telstra hotspots services Telstra Air and Fon Wi-Fi showing . When my computer goes into sleep mode and then wakes up my home wi-fi network is cut off and the Telstra Air hotspot becomes active. T ...

wezz61
Level 1: Cadet

were can i report a faulty telstra air equipment  

markavino
Level 2: Rookie

I am having an ongoing issue with Telstra Air. It started last Monday, when I tried to login and found that the address to access the login page address had changed from https://www.telstra.com.au to https://telstra.com (along with the rest of the co ...

Cpu1
Level 1: Cadet

Is telstra air available in the philippines? 

Barton1950
Level 1: Cadet

Mainly Bali

downey2212
Level 1: Cadet

If I don't have credit on my prepaid Telstra mobile phone, I can't use Telstra Air. I have to either purchase more credit or a guest pass.Telstra Air should be available especially to those without sufficient credit/data (I'd hate for my kids to ever ...

Rev19
Level 1: Cadet

Can I access Telstra air using another phone network other than Telstra - I have a Telstra Home NBN Account

Humbleguy
Level 3: Gumshoe

I have discovered that my default WiFi access point for my device is Telstra Air & am intrigued as to why this is set as a default when it would be my last choice as a secure connection.

NS082
Level 2: Rookie

Good day everyone, I am living and working in Sunshine Coast (Mountain Creek and Sippy Downs Area). Telstra Air is really not usable, with at Home (mountain Creek) and at work (Sippy Downs). I can see both Telstra Air and Fon Networks, sometimes get ...

Sss91
Level 1: Cadet

My iPad won't connect to Telstra Air even via the app.I log in and it keeps returning back to the login page.Telstra Air works fine on my phone and laptop even without the app.Is there anything I can do or can I just not use Telstra Air on my iPad fo ...

Sag06
Level 1: Cadet

Hi since last 4months i am not able connect telstra air via app or any way.also my modem not broadcast telstra air wifi.also my modem 192.168.0.1 say telstra air down.pl help.

Sozz
Level 1: Cadet

The Telstra hot spot in front of the Renmark hotel in South Australia is not working, login is caught in a loop, yes I know how to reset browser and reset it network settings have tried on three devices on two separate accounts.I have come here to re ...

22rad
Level 1: Cadet

Over a couple of weeks I have used the Deactivate link on both my Telstra account via a web browser and the My Telstra application on an Android. Every time I try I get the message "We've received your request to deactivate Telstra air" and a Status ...

the-air-is-smog
Level 1: Cadet

I can only connect 1 in 5 times, today I just spent half an hour by a hotspot trying to get the thing to work. Super frustrating as it's pretty much the main reason I transferred from boost to Telstra. Error received when not using app:net::ERR_CONNE ...

lklammer
Level 1: Cadet

My phone was restricted yesterday morning because a forgot to make a payment. I have since made the payment (yesterday morning) and I have clicked on the report a payment screen many times both yesterday and today. I have also restarted my phone and ...

sarvowinner
Level 2: Rookie

I have just bought a NightHawk M2 on a Large Data Plan. According the plan detail, Telstra Air is included but I cannot figure out how to connect. These are the instructions: Before you start, you'll need your mobile broadband device. Once you're rea ...

Praku
Level 1: Cadet

hi i am sick of telstra just charging for service i cancelled and not using.

tomorrowpuppy
Level 1: Cadet

Telstra Air was deactivated for some time.For some reason it has been reactivated by system, not myself.So I have tried several times to deactivate, by selecting deactive in account, then wait a couple of days and still continues to show active. I do ...

GM9
Level 1: Cadet

I have been notified by Telstra that  my bigpond email account has been compromised and therefore deactivated by Telstra. I was advised to call 132200 to start the reactivation process. That number advises me to download the Telstra app and sort out ...

BiancaLA
Level 1: Cadet

every time I log in to Telstra air on my laptop it processes, then goes back to the main portal with an error message that reads “wrong password” then it won’t let me try again. I’ve tried actually entering my password wrong and it stays on the log i ...

RPSracing
Level 1: Cadet

Hi my Telstra Air will not allow me to connect. Have reset password and I can log into my account no problem just not Telstra Air. Using Telstra NBN hub and works OK on WIFI connection but has Telstra Air built in incase network goes down but will no ...

Cht
Level 1: Cadet

Whilst on Apple devices (with Telstra Air app loaded & logged in) I can connect to the local Telstra air hotspot but for periods of weeks at a time there is no internet.I live right next door to a public phone hotspot but suspect that my neighbours T ...

robertbruce007
Level 2: Rookie

Im trying everything including patience.. Across different Access Points my phone and laptop browser errors are 1. "Something went wrong..." from an AP's login page or 2. Hangs from the Telstra Air Activation page on the panel "Thanks do not navigate ...

RobBris
Level 5: Eagle Eye

Has anyone successfully had a password manager pop up their Telstra credentials when connecting to Telstra air? I'm using LastPass on a Google Pixel 2 but it is only showing my Google logins? Within a browser  it works though. Thanks

Nancy12
Level 1: Cadet

Telstra sign to network page is not working it just says error connection time out it doesn't do that for my other devices only this one. Why is it doing it cause I really need internet.

Shazz52
Level 1: Cadet
Sum_iT
Level 1: Cadet

Is it possible to get a full refund for telstra air guess pass if you aren't able to access telstra air?Bought 7 day guess pass on 21/03/2020 and havebt been able to get access since then. Been to telstra to see someone to help me but everytime their ...

Newis
Level 1: Cadet

Hi there, I am having issues even logging into the Telstra Air App.
I bought I guest pass and have receipted a confirmation email that it has been purchased, but I can’t log into the app. os the app down? 
Issues logging into Telstra Air App   

rocky90
Level 1: Cadet

hbn

hk in

Slip32
Level 1: Cadet

Problems connecting to hot spot in Broome 

Nsgfhz
Level 1: Cadet

Does anyone know if adding the Smart WIFI Booster will also increase the range and strength of Telstra Air?

Rebecca91
Level 1: Cadet

How can I login to Telstra air without the app and I don't have credit

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