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Jimmy101
Level 1: Cadet

When I try to sign in it just says SOMETHING WENT WRONG, Sorry, there was an error processing your request. Please try again later.

whyfi
Level 3: Gumshoe

After entering my login details on the telstra.portal.fon.com/jcp etc site, instead of internet access I now get redirected to https://telstra.purchases.fon.com/en_GB/login . Which again asks for the same login details. Is this site legit and from Te ...

JTKhan
Level 1: Cadet

From the first time to connect the Telstra Air with my Telstra ID in May, I never succeeded and always got a message which is "Something went wrong" Sorry, but we coudln't connect you to Telstra Air. Please try again later.".  I tried on Android phon ...

44th
Level 1: Cadet

Hi There,

I am a pre-paid mobile customer and getting the "something went wrong" error when trying to activate for the first time. I have followed all the steps by switching the wifi off and downloading the app but still getting an error.

mumRanni
Level 1: Cadet

Im trying to obtain phone records from another phone number I had in 2014 to prove a call when I was sexually assaulted at work

Abclex
Level 1: Cadet

Forgive me if this has already been asked but I am not happy with a few things regarding Telstra Air. I have NBN with a Smart Modem. 1. I did not Opt in (I have read some of the FAQ that suggests that would be how I would have joined)2. I don't want ...

ozheat
Level 3: Gumshoe

I have not been able to sucessfully conect to the Telstra Air service for atleast the last 9 months, dispite the multitude of calls to customer service. I have an ongoing complaint with the telecommunications industry ombudsman 2020/04/02455 As nothi ...

Praku
Level 1: Cadet

hi i am sick of telstra just charging for service i cancelled and not using.

JLB3
Level 1: Cadet

I just bought a Polaroid Smart tv and I am able to connect to telstra Air but after clicking on sign in it gets stuck on the next page which iis just the grey coloured interim page. It never follows on to the actual sign-In page. Why not?

Gezzo
Level 1: Cadet

I mostly park near an Air phone box to connect with my laptop. Often this is tricky. I have found that Firefox - most recent versions - loops at the login page; each attempt with username/passwd returns me to the same form. My joyful discovery was th ...

ozheat
Level 3: Gumshoe

I have not been able to sucessfully conect to the Telstra Air service for atleast the last 9 months, dispite the multitude of calls to customer service. I have an ongoing complaint with the telecommunications industry ombudsman 2020/04/02455 As nothi ...

alexh1
Level 1: Cadet

Just saw a WiFi option in the connections list that was called Fon WiFi and I connected to it using my Telstra login. Now thinking that might not have been a good idea as a countdown has started on the screen saying 11:59mins remaining. Remaining til ...

DrummerBoy
Level 2: Rookie

This was a new service connected up to NBN HFC not long ago and I can connect to Telstra Air Hotspots elsewhere, but I cannot connect to Telstra Air at home. When I log into the modem, it shows no other users connected and yet the error message says ...

JBOND0071
Level 1: Cadet

Hi, if if I do sign up to Telstra Air would John Smith (fake name) be able to access my home wifi then use all my data without me knowing?

JoJo5444
Level 2: Rookie

When I try to log into the Telstra air App I get this error message ''Something went wrong.we could not connect to Telstra air. Please try again later ,'' I've tried many ways to fix. And reset password etc.  Any suggestions. 

Sealady81
Level 1: Cadet

I'm wondering if you still need to have credit on your phone to use telsta air ,it says it's free bit never seems to work

Ouzo69
Level 2: Rookie

Hi I just wanted to let you know that I have tried a lot of things to do but I’m not sure what I can do to help but I’m always having trouble getting Telstra air to work for a good period of time it is forever just dropping out for some reason and it ...

RandomUser0001
Level 2: Rookie

Can anyone help me because reacently, Telstra Air has been putting me on a bad hotspot (Telstra Air 8), when ever I try to connect, after the porcessing page it will take me back to the home page with this message "There are too many users in the sam ...

Clausz
Level 2: Rookie

Hi. I cant connect to telstra air despites the many wifi bars i got on my laptop. 

norrienob
Level 1: Cadet

when i install new os can connect to telstra air. however when i next try to log on i get to the login page enter user name and password then the page just keeps coming back to the login page. reentering username and password results in the same resu ...

Jimmy101
Level 1: Cadet

When I try to sign in it just says SOMETHING WENT WRONG, Sorry, there was an error processing your request. Please try again later.

Praku
Level 1: Cadet

hi i am sick of telstra just charging for service i cancelled and not using.

tomorrowpuppy
Level 1: Cadet

Telstra Air was deactivated for some time.For some reason it has been reactivated by system, not myself.So I have tried several times to deactivate, by selecting deactive in account, then wait a couple of days and still continues to show active. I do ...

GM9
Level 1: Cadet

I have been notified by Telstra that  my bigpond email account has been compromised and therefore deactivated by Telstra. I was advised to call 132200 to start the reactivation process. That number advises me to download the Telstra app and sort out ...

BiancaLA
Level 1: Cadet

every time I log in to Telstra air on my laptop it processes, then goes back to the main portal with an error message that reads “wrong password” then it won’t let me try again. I’ve tried actually entering my password wrong and it stays on the log i ...

RPSracing
Level 1: Cadet

Hi my Telstra Air will not allow me to connect. Have reset password and I can log into my account no problem just not Telstra Air. Using Telstra NBN hub and works OK on WIFI connection but has Telstra Air built in incase network goes down but will no ...

Cht
Level 1: Cadet

Whilst on Apple devices (with Telstra Air app loaded & logged in) I can connect to the local Telstra air hotspot but for periods of weeks at a time there is no internet.I live right next door to a public phone hotspot but suspect that my neighbours T ...

robertbruce007
Level 2: Rookie

Im trying everything including patience.. Across different Access Points my phone and laptop browser errors are 1. "Something went wrong..." from an AP's login page or 2. Hangs from the Telstra Air Activation page on the panel "Thanks do not navigate ...

RobBris
Level 5: Eagle Eye

Has anyone successfully had a password manager pop up their Telstra credentials when connecting to Telstra air? I'm using LastPass on a Google Pixel 2 but it is only showing my Google logins? Within a browser  it works though. Thanks

Nancy12
Level 1: Cadet

Telstra sign to network page is not working it just says error connection time out it doesn't do that for my other devices only this one. Why is it doing it cause I really need internet.

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