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Lukeydee
Level 1: Cadet

Ok first time poster here. I have had zero success with Telstra's 24/7 Chat, Phone calls and the stores are absolutely pathetic.  For years i have been able to login to telstra air and it is brilliant. Recently, I changed ownership of my phone as it ...

SinNombre
Level 3: Gumshoe

This is a continuing problem from my previous closed thread from June https://crowdsupport.telstra.com.au/t5/telstra-air/cannot-deactivate-telstra-air-via-modem-anymore/td-p/934217 .Well my Modem recently updated itself back to Egyptian Blue again. 3 ...

alex2020
Level 2: Rookie

hellowhen i log in the telstra air from my laptop.it doesnt work.ERR_CONNECTION_REFUSEDI tried other computers but it still didn’t work. both my mobile phone and ipd can log in well and good in the Internet, when the laptop logs in, it pops up the lo ...

Peng3
Level 1: Cadet

When I login on the newer website the loading screen says THANKS! we’re just completing your request and then loads for an absurd amount of then goes to a screen that says SOMETHING WENT WRONG sorry there was an error processing your request but for ...

bushdoctor
Level 1: Cadet

Telstra are such bullcrap ripoff merchants they state that you have to download and use the Telstra Air App to be able to connect to Telstra Air hotspots when all one need do is open up the available wi-fi hotspots, selects the applicable Telstra Air ...

Cha8
Level 1: Cadet

I’ve recently transferred my SIM card to an iPhone and since then I haven’t been able to connect to Telstra air on either my laptop or phone. Please advise if there’s a way to fix this or if there is a reason I can’t use telstra air with an iPhone?

Woodgem
Level 1: Cadet

Seems a bad time to shut off services

Bouker
Level 1: Cadet

I have just gone into a Telstra shop and they told me that Telstra Air is no longer available, so why dose Telstra not put this out to their Customers, instead of making us waist time and money looking for a Telstra Air to to get WIFI to back up on I ...

minny76
Level 1: Cadet

Can't connect on prepaid

SinNombre
Level 3: Gumshoe

The option to deactivate Telstra Air seems to have been removed from my gateway for my Smart Modem. I used to disable Air so my home isn't being used as a hotspot. So if the option has been removed does that mean my Modem can no longer be a hotspot? ...

Purpledeep
Level 1: Cadet

Why wont anyone from telstra answer my questions? 

Nic098
Level 1: Cadet

Hi All! 
up until a couple of days ago my Fon Wifi/Telstra Air was working great! Then all of a sudden it says that I’m commented by the sign in box won’t appear to actually sign in! I have restarted my computer, cleared the history, made sure all pro ...

Collenlan
Level 1: Cadet

When use telstra air on the laptop, always saying sth went wrong, try again later. It happened recently. Any ideas? Much appreciated!

Airhotspot
Level 2: Rookie

My Telstra air is not connecting to hotspot

Erul
Level 1: Cadet

Can you find me?

Bryanb95
Level 1: Cadet

So having trouble logging in to my Telstra air account. Im prepaid and when I recharge my phone on the Telstra Prepaid Max offer I'm eligible for Telstra air hotspot. Well I'm not sure if Telstra air's been upgraded!? now it give me a 30s time frame ...

Pedro8
Level 2: Rookie

It’s clear that Telstra Air rides off the back of home broadband users’ networks (without impacting on those users’ individual data usage). Is there a similar arrangement at Telstra Air hotspots whereby Telstra Air can access a person’s personal mobi ...

bobfisho
Level 1: Cadet

Good morning, Strange question but I don't currently have home wifi as I'm not a big internet user and just run any internet/wifi devices I need to through my Telstra mobile. I have a new weather station that needs a wifi connection to upload data. I ...

Gharri
Level 2: Rookie

Got correct user name and login, not sure what's going on.

Denton3310
Level 1: Cadet

The wifi hasn’t been working in my area for over a week now and before it did work, some days the wifi works for a day, then the next day it doesn’t work for that whole day, and at night it stops working at around 11:00 pm on some days, I bought 30 d ...

Ellen50
Level 1: Cadet

Why do I have to keep signing into Telstra air this is a recent thing in the last 4 weeks never had this problem before driving me crazy

NOT-HAPPY-1
Level 1: Cadet

In the 3 years i have had Telstra NBN i have never been able to connect/login.I just want to login to my laptop. I dont have Telstra mobile. Just Telstra NBN/Foxtel.After 3 days of messaging on the Telstra app this was the solution Telstra proposed.  ...

alex2020
Level 2: Rookie

hellowhen i log in the telstra air from my laptop.it doesnt work.ERR_CONNECTION_REFUSEDI tried other computers but it still didn’t work. both my mobile phone and ipd can log in well and good in the Internet, when the laptop logs in, it pops up the lo ...

Pedro8
Level 2: Rookie

It’s clear that Telstra Air rides off the back of home broadband users’ networks (without impacting on those users’ individual data usage). Is there a similar arrangement at Telstra Air hotspots whereby Telstra Air can access a person’s personal mobi ...

Gharri
Level 2: Rookie

Got correct user name and login, not sure what's going on.

teddyboy2014
Level 6: Bloodhound

HI allI have a desk based  computer, an have Fon Wifi and Telstra Air shown as OPEN with a warning sign above all. Given my computer is a desktop and moves know where, would it be a good security measure to delete these two?? My security Kaperski kee ...

Coss
Level 1: Cadet

Will my TelstraTV3 work until the change over?  Was paying $99 per month now the NBN (if I have done it correctly) says $90 per month.  Worried that I will be charged for both if it has not been completed correctly?It has now said I have Telstra Air ...

Kevin_Hutch
Level 7: Deputy Inspector

I can access here (the crowdsupport forum) through Telstra Air but no other website and when I get the login screen it just accept my login then returns to the login screen. If I change the username or password it just comes back with them being inva ...

Del_9
Level 2: Rookie

I activated a prepaid $2 sim kit and recharged on $30 long expiry credit. Have created a Telstra ID but cannot download the My Telstra app to manage access to Telstra Air, due to an old version of IOS and no wifi access. Have tried accessing through ...

ozheat
Level 3: Gumshoe

I have not been able to sucessfully conect to the Telstra Air service for atleast the last 9 months, dispite the multitude of calls to customer service. I have an ongoing complaint with the telecommunications industry ombudsman 2020/04/02455 As nothi ...

alexh1
Level 2: Rookie

Just saw a WiFi option in the connections list that was called Fon WiFi and I connected to it using my Telstra login. Now thinking that might not have been a good idea as a countdown has started on the screen saying 11:59mins remaining. Remaining til ...

DrummerBoy
Level 2: Rookie

This was a new service connected up to NBN HFC not long ago and I can connect to Telstra Air Hotspots elsewhere, but I cannot connect to Telstra Air at home. When I log into the modem, it shows no other users connected and yet the error message says ...

JBOND0071
Level 1: Cadet

Hi, if if I do sign up to Telstra Air would John Smith (fake name) be able to access my home wifi then use all my data without me knowing?

JoJo5444
Level 2: Rookie

When I try to log into the Telstra air App I get this error message ''Something went wrong.we could not connect to Telstra air. Please try again later ,'' I've tried many ways to fix. And reset password etc.  Any suggestions. 

Sealady81
Level 1: Cadet

I'm wondering if you still need to have credit on your phone to use telsta air ,it says it's free bit never seems to work

Ouzo69
Level 3: Gumshoe

Hi I just wanted to let you know that I have tried a lot of things to do but I’m not sure what I can do to help but I’m always having trouble getting Telstra air to work for a good period of time it is forever just dropping out for some reason and it ...

RandomUser0001
Level 2: Rookie

Can anyone help me because reacently, Telstra Air has been putting me on a bad hotspot (Telstra Air 8), when ever I try to connect, after the porcessing page it will take me back to the home page with this message "There are too many users in the sam ...

Clausz
Level 2: Rookie

Hi. I cant connect to telstra air despites the many wifi bars i got on my laptop. 

norrienob
Level 1: Cadet

when i install new os can connect to telstra air. however when i next try to log on i get to the login page enter user name and password then the page just keeps coming back to the login page. reentering username and password results in the same resu ...

Bearpayne
Level 1: Cadet

What is the cost for Telstra air on my pre paid mobile?

DB22
Level 2: Rookie

Recently, I have noticed on my home wi-fi network two Telstra hotspots services Telstra Air and Fon Wi-Fi showing . When my computer goes into sleep mode and then wakes up my home wi-fi network is cut off and the Telstra Air hotspot becomes active. T ...

wezz61
Level 1: Cadet

were can i report a faulty telstra air equipment  

markavino
Level 2: Rookie

I am having an ongoing issue with Telstra Air. It started last Monday, when I tried to login and found that the address to access the login page address had changed from https://www.telstra.com.au to https://telstra.com (along with the rest of the co ...

Cpu1
Level 1: Cadet

Is telstra air available in the philippines? 

Barton1950
Level 1: Cadet

Mainly Bali

downey2212
Level 1: Cadet

If I don't have credit on my prepaid Telstra mobile phone, I can't use Telstra Air. I have to either purchase more credit or a guest pass.Telstra Air should be available especially to those without sufficient credit/data (I'd hate for my kids to ever ...

Ron67
Level 1: Cadet

I just got a subscription to the Fon network through Telstra while I wait out the HFC shortage. Anyway I've only had it for 2 days and it has already stopped working, the network no long shows a login page when I connect making impossible to join.I h ...

Telstraupthebum
Level 1: Cadet

It is completely fine, no problemo. Just get any old phone and take the SIM card out and connect with wi-fi and enter email and password. I was using a phone that was locked to Vodafone without a Sim. Simple Fix but I am guessing that I have been blo ...

Sag06
Level 1: Cadet

Hi since last 4months i am not able connect telstra air via app or any way.also my modem not broadcast telstra air wifi.also my modem 192.168.0.1 say telstra air down.pl help.

Sozz
Level 1: Cadet

The Telstra hot spot in front of the Renmark hotel in South Australia is not working, login is caught in a loop, yes I know how to reset browser and reset it network settings have tried on three devices on two separate accounts.I have come here to re ...

22rad
Level 1: Cadet

Over a couple of weeks I have used the Deactivate link on both my Telstra account via a web browser and the My Telstra application on an Android. Every time I try I get the message "We've received your request to deactivate Telstra air" and a Status ...

the-air-is-smog
Level 1: Cadet

I can only connect 1 in 5 times, today I just spent half an hour by a hotspot trying to get the thing to work. Super frustrating as it's pretty much the main reason I transferred from boost to Telstra. Error received when not using app:net::ERR_CONNE ...

lklammer
Level 2: Rookie

My phone was restricted yesterday morning because a forgot to make a payment. I have since made the payment (yesterday morning) and I have clicked on the report a payment screen many times both yesterday and today. I have also restarted my phone and ...

sarvowinner
Level 2: Rookie

I have just bought a NightHawk M2 on a Large Data Plan. According the plan detail, Telstra Air is included but I cannot figure out how to connect. These are the instructions: Before you start, you'll need your mobile broadband device. Once you're rea ...

Praku
Level 1: Cadet

hi i am sick of telstra just charging for service i cancelled and not using.

tomorrowpuppy
Level 1: Cadet

Telstra Air was deactivated for some time.For some reason it has been reactivated by system, not myself.So I have tried several times to deactivate, by selecting deactive in account, then wait a couple of days and still continues to show active. I do ...

GM9
Level 1: Cadet

I have been notified by Telstra that  my bigpond email account has been compromised and therefore deactivated by Telstra. I was advised to call 132200 to start the reactivation process. That number advises me to download the Telstra app and sort out ...

BiancaLA
Level 1: Cadet

every time I log in to Telstra air on my laptop it processes, then goes back to the main portal with an error message that reads “wrong password” then it won’t let me try again. I’ve tried actually entering my password wrong and it stays on the log i ...

RPSracing
Level 1: Cadet

Hi my Telstra Air will not allow me to connect. Have reset password and I can log into my account no problem just not Telstra Air. Using Telstra NBN hub and works OK on WIFI connection but has Telstra Air built in incase network goes down but will no ...

Cht
Level 1: Cadet

Whilst on Apple devices (with Telstra Air app loaded & logged in) I can connect to the local Telstra air hotspot but for periods of weeks at a time there is no internet.I live right next door to a public phone hotspot but suspect that my neighbours T ...

robertbruce007
Level 2: Rookie

Im trying everything including patience.. Across different Access Points my phone and laptop browser errors are 1. "Something went wrong..." from an AP's login page or 2. Hangs from the Telstra Air Activation page on the panel "Thanks do not navigate ...

RobBris
Level 5: Eagle Eye

Has anyone successfully had a password manager pop up their Telstra credentials when connecting to Telstra air? I'm using LastPass on a Google Pixel 2 but it is only showing my Google logins? Within a browser  it works though. Thanks

Nancy12
Level 1: Cadet

Telstra sign to network page is not working it just says error connection time out it doesn't do that for my other devices only this one. Why is it doing it cause I really need internet.

Shazz52
Level 1: Cadet

No connection 

Sum_iT
Level 1: Cadet

Is it possible to get a full refund for telstra air guess pass if you aren't able to access telstra air?Bought 7 day guess pass on 21/03/2020 and havebt been able to get access since then. Been to telstra to see someone to help me but everytime their ...

Newis
Level 1: Cadet

Hi there, I am having issues even logging into the Telstra Air App.
I bought I guest pass and have receipted a confirmation email that it has been purchased, but I can’t log into the app. os the app down? 
Issues logging into Telstra Air App   

rocky90
Level 1: Cadet

hbn

hk in

Slip32
Level 1: Cadet

Problems connecting to hot spot in Broome 

Nsgfhz
Level 1: Cadet

Does anyone know if adding the Smart WIFI Booster will also increase the range and strength of Telstra Air?

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