Broadband & nbn™

Telstra Air

Ask a question

image

All Posts
Answered
Unanswered

Level 1: Cadet

48m ago

The wifi hasn’t been working in my area for over a week now and before it did work, some days the wifi works for a day, then the next day it doesn’t work for that whole day, and at night it stops working at around 11:00 pm on some days, I bought 30 d ...

Level 1: Cadet

Thursday

Why do I have to keep signing into Telstra air this is a recent thing in the last 4 weeks never had this problem before driving me crazy

Level 1: Cadet

Thursday

Level 1: Cadet

a week ago

In the 3 years i have had Telstra NBN i have never been able to connect/login.I just want to login to my laptop. I dont have Telstra mobile. Just Telstra NBN/Foxtel.After 3 days of messaging on the Telstra app this was the solution Telstra proposed. ...

Level 1: Cadet

a week ago

I cant seem to find the conection when forpast 12 mths ive been able to no prob ?

Level 1: Cadet

2 weeks ago

I would like to use Telstra air wifi

Level 1: Cadet

a month ago

We are near a Telstra Phone box that is in front of a cafe. The box is not set up with Telstra Air. The location has full 5g (right next to a tower) and offers us (on our phone) 700mb down - super fast. Would like to see Telstra activate the phone bo ...

Level 1: Cadet

a month ago

Hi I have Hisense smart tv and want to watch netflix.... Telstra sent me a Telstra TV tablet but dont i need actual telstra to setup internet from my landline first ??? I do have landline in house but its not connected??

Level 1: Cadet

4 weeks ago

Cannot connect to Telstra air despite using correct login ID and account active. Telstra air is active on my account. Please help with this

Level 1: Cadet

a month ago

allI have a desk based computer, an have Fon Wifi and Telstra Air shown as OPEN with a warning sign above all. Given my computer is a desktop and moves know where, would it be a good security measure to delete these two?? My security Kaperski kee .. ...

Level 1: Cadet

February

I just got a subscription to the Fon network through Telstra while I wait out the HFC shortage. Anyway I've only had it for 2 days and it has already stopped working, the network no long shows a login page when I connect making impossible to join.I h ...

Level 1: Cadet

February

i have upgraded my computer to Windows 10 Pro edition, OS build: 19042.789Windows feature experience pack 120.2212.551.0I am unable to get my computer to pick up the wifi and connect to internet. My surface pro and printer connect fine to the wifi bu ...

Level 1: Cadet

February

It is completely fine, no problemo. Just get any old phone and take the SIM card out and connect with wi-fi and enter email and password. I was using a phone that was locked to Vodafone without a Sim. Simple Fix but I am guessing that I have been blo ...

Level 1: Cadet

February

My Son has stared high-school, we got him a pre-paid mobile service, and I had the bright idea we might use Telstra-Air to stretch the reach of his data and get more value out of our home broadband service. That said I’ve just realised that there are ...

Level 1: Cadet

February

is anyone else having problems with telstra air i have been trying constantly even they took hold of my computer in jan and tried to do it not i have been todl by someone today that telstra air doesnt work is that correct?

Level 1: Cadet

January

I have Telstra - Broadband Unlimited - Verlocity, does this enable me to access Telstra Air?

Level 1: Cadet

January

My iPad won't connect to Telstra Air even via the app.I log in and it keeps returning back to the login page.Telstra Air works fine on my phone and laptop even without the app.Is there anything I can do or can I just not use Telstra Air on my iPad fo ...

Level 2: Rookie

November

Before I leave after 25 years as a loyal client...... why has Telstra Air Wi-Fi stoped working?

3 Likes
2,495 Views
29 Replies
January by Mkrtich

Level 1: Cadet

January

Hi since last 4months i am not able connect telstra air via app or any way.also my modem not broadcast telstra air wifi.also my modem 192.168.0.1 say telstra air down.pl help.

Level 1: Cadet

January

I am able to log in to Telstra Air on my phone, but it won't connect on my laptop. It comes up with the login window, I enter my login and it just takes me straight back to the login window without any error codes. I know my login works as it's worki ...

Level 1: Cadet

December

Can you connect to Telstra Air via the Wi-Fi irrigation device?

Level 1: Cadet

November

Can't connect to telsra air

Level 1: Cadet

December

Hello all

Been an avid user of Telstra air for the last 4 or more years now, not the best internet on the planet but it's basically all i have access to at the moment.
For the majority of this time connecting and using this service has been mostly fine ...

Level 6: Bloodhound

December

HI allI have a desk based computer, an have Fon Wifi and Telstra Air shown as OPEN with a warning sign above all. Given my computer is a desktop and moves know where, would it be a good security measure to delete these two?? My security Kaperski kee ...

Level 1: Cadet

November

Will my TelstraTV3 work until the change over? Was paying $99 per month now the NBN (if I have done it correctly) says $90 per month. Worried that I will be charged for both if it has not been completed correctly?It has now said I have Telstra Air ...

Level 6: Bloodhound

December

Level 1: Cadet

November

Level 7: Deputy Inspector

September

I can access here (the crowdsupport forum) through Telstra Air but no other website and when I get the login screen it just accept my login then returns to the login screen. If I change the username or password it just comes back with them being inva ...

Level 2: Rookie

August

I activated a prepaid $2 sim kit and recharged on $30 long expiry credit. Have created a Telstra ID but cannot download the My Telstra app to manage access to Telstra Air, due to an old version of IOS and no wifi access. Have tried accessing through ...

Level 3: Gumshoe

June

I have not been able to sucessfully conect to the Telstra Air service for atleast the last 9 months, dispite the multitude of calls to customer service. I have an ongoing complaint with the telecommunications industry ombudsman 2020/04/02455 As nothi ...

Level 2: Rookie

June

Just saw a WiFi option in the connections list that was called Fon WiFi and I connected to it using my Telstra login. Now thinking that might not have been a good idea as a countdown has started on the screen saying 11:59mins remaining. Remaining til ...

Level 2: Rookie

May

This was a new service connected up to NBN HFC not long ago and I can connect to Telstra Air Hotspots elsewhere, but I cannot connect to Telstra Air at home. When I log into the modem, it shows no other users connected and yet the error message says ...

Level 1: Cadet

April

Hi, if if I do sign up to Telstra Air would John Smith (fake name) be able to access my home wifi then use all my data without me knowing?

Level 2: Rookie

April 2020

When I try to log into the Telstra air App I get this error message ''Something went wrong.we could not connect to Telstra air. Please try again later ,'' I've tried many ways to fix. And reset password etc. Any suggestions.

1 Like
2,838 Views
7 Replies
April 2020 by Tiaho

Level 1: Cadet

March 2020

I'm wondering if you still need to have credit on your phone to use telsta air ,it says it's free bit never seems to work

Level 3: Gumshoe

December 2019

Hi I just wanted to let you know that I have tried a lot of things to do but I’m not sure what I can do to help but I’m always having trouble getting Telstra air to work for a good period of time it is forever just dropping out for some reason and it ...

Level 2: Rookie

December 2019

Can anyone help me because reacently, Telstra Air has been putting me on a bad hotspot (Telstra Air 8), when ever I try to connect, after the porcessing page it will take me back to the home page with this message "There are too many users in the sam ...

Level 2: Rookie

October 2019

Hi. I cant connect to telstra air despites the many wifi bars i got on my laptop.

Level 1: Cadet

September 2019

when i install new os can connect to telstra air. however when i next try to log on i get to the login page enter user name and password then the page just keeps coming back to the login page. reentering username and password results in the same resu ...

Level 1: Cadet

August 2019

What is the cost for Telstra air on my pre paid mobile?

Level 2: Rookie

August 2019

Recently, I have noticed on my home wi-fi network two Telstra hotspots services Telstra Air and Fon Wi-Fi showing . When my computer goes into sleep mode and then wakes up my home wi-fi network is cut off and the Telstra Air hotspot becomes active. T ...

Level 1: Cadet

August 2019

were can i report a faulty telstra air equipment

Level 2: Rookie

August 2019

I am having an ongoing issue with Telstra Air. It started last Monday, when I tried to login and found that the address to access the login page address had changed from https://www.telstra.com.au to https://telstra.com (along with the rest of the co ...

Level 1: Cadet

August 2019

Is telstra air available in the philippines?

Level 1: Cadet

August 2019

Level 1: Cadet

August 2019

Mainly Bali

Level 1: Cadet

August 2019

If I don't have credit on my prepaid Telstra mobile phone, I can't use Telstra Air. I have to either purchase more credit or a guest pass.Telstra Air should be available especially to those without sufficient credit/data (I'd hate for my kids to ever ...

Level 1: Cadet

June 2019

Can I access Telstra air using another phone network other than Telstra - I have a Telstra Home NBN Account

Level 3: Gumshoe

May 2019

I have discovered that my default WiFi access point for my device is Telstra Air & am intrigued as to why this is set as a default when it would be my last choice as a secure connection.

Level 2: Rookie

April 2019

Good day everyone, I am living and working in Sunshine Coast (Mountain Creek and Sippy Downs Area). Telstra Air is really not usable, with at Home (mountain Creek) and at work (Sippy Downs). I can see both Telstra Air and Fon Networks, sometimes get ...

Level 1: Cadet

February

Level 1: Cadet

February

Level 1: Cadet

January

Hi since last 4months i am not able connect telstra air via app or any way.also my modem not broadcast telstra air wifi.also my modem 192.168.0.1 say telstra air down.pl help.

Level 1: Cadet

October

The Telstra hot spot in front of the Renmark hotel in South Australia is not working, login is caught in a loop, yes I know how to reset browser and reset it network settings have tried on three devices on two separate accounts.I have come here to re ...

Level 1: Cadet

October

Over a couple of weeks I have used the Deactivate link on both my Telstra account via a web browser and the My Telstra application on an Android. Every time I try I get the message "We've received your request to deactivate Telstra air" and a Status ...

Level 1: Cadet

October

I can only connect 1 in 5 times, today I just spent half an hour by a hotspot trying to get the thing to work. Super frustrating as it's pretty much the main reason I transferred from boost to Telstra. Error received when not using app:net::ERR_CONNE ...

Level 1: Cadet

October

My phone was restricted yesterday morning because a forgot to make a payment. I have since made the payment (yesterday morning) and I have clicked on the report a payment screen many times both yesterday and today. I have also restarted my phone and ...

Level 1: Cadet

September

Level 2: Rookie

August

I have just bought a NightHawk M2 on a Large Data Plan. According the plan detail, Telstra Air is included but I cannot figure out how to connect. These are the instructions: Before you start, you'll need your mobile broadband device. Once you're rea ...

Level 1: Cadet

June

hi i am sick of telstra just charging for service i cancelled and not using.

Level 1: Cadet

June

Telstra Air was deactivated for some time.For some reason it has been reactivated by system, not myself.So I have tried several times to deactivate, by selecting deactive in account, then wait a couple of days and still continues to show active. I do ...

Level 1: Cadet

May

I have been notified by Telstra that my bigpond email account has been compromised and therefore deactivated by Telstra. I was advised to call 132200 to start the reactivation process. That number advises me to download the Telstra app and sort out ...

Level 1: Cadet

May

every time I log in to Telstra air on my laptop it processes, then goes back to the main portal with an error message that reads “wrong password” then it won’t let me try again. I’ve tried actually entering my password wrong and it stays on the log i ...

Level 1: Cadet

May

Hi my Telstra Air will not allow me to connect. Have reset password and I can log into my account no problem just not Telstra Air. Using Telstra NBN hub and works OK on WIFI connection but has Telstra Air built in incase network goes down but will no ...

Level 1: Cadet

May

Whilst on Apple devices (with Telstra Air app loaded & logged in) I can connect to the local Telstra air hotspot but for periods of weeks at a time there is no internet.I live right next door to a public phone hotspot but suspect that my neighbours T ...

Level 2: Rookie

April

Im trying everything including patience.. Across different Access Points my phone and laptop browser errors are 1. "Something went wrong..." from an AP's login page or 2. Hangs from the Telstra Air Activation page on the panel "Thanks do not navigate ...

Level 5: Eagle Eye

April 2020

Has anyone successfully had a password manager pop up their Telstra credentials when connecting to Telstra air? I'm using LastPass on a Google Pixel 2 but it is only showing my Google logins? Within a browser it works though. Thanks

Level 1: Cadet

April 2020

Telstra sign to network page is not working it just says error connection time out it doesn't do that for my other devices only this one. Why is it doing it cause I really need internet.

Level 1: Cadet

April 2020

No connection

Level 1: Cadet

April 2020

Is it possible to get a full refund for telstra air guess pass if you aren't able to access telstra air?Bought 7 day guess pass on 21/03/2020 and havebt been able to get access since then. Been to telstra to see someone to help me but everytime their ...

Level 1: Cadet

March 2020

Hi there, I am having issues even logging into the Telstra Air App.
I bought I guest pass and have receipted a confirmation email that it has been purchased, but I can’t log into the app. os the app down?
Issues logging into Telstra Air App