alex2020
Level 3: Gumshoe

Can't connect to Telstra Air on laptop

Answered

hello

when i log in the telstra air from my laptop.

it doesnt work.ERR_CONNECTION_REFUSED

I tried other computers but it still didn’t work. both my mobile phone and ipd can log in well and good in the Internet, when the laptop logs in, it pops up the login page ERR_CONNECTION_REFUSED.

 

I am a mobile phone user. Last month I was able to log in with my laptop, but this month the laptop is not work.

 

Can you check the hotspot status of ROWE ST EASTWOOD 2122

 

 

 

3 ACCEPTED SOLUTIONS

Accepted Solutions
bek498
Support Team
Support Team
Accepted Solution

Re: Can't connect to Telstra Air on laptop

Hey Alex2020, here is some troubleshooting steps you can try:

 

1. Check Telstra Air is active in your account.

  • To check login to your account online
  • Under the Plans & usage column click on the Telstra Air option
  • On the new page that comes up check that the Status says Active.

 

2. Reset Network Settings

  • To do so Tap Settings > General > Reset > Reset Network Settings


3. Please Call 13 22 00 and say "Telstra Air Technical Support".

 

We also have a troubleshooting page that may help: https://tel.st/qkpwte.

 

Let us know how you go.

 

 

View solution in original post

alex2020
Level 3: Gumshoe
Accepted Solution

Re: Can't connect to Telstra Air on laptop

The problem has been solved and it is very difficult to operate.

1,You need to open the notebook to locate.Your computer can't be located without a network.You need to use the data line of the mobile phone to make the computer have the network.

2 ,Connect to Telstra air log in,Waiting Window appear,Unplug the data line at the same time.And it worked. It worked a couple of times.

If the location does not respond, open the computer to Google Maps test.

View solution in original post

alex2020
Level 3: Gumshoe
Accepted Solution

Re: Can't connect to Telstra Air on laptop

1 Two networks, one is connected to telstra air ,Another mobile hotspot (or use data cable)

2 Use Firefox, other browsers not work

3 This page appears, disconnect the mobile hotspot

 

4 success

 

If you cannot open the login page, try to prioritize the WLAN2 hotspot, open the telstra air webpage, and then connect to WLAN1

 

 

 

View solution in original post

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6 REPLIES 6
bek498
Support Team
Support Team
Accepted Solution

Re: Can't connect to Telstra Air on laptop

Hey Alex2020, here is some troubleshooting steps you can try:

 

1. Check Telstra Air is active in your account.

  • To check login to your account online
  • Under the Plans & usage column click on the Telstra Air option
  • On the new page that comes up check that the Status says Active.

 

2. Reset Network Settings

  • To do so Tap Settings > General > Reset > Reset Network Settings


3. Please Call 13 22 00 and say "Telstra Air Technical Support".

 

We also have a troubleshooting page that may help: https://tel.st/qkpwte.

 

Let us know how you go.

 

 

View solution in original post

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Can't connect to Telstra Air on laptop

Was that a Telstra Air hotspot provided by Telstra?.

 

If not, Telstra appear to be removing Telstra Air functionality from private NBN Broadband modems, which could be implicated in your connection issues.

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Can't connect to Telstra Air on laptop

That location is a Pink Public Phone.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
alex2020
Level 3: Gumshoe
Accepted Solution

Re: Can't connect to Telstra Air on laptop

The problem has been solved and it is very difficult to operate.

1,You need to open the notebook to locate.Your computer can't be located without a network.You need to use the data line of the mobile phone to make the computer have the network.

2 ,Connect to Telstra air log in,Waiting Window appear,Unplug the data line at the same time.And it worked. It worked a couple of times.

If the location does not respond, open the computer to Google Maps test.

View solution in original post

SavageCrone
Level 1: Cadet

Re: Can't connect to Telstra Air on laptop

Hi Alex2020,

You are a legend for figuring this out!

 

I am confused about what you mean by "open the notebook to locate."

And, do you mean have your mobile phone plugged in and then unplug it from laptop?

 

(I am so sorry, I know these questions may sound ridiculous, but I am extremely technically challenged!!!)

 

Thanks so much!

RH
alex2020
Level 3: Gumshoe
Accepted Solution

Re: Can't connect to Telstra Air on laptop

1 Two networks, one is connected to telstra air ,Another mobile hotspot (or use data cable)

2 Use Firefox, other browsers not work

3 This page appears, disconnect the mobile hotspot

 

4 success

 

If you cannot open the login page, try to prioritize the WLAN2 hotspot, open the telstra air webpage, and then connect to WLAN1

 

 

 

View solution in original post

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