Bryanb95
Level 1: Cadet

Can't login to Telstra air

So having trouble logging in to my Telstra air account. Im prepaid and when I recharge my phone on the Telstra Prepaid Max offer I'm eligible for Telstra air hotspot. Well I'm not sure if Telstra air's been upgraded!? now it give me a 30s time frame to connect or it has a button to connect now. Tried both ways waiting for the count down and pressing the connect button. Still nothing what am I to do? When I'm eligible for the dam hotspot.. this upgrade or whatever it is. Is not working.

BJB

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2 REPLIES 2
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Can't login to Telstra air

There is a Telstra webpage that states that Telstra Air was phased out of Telstra Pre-Paid plans.

Smiley3
Level 23: Superhero
Level 23: Superhero

Re: Can't login to Telstra air

Hi @Bryanb95,

 

You should have received an sms stating that Telstra Air will no longer be available to Pre-Paid customer's. 

I'm still on the Pre-Paid Max plan and I received my sms on 7th September 2020.

 

The link in the sms shows that Telstra Air won't be available from 1st January 2021, although it's still showing as included when I recharge, and it shows as included in the email Telstra sent me after I recharged. 

I think it's a case of "the left hand doesn't know what the right hand is doing", Telstra hasn't thought to remove it from what's included in a recharge or the email confirming that I recharged. The email also showed the incorrect expiry date of 1 year when it should be showing 6 month's.

https://crowdsupport.telstra.com.au/t5/services-kb/we-re-phasing-out-a-few-pre-paid-features/ta-p/89...

 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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