Level 1: Cadet

Email account reactivation

I have been notified by Telstra that  my bigpond email account has been compromised and therefore deactivated by Telstra. I was advised to call 132200 to start the reactivation process. That number advises me to download the Telstra app and sort out the problem through the app. After spending over 4 hours hanging on the live chat messaging with perhaps a message every 45 mins asking me to be patient, my Telstra live chatter sent me a code to confirm my ID. Leaving the live chat screen to access the code, I was not able to return to the chat. 1 hour+ later, my Telstra live chatter sends me a second code to validate. Again, not able to enter without losing the thread. So now I have wasted a day waiting for responses , and I still have no email. What action do you suggest I take?

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