MrSterious
Level 2: Rookie

Home WiFi hotspot gone.

Answered

My home WiFi modem used to be an AIR hotspot, but now it isn't. My account says AIR is activated, but there is no signal coming out of my modem. I was using my own AIR hotspot to send security camera video data to my mobile phone to save data usage 24/7.Apparently a firmware update is sent to the modem when Air is activated, but my modem has "lost it".

HOW DO I GET MY AIR HOTSPOT WORKING AGAIN?

1 ACCEPTED SOLUTION

Accepted Solutions
343GuiltySpark
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Home WiFi hotspot gone.

You could try turning the wifi off then back on or factory resetting your modem.
I work for Telstra, but my opinions are my own and not that of Telstras

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6 REPLIES 6
343GuiltySpark
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Home WiFi hotspot gone.

You could try turning the wifi off then back on or factory resetting your modem.
I work for Telstra, but my opinions are my own and not that of Telstras

View solution in original post

MrSterious
Level 2: Rookie

Re: Home WiFi hotspot gone.

Have tried all the usual remedies.... power refresh etc, You used to be able to turn AIR off & on in myAccount but this feature has been disabled. Seems like I need to re-install the firmware update, but how & where does one obtain this? Speaking to an overseas call centre is a waste of time. They have no technical abilities - I was fobbed-off because my account says that it is activated. ie it works.
343GuiltySpark
Level 23: Superhero
Level 23: Superhero

Re: Home WiFi hotspot gone.

Is your phone or are other devices able to connect to Telstra Air
I work for Telstra, but my opinions are my own and not that of Telstras
MrSterious
Level 2: Rookie

Re: Home WiFi hotspot gone.

Sorry, I replied in the wrong box. I'm new to this.
MrSterious
Level 2: Rookie

Re: Home WiFi hotspot gone.

Can connect to other hotspots using mobile and laptop. There is no AIR hotspot coming out of my modem, My wifi home network is transmitting, but AIR is not showing-up as an available network.
343GuiltySpark
Level 23: Superhero
Level 23: Superhero

Re: Home WiFi hotspot gone.

Did you try a factory reset by holding the reset button down for 10 seconds?
I work for Telstra, but my opinions are my own and not that of Telstras

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