DrummerBoy
Level 2: Rookie

I get an error saying too many users on my Telstra Smart Modem Gen 2

Answered

This was a new service connected up to NBN HFC not long ago and I can connect to Telstra Air Hotspots elsewhere, but I cannot connect to Telstra Air at home. When I log into the modem, it shows no other users connected and yet the error message says too many users connected and to try again later. There are no other users connected, not even our own phones on the local WiFi network. At out old location, we could connect using either Telstra Air or the local WiFi. I am using the Arcadyan LH1000 Gen 2 Smart Modem.

1 ACCEPTED SOLUTION

Accepted Solutions
cf4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: I get an error saying too many users on my Telstra Smart Modem Gen 2

This is a common problem with the Gen 2 Arcadyan modem. There is no solution until Telstra produces a firmware update that includes a fix for the problem.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
cf4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: I get an error saying too many users on my Telstra Smart Modem Gen 2

This is a common problem with the Gen 2 Arcadyan modem. There is no solution until Telstra produces a firmware update that includes a fix for the problem.

View solution in original post

DrummerBoy
Level 2: Rookie

Re: I get an error saying too many users on my Telstra Smart Modem Gen 2

Thanks for the reply. Time to put the pressure on Telstra!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit