Telstra Air is unusable

[NS082]

Good day everyone,

I am living and working in Sunshine Coast (Mountain Creek and Sippy Downs Area).

Telstra Air is really not usable, with at Home (mountain Creek) and at work (Sippy Downs). I can see both Telstra Air and Fon Networks, sometimes get a login in screen on my MacBook, but normally not. If I am lucky enough to get the login screen it is so slow that it does not progress further than that.

I have reported this twice to Telstra call centres, and each time was told there was an outage in the area, but this has been ongoing for around 2 months now. 

[Jupiter]

How close are you to the Hotspots, and are they the Public Phone type or somebody's home internet type?

You need to be fairly close to the hotspot to get any real speed out of them and the home internet type hotspot is limited in speeds as well in order not to degrade the customers home internet service.

[NS082]

Hi,

Fon Wifi where I am currently sitting is at 61% signal, Noise is 1%. This is from my MacBook

[Jupiter]

What speed does it report when you connect?

[NS082]

I cannot get past the log in page. It hangs when I click the login button

[NS082]

OK so I tried again now, could log onto Fon Wifi (Sippy Downs Drive near University). I started a speed test using the App "Speedtest" and the app is saying "Finding optimal server"so I can't test. So I went onto another wifi to post this

[Jupiter]

It is connected to the hotspot before the login page loads (the login just lets you connect to the internet). What does your networking information on your MAC indicates that it has connected to the hotspot at?

[NS082]

Telstra Wifi
IP address: 192.168.20.8
Router: 192.168.20.1
Security: None
BSSID: a6:91:b1:59:12:fd
Channel: 11 (2.4 GHz, 20MHz)
Country Code: AU
RSSI: -72dbm
Noise: -78dbm
Tx Rate: 5 Mbbs
PHY Mode 802.11.ax
MCS Index: 0

[Jupiter]

You've barely got a connection (and it's to somebody's router - according to the Telstra Air map - rather than a full hotspot), that is most likely the cause of your problems. The poor signal strength is probably causing the connection to drop off and on.

[NS082]

So it is basically unusable?

[Jupiter · Accepted solution]

At the very least, highly unreliable.