bensmith2
Level 2: Rookie

Telstra Air login shows Login Failed. Incorrect username or password.

Answered

Telstra Air login shows Login Failed. Incorrect username or password. Connect to Telstra Air ® Login Failed. Incorrect username or password. If you're a Telstra Air member, use your Telstra ID to connect It says. And everything was done correctly! It's Status: Active Go to a Telstra Air hotspot 2 Select the Telstra Air Network® in your Wi-Fi settings 3 Open a web browser 4 Enter your Telstra ID username and follow the steps to get connected Yeah I did all that. 24/7 Chat support is also showing javascript void and then closes.

1 ACCEPTED SOLUTION

Accepted Solutions
IvanS
Support Team
Support Team
Accepted Solution

Re: Telstra Air login shows Login Failed. Incorrect username or password.

Hi bensmith2,

 

Sorry to hear of the troubles you are having with attempting to access Telstra Air. 

 

Our Telstra Air Tech Support team can assist any time on 132200 and say "Telstra Air Technical Support". Make sure you confirm the phone number that the service is connected to.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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1 REPLY 1
IvanS
Support Team
Support Team
Accepted Solution

Re: Telstra Air login shows Login Failed. Incorrect username or password.

Hi bensmith2,

 

Sorry to hear of the troubles you are having with attempting to access Telstra Air. 

 

Our Telstra Air Tech Support team can assist any time on 132200 and say "Telstra Air Technical Support". Make sure you confirm the phone number that the service is connected to.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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