Kevin_Hutch
Level 7: Deputy Inspector

Telstra Air Login

Answered
I can access here (the crowdsupport forum) through Telstra Air but no other website and when I get the login screen it just accept my login then returns to the login screen. If I change the username or password it just comes back with them being invalid whilst the one I am using just keeps going back to the login screen.
Kevin.Hutch
Be part of the solution not part of the problem
1 ACCEPTED SOLUTION

Accepted Solutions
cf4
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Telstra Air Login

If you have cookies turned of in your browser add a exception for telstra.portal.fon.com. The method used to add the exception depends on your browser.

 

This site shows how to add a exception.

https://www.howtogeek.com/63721/how-to-block-all-cookies-except-for-sites-you-use/

 

Edit exception should be for telstra.com 

 

View solution in original post

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Kevin_Hutch
Level 7: Deputy Inspector

Re: Telstra Air Login

BTW my android phone connects and works properly, yet my W10 laptop cannot get past the login stage and my W10 tablet says it cannot connect to the Telstra Air WIFI. So far the android has done some 20 apps updates as well.
Kevin.Hutch
Be part of the solution not part of the problem
cf4
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Telstra Air Login

If you have cookies turned of in your browser add a exception for telstra.portal.fon.com. The method used to add the exception depends on your browser.

 

This site shows how to add a exception.

https://www.howtogeek.com/63721/how-to-block-all-cookies-except-for-sites-you-use/

 

Edit exception should be for telstra.com 

 

View solution in original post

Kevin_Hutch
Level 7: Deputy Inspector

Re: Telstra Air Login

Just setting https://telstra.portal.fon.com as an exception for cookies in explorer fixed the problem with edge also. Now all good again but do not understand why it changed.
Kevin.Hutch
Be part of the solution not part of the problem

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