Telstra Air no longer letting me log in

[mynameisMrB]

I have tried on a few Telstra Air hotspots and they are the same. I can get to the login screen but it immediately says "something went wrong try later" at some hotspots using my mobile it just wheels endlessly not even getting to that page, using my laptop the same. I have checked my account Telstra Air is still active, I have credit until July next year, no messages saying there is a problem. This started last week but has been working for over a year fine until now. Any ideas? Who do I contact to check if it has been blocked or needs resetting or something. It seems account related as I can get to the login screen but not past it.

[Jupiter]

Have you tried clearing the cache and cookies in your browser (or tried opening the login page using a private (incognito) tab)?

[Asuka2222]

Have you seen https://crowdsupport.telstra.com.au/t5/telstra-air/before-i-leave-after-25-years-as-a-loyal-client-w...

[Asuka2222]

This is NOT the solution, Rubbish Answer

How about the Mods delete incorrect information posting, than mine, calling out false information. 

[SteveW_52]

Based on the original posters information, the suggestions from @Jupiter  were reasonable ones, particularly for basic first step troubleshooting..

[Asuka2222]

No they are not if you have read what we have been doing to resolve this issue in the other thread.

Any 1st level help desk could suggest what Juptier replied with.

It was a pointless reply with Level 1 advice without even knowing what has been happening with Telstra Air.

You think I spent 3 hours chatting with Telstra support on this issue and this didn't occur to me or them? 

Try reading the other thread before commenting.

[SteveW_52]

I have been reading it since Thursday..  

This is CrowdSupport, it is often necessary to ask some basic questions of posters.. there is no guarantee that one reported issue is exactly the same as any other instance, unless more information is provided

In this case you could have offered some of your knowledge and detail in a positive way rather just criticise someone else's effort to assist..