Level 1: Cadet

telstra air wifi not connecting when at hotspot

So I downloaded Telstra Air App and have activated it on my home account but sitting right outside the hotspot and it does not connect ???


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Telstra (Retired)
Telstra (Retired)

Re: telstra air wifi not connecting when at hotspot

Hi cazzbah.


Did you log into the Telstra Air app using your My Account username and password?


Furthermore, in the settings of the app, their is an Auto Connect and Alert options. Please ensure that this is turned on in addition to wifi on your mobile phone. 


- Tim 

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