Telstra Air

[Robert3406]

Hi,

I’ve been using Telstra air in the last 45 days without any problem.
But since friday 08/02 I’ve had problems. Both Telstra air and fon air modems are in range and the signal are strong, but the internet is terrible. I can’t even get to the login page, Telstra.portal.fon.com. Suburb 2088 Mosman. Does anybody is having the same issue?

Thank you.

[Innthetropics]

• Telstra Air no longer works for older devices
  
  Suddenly, I can no longer login to my Telstra air account. I went to a Telstra shop (09/02/19) where the sales person uninstalled the app. Upon reinstalling the app ,an error message in the app store showed "Your device isn't compatible with this version. " and "This app may not be optimised for your device " I was then informed by a telstra staff member that my mobile devices are no longer compatible and no updates available. So my Samsung 5g tablet and mobile phones that are just over 3 years old, can't connect to my Telstra air account without purchasing a new device. This doesn't help me as I work away from home 2 weeks a month and rely on the Internet to stay connected.
  

[AlistairQWA · Accepted solution]

Robert3406 - It looks like a Telstra Air connection in Mosman is suffering an outage in the area and is currently estimated to be back online by 18/2.

Innthetropics - Even without the Telstra Air app you should be able to manually connect to the Telstra Air or FON WiFi network and manually log in with your account.

- AlistairQWA